Page 786 – Support | Kriesi.at – Premium WordPress Themes

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Posts
February 9, 2021 at 5:52 am in reply to: Logo picture and header menu on top of each other #1278906
Rikard
Keymaster
Hi Katrine,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive .logo img {
    max-width: 70%;
}
#menu-item-shop .cart_dropdown_link {
    padding: 0 10px;
}
.responsive.html_bottom_nav_header.html_cart_at_menu #top #wrap_all .main_menu {
    right: 15px;
}
}
```
Best regards,
Rikard
February 9, 2021 at 5:14 am in reply to: Safe to go with a CDN using Enfold yet? #1278897

Rikard
Keymaster

Hey zebravision,

Enfold is fully compatible with CDN services. There can be problems with browsers blocking certain resources for security reasons though, since they are loaded from a different server, than your actual site. If that should happen on your site, then please try reaching out to your hosting provider, and ask them for headers to allow the resources in question.

Best regards,
Rikard

February 9, 2021 at 5:00 am in reply to: new updates error #1278893

Rikard
Keymaster

Hey higirl_21,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 9, 2021 at 4:55 am in reply to: Chnge of license #1278891

Rikard
Keymaster

Hi Javier,

We don’t have access to purchase information unfortunately, Envato/Themeforest handles all of that for us. Could you try reaching out to their support instead, to see if they can help you out?

Best regards,
Rikard

February 9, 2021 at 4:52 am in reply to: Tab Section Does Not Work Under Android #1278889

Rikard
Keymaster

Hi Dick,

First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please include admin WordPress login details in private, so that we can have a closer look at the backend of your site.

Best regards,
Rikard

February 9, 2021 at 4:49 am in reply to: Problems with header behavior #1278888

Rikard
Keymaster

Hi bourkedesign,

Thanks for the login details and screenshots. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4, to see if that changes anything.

Best regards,
Rikard

February 8, 2021 at 1:50 pm in reply to: Menu broken on MacBook Air #1278662

Rikard
Keymaster

Hi Marcus,

I checked your site on a MacBook Air, but with different screen resolution (1440×900), I can’t see any problems on my end though. Could you post a screenshot of the problem please?

Best regards,
Rikard

February 8, 2021 at 1:43 pm in reply to: Increase header widget #1278659

Rikard
Keymaster

Hi,

Ok, but how can you even see the widget if it’s not displayed for screens under 1100 pixels? Here’s what I see on my end: https://imgur.com/a/hy3LjbE

Best regards,
Rikard

February 8, 2021 at 1:35 pm in reply to: Rich MegaMenu possibilities #1278656

Rikard
Keymaster

Hi,

Thanks for the update. I couldn’t access the page you are referring to, but I found something similar on the front page. I see that you are adding margins to the header, which is causing the problem. If you add padding instead, then you won’t get those results.

Best regards,
Rikard

February 8, 2021 at 1:24 pm in reply to: Import not workling #1278650

Rikard
Keymaster

Hi,

Thanks for the update. Which demo are you looking to import?

Best regards,
Rikard

February 8, 2021 at 1:18 pm in reply to: Avia_Gutenberg Error #1278645

Rikard
Keymaster

Hi welti,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 8, 2021 at 1:13 pm in reply to: Design question – logo placement #1278643

Rikard
Keymaster

Hi,

Thanks for the update. Reading your initial request again, there’s is no specifications on how the scrolling was supposed to work, so it’s a bit hard for us to understand exactly what you had in mind. I agree with Victoria though, it will be difficult to achieve scrolling within a frame unfortunately. What you could try is to place containers in an absolute position behind the frame, so that the frame appears to be solid in all states.

Please note that we are here to provide support for problems with the Enfold theme. We are not a customisations service, although we will try to help our customers out with customisations as well. If you have a customer which is paying you for a customised website, then the responsibility is ultimately yours to deliver that.

Best regards,
Rikard

February 8, 2021 at 12:58 pm in reply to: Border and spacing came back! #1278633
Rikard
Keymaster
Hi Soulshakin,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home #after_layer_slider_2 {
  display: none;
}
```
Best regards,
Rikard
February 8, 2021 at 8:24 am in reply to: Is there any update of expose theme to php 7 version? #1278565

Rikard
Keymaster

Hey feyt333,

Enfold is compatible with PHP 7. If you are having problems, then you are likely not running the latest version of the theme (4.7.6.4): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

February 8, 2021 at 8:22 am in reply to: Vertical align on grid row #1278564
Rikard
Keymaster
Hi,

Thanks for the clarification. If you assign a class to the bottom 1/4 element, for example bottom-column, then you add CSS like this in Quick CSS:
```
.bottom-column {
  margin-top: 100px;
}
```
Best regards,
Rikard
February 8, 2021 at 7:40 am in reply to: Delete account #1278559

Rikard
Keymaster

Hey Daniel,

I have deleted your account.

Best regards,
Rikard

February 8, 2021 at 7:39 am in reply to: Editor corrupted? #1278558

Rikard
Keymaster

Hey Powermindcoach,

Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 8, 2021 at 7:36 am in reply to: Sub level menu and fullscreen slider on mobile #1278557

Rikard
Keymaster

Hi,

Thanks for the login details. You can upload screenshots to a service like Google Drive or Dropbox, then link to them here.

Best regards,
Rikard

February 8, 2021 at 6:59 am in reply to: responsiveness fo flip box in icon grid #1278554
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.avia-icongrid-numrow-3 li, .avia-icongrid-numrow-4 li, .avia-icongrid-numrow-5 li {
    width: 100% !important;
}
}
```
Best regards,
Rikard
February 8, 2021 at 6:11 am in reply to: Can't Edit Home Page Elements #1278542

Rikard
Keymaster

Hi,

Thanks for the update. Could you post the details and screenshot in private here in this thread, so that all moderators have access to it please? Also please consider updating the theme to the latest version (4.7.6.4): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

February 8, 2021 at 6:07 am in reply to: Problems after Update WP 5.6.1 #1278541

Rikard
Keymaster

Hey Janina,

Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options.

Also please consider updating the theme to the latest version (4.7.6.4): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

February 8, 2021 at 6:04 am in reply to: Mobile Issues – Burger Menu no links & Masonry Gallery not displaying images #1278539

Rikard
Keymaster

Hey conlcoa,

Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options. If that doesn’t help, then please include WordPress admin login details in private, so that we can have a closer look.

Best regards,
Rikard

February 8, 2021 at 5:59 am in reply to: Layer slider not works #1278538

Rikard
Keymaster

Hi,

Thanks for the update. What happens if you disable all plugins, to check for a conflict coming from any of them?

Best regards,
Rikard

February 8, 2021 at 5:52 am in reply to: Advanced Layer Slider #1278534

Rikard
Keymaster

Hi Daniel,

If it’s not displayed under LayerSlider, then would assume that it’s gone unfortunately. Did you keep any backups of your sliders, or the site in general? If you did, then you can try to recover the backup on a staging or local WordPress installation, then try to export the sliders from there.

Best regards,
Rikard

February 8, 2021 at 5:38 am in reply to: Contact Form and Google Recaptcha #1278529

Rikard
Keymaster

Hey tapintoit,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 8, 2021 at 5:36 am in reply to: PLEASE HELP!: ENFOLD THEME NOT SHOWING ON WORDPRESS #1278528

Rikard
Keymaster

Hi,

Thanks for the update. The theme is installed and running on your site, but you have to import a demo under Enfold->Demo Import, if you want one of the demos. Could you post admin WordPress login details in private, and let us know which demo you want please?

Best regards,
Rikard

February 8, 2021 at 5:26 am in reply to: Logo problems #1278525

Rikard
Keymaster

Hey Bryn1,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 8, 2021 at 5:20 am in reply to: Slider size issue #1278523

Rikard
Keymaster

Hey Boris53000,

You can set the image size in the Styling tab in the element options, did you try that out?

Best regards,
Rikard

February 8, 2021 at 5:16 am in reply to: Website erstellen #1278522

Rikard
Keymaster

Hi Magnus,

Thanks for that. There’s a very long waiting period for the server to respond, as you can see in the test in private. We can’t do anything about that unfortunately, please try reaching out to your hosting provider, to see if they can help you out with that.

Best regards,
Rikard

February 7, 2021 at 6:35 am in reply to: Background color header and background color events calender #1278414
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
#menu-item-907 .sub-menu li a {
    background: white;
    color: #002f14;
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,551 through 23,580 (of 93,420 total)

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