Hey nm,

I can’t reproduce any of the problems on my end. The icons appear on first load on the front page, and on sub pages, and the cookie notice doesn’t appear again once accepted. Could you try loading the site in an incognito or private browser window, to see if that helps please?

Best regards,
Rikard

Hi kvo3369,

Thanks for the update, I’m glad that you found a solution. Were you running the SG Optimiser plugin, when your problems occurred? If so then that is a known problem, the plugins creates a jQuery error when file compression is active in the theme options.

Best regards,
Rikard

Hey fruntkeMarcel,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi Marcus,

Thanks for the update. Yes, there has been changes, so updating to the latest version will likely solve your problem.

About the update; you can upload the new version to a separate folder using FTP, then activate it in WordPress once it’s uploaded. If something should break, then you can simply activate the old version back again. You could also copy the site to a staging site, and update there first.

If you need help with uploading the new version, then please share FTP login details in private as well. Also make sure that you have backups of the site.

Best regards,
Rikard

Hi,

Thanks for that. I had a closer look at your child theme, and it looks like you are overriding /shortcodes/contact.php in there. I activated the parent theme, and the contact form options are correct after that. What happens if you remove contact.php from the child theme?

Best regards,
Rikard

Hi Katrine,

I can’t see any problems on desktop or mobile on my end, there are no 404 errors. Could you try loading the page in an incognito or private browser window on your mobile device please?

Best regards,
Rikard

Hi Joss,

Thanks for the update. Like I mentioned above, we can’t provide support for third party layout builders unfortunately, and the theme doesn’t cache or disallow any content on the backend. I would recommend that you start using the Enfold layout builder, which we can provide support for.

Best regards,
Rikard

Hi,

Please try this CSS instead:

@media only screen and (max-width: 767px) {
.woocommerce-page .term-description p {
  display: none;
}
}

If you want to share screenshots with us, then you can upload them to a service like Google Drive or Dropbox, then link to them here.

Best regards,
Rikard

Hey M-Graphics24,

Thanks for the login details. We can’t provide support for third party plugins unfortunately, but if you were having problems with the Enfold contact form as well, then your WordPress installation might not be able to send emails. You can test that by requesting a new password for example. If your installation is not able to send emails, then please reach out to your hosting provider to get that fixed.

Best regards,
Rikard

Hey Dzimnikov,

Please try this CSS as well:

.avia-fullscreen-slider .caption_right .slideshow_caption {
    right: 40px;
} 

Best regards,
Rikard

Hi,

Thanks for the update, and feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

You can try something like this, if you want to exclude some pages:

add_action('ava_before_footer','avia_above_footer');
function avia_above_footer(){
  if (! is_page(array( '42', 'home', '1026' ))) {
    dynamic_sidebar( 'CustomWidgetName' );
  }
}

You can use the slug of the page, or the ID: https://developer.wordpress.org/reference/functions/is_page/

Best regards,
Rikard

Hi tintinshop,

Thanks for the update. The login details you posted look incomplete, could you share the password with us as well please? I had a look at your site, and it looks like you are running the SG Optimiser plugin? If that is the case, then please try to disable file compression under Enfold->Performance, to see if that changes anything.

Best regards,
Rikard

Hi,

Thanks for the updates, so everything is working as it should now then?

Best regards,
Rikard

Hi,

Thanks for that. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4, to see if that helps.

Best regards,
Rikard