Forum Replies Created
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February 14, 2021 at 5:39 am in reply to: Background video in color overlay stops looping after update to 4.7.6.4 #1280376
Hi,
Sorry for the problem, we are aware of it and we’re working on a solution. We don’t have one right now though, but we will post any solutions or recommendations in this thread.
Best regards,
RikardFebruary 14, 2021 at 5:23 am in reply to: Icon box background color (not icon entire square) #1280373Hi,
Please try this CSS instead:
.postid-240 .iconbox_content { background: #fcfcfc !important; }Best regards,
RikardHi,
Thanks for the update. If you hide things with CSS, the source code is still on the page, but it’s not shown. If you exclude it using PHP, then it will never render. It’s up to your really, but the PHP solution might be the better choice.
And yes, the ! at the beginning means; if it’s not one of these pages, go ahead render the sidebar.
Best regards,
RikardFebruary 14, 2021 at 5:07 am in reply to: fonts don't load correctly on first operning of website #1280369Hey aledelpu,
Thanks for the login token. I can’t reproduce the problem on my end though, I checked in both a regular and incognito/private browser window, and the correct font is shown on first load in both browsers. What exactly do we need to do in order to reproduce the results in your screenshots?
Best regards,
RikardFebruary 14, 2021 at 5:02 am in reply to: YouTube video as color section background won't loop #1280368Hi,
Sorry for the problem. We are aware of this, but we don’t have a solution at the moment unfortunately. We will post any solutions or recommendations in this thread, once we have them.
Best regards,
RikardHi Michael,
Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options, to see if that helps. If not, then please post admin WordPress login details in private, so that we can have a closer look.
Best regards,
RikardFebruary 13, 2021 at 1:15 pm in reply to: WP update 5.6 – Submenu Sticky and Mobile Menu not working #1280253Hi rorofp,
We need to see the actual problem in order to help you out.
Best regards,
RikardHallo mresser,
It’s loading fine on my end, could you try to load the page in an incognito or private browser window please?
LG,
RikardHey kreativeseite,
Thanks for the screenshot. I’m not sure exactly what you want us to do though?
Best regards,
RikardHi Soulshakin,
Please make sure that you have closed the media query you added properly, it should look something like this:
@media only screen and (min-width: 768px) { .home #after_layer_slider_2 { display: none; } }If you leave media queries open, then the theme options might stop working. If you are looking to make changes for mobile only, which are different from the settings in your screenshot, then you will need custom CSS for that.
Best regards,
RikardHi,
I activated the plugin, then changed the jQuery version to 1.12.4, and the header is sticky after that. Please review your site.
Best regards,
RikardFebruary 13, 2021 at 6:24 am in reply to: Adjust (CSS) font size in a table and also adjust color link in a table. #1280234Hi,
Please try this CSS as well:
tbody td a:hover u { color: green; font-size: 18px; }Best regards,
RikardFebruary 13, 2021 at 6:21 am in reply to: Color section height responsive and greater than 100% #1280233Hi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
.page-id-12772 #av_section_1 { height: 300vh; }Best regards,
RikardHey Charlutte,
Thanks for the login details. I added a word to the first header on the portfolio item in private, and that seems to be updating fine. Could you let us know in which portfolio item we can reproduce the problem you are having please?
Best regards,
RikardHey mresser,
I can’t see any problem on my end on the page you linked to, could you let us know how to reproduce the problem which you are seeing on your end please?
Best regards,
RikardHi Andres,
Please try installing this plugin, to see if it helps: https://envato.com/market-plugin/. If not, then we can update the theme for you manually. If you would like that, then please include FTP login details in private, and verify that you have backups of the site.
Best regards,
RikardHi,
Thanks for the update. I’ve implemented the fix on your site, and the menu works as expected now when the jQuery version is changed to the default WordPress version. You can deactivate and delete the plugin now, if you don’t need it for something else.
Best regards,
RikardFebruary 13, 2021 at 5:49 am in reply to: Enfold Product Gallery and "Product Video for WooCommerce" Plugin #1280226Hey Dirk,
Please try the following in Quick CSS under Enfold->General Styling:
#top .single-product-main-image .feat_image a { width: 96% !important; } #top .single-product-main-image .thumbnails a { width: 31.3% !important; }Best regards,
RikardHi,
Great, I’m glad that you got things working again. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Katharina,
Are you asking in which order you should update plugins and the theme? If so then it shouldn’t matter, as long as everything gets updated. Please refer to this on how to update your theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please make sure that you have backups of the site, before you start updating.
Best regards,
RikardHi Patrick,
Most of that page is made up of Grid Row elements, please try that element out. If you want the content of the entire page, then please enable debug mode in order to see shortcodes in the Layout Builder: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy this shortcode into a new page: https://justpaste.it/9a0oz
Best regards,
RikardHey naryskina,
Yoast has an option to redirect those pages under Search Appearance->Media, please check there. If that is not what you are looking for, then please try to explain the problem a bit further.
Best regards,
RikardHi Natasha,
The login details you posted are not working:
ERROR: The username or password you entered is incorrect. Lost your password?
Please check and verify.
Best regards,
RikardHi zibbaldone,
Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.
Best regards,
RikardHey soapboxstudio,
Please try the following in Quick CSS under Enfold->General Styling:
div#avia_6_1.av-recaptcha-area { width: 304px; display: table; margin: 0 auto; }Best regards,
RikardFebruary 13, 2021 at 4:22 am in reply to: Advanced – Custom CSS Class For Heading Tag NOT WORKING #1280216Hi Scott,
Thanks for the updates, please try to stick to one problem at a time. I checked the last two images on the page in private, but I can’t see any problems on my end. They are both linking to the pages which are set in Image element options. Could you let us know how to reproduce the problem you are seeing on your end please?
Best regards,
RikardHi Dick,
Great, I’m glad that you managed to find the cause of the problem. I see that you are still running the old version on the first site you linked to though?
Best regards,
RikardHi,
Thanks for the update. Please renew the login token, as it’s not working anymore. Also please share FTP login details in private, in case we should need to access your site that way. Also, would it be ok if we disabled plugins temporarily, for debugging purposes?
Best regards,
RikardHi,
Sorry for the problem. We have reproduced this problem, and it has been reported to our developers. We don’t have a solution to offer you at this moment, but please reply to this thread once you have read it, so it gets added back to our support queue. We will post any suggestions or solutions here, when we have them.
Best regards,
Rikard-
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Rikard.
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