Page 741 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 22,201 through 22,230 (of 93,569 total)

← 1 2 3 … 740 741 742 … 3,117 3,118 3,119 →

Author

Posts
April 15, 2021 at 7:28 am in reply to: Color Section Issue #1294499

Rikard
Keymaster

Hi,

Thanks for that. I created a test page, please see private. I can’t see any problems with the section I create there though, could you let us know which settings are required to reproduce the problem you were seeing on your end please?

Best regards,
Rikard

April 15, 2021 at 6:29 am in reply to: Enfold – The code editor is not aligned with visual editor #1294483

Rikard
Keymaster

Hi,

Thanks for that, login details are working now. The only difference I can see between the backend layout, and the results on the front end, is that the contact form should be on the right on the bottom of the front page. Is that one of the problems? If there are more, then please try to explain them a bit further, or post a screenshot highlighting them.

You could try to enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy all the shortcodes to a new page, to see if that works better. We can do it for you if you give us permission to do so.

Best regards,
Rikard

April 15, 2021 at 5:24 am in reply to: Calendly CSS breaking Enfold #1294473

Rikard
Keymaster

Hi,

Thanks for that. I checked the front end of your site again just now, and the header behaviour seems to be working as expected now. Did you manage to find a solution for this?

Best regards,
Rikard

April 15, 2021 at 5:05 am in reply to: SEOPress PRO , Enfold and Gutenberg #1294472

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure what is going wrong on your site, since we haven’t been able to inspect it, and the plugin has never been tested with the theme either. I would suggest that you try reaching out to the plugin developers to see if they can help you out.

If you need further help from us, then please include admin WordPress login details in private, so that we can have a look at the backend of your site.

Best regards,
Rikard

April 15, 2021 at 5:01 am in reply to: Tab Section Icon Title Not Uppercase #1294470
Rikard
Keymaster
Hi Dave,

Sorry for the late reply. Please try this CSS as well:
```
.av-tab-with-image .av-inner-tab-title {
    display: table;
    margin: 0 auto;
}
```
Best regards,
Rikard
April 14, 2021 at 7:15 am in reply to: Avia Layout Builder – Image Element, Buttons, Special Headings won't load #1294254

Rikard
Keymaster

Hi,

Thanks for the update. Could you try to give us some more details on this internal issue which your developers has found please?

Does the same thing happen if you update all plugins, activate the parent theme, or switch to a different theme? Does the same thing happen on the dev server if you push the live version there? If so then it might be easier to debug your problem on the dev server.

Best regards,
Rikard

April 14, 2021 at 7:07 am in reply to: No menu on mobile #1294250
Rikard
Keymaster
Hi Pawel,

Your header is hidden on mobile, please check where this CSS has been added and remove it:
```
@media only screen and (max-width: 767px) {
.responsive #header_main_alternate {
    display: none;
}
}
```
If you need further help then please post admin WordPress login details in private.

Best regards,
Rikard
April 14, 2021 at 6:35 am in reply to: Something broken in the editor #1294246

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please give us step by step instructions on how to reproduce the problem you are having.

Best regards,
Rikard

April 14, 2021 at 6:33 am in reply to: Contact Form Subject Parameter in relation #1294245

Rikard
Keymaster

Hey smoothius,

That might be possible, but there’s nothing like that in the theme by default, and creating such functionality would be out of scope of theme support.

Best regards,
Rikard

April 14, 2021 at 6:29 am in reply to: CSS font style not transferred to mobile display #1294244

Rikard
Keymaster

Hi Stefan,

Could you post a screenshot highlighting the problem please? Also let us know in which browser and device you are seeing the results you are getting.

Best regards,
Rikard

April 14, 2021 at 6:26 am in reply to: does your theme support UlTIMATE MEMBER ? #1294242

Rikard
Keymaster

Hi Hans,

We haven’t tested the theme with that plugin unfortunately, so I can’t tell you if the plugin in question is going to work with the theme or not.

Best regards,
Rikard

April 14, 2021 at 6:18 am in reply to: Error when trying to save a Button Row as Custom Element #1294240

Rikard
Keymaster

Hi Alex,

Thanks for that, login details are working now. On which page is the element which you are having problems saving as a custom element located?

Best regards,
Rikard

April 14, 2021 at 6:14 am in reply to: Add a font to Layer Slider from Adobe's Typekit #1294239

Rikard
Keymaster

Hi,

The styles would go into Quick CSS, and the link markup might have to go into header.php. Didn’t you get any instructions from Adobe?

If you need further help then please include admin WordPress login details in private.

Best regards,
Rikard

April 14, 2021 at 6:07 am in reply to: Problem display logo only with Chrome #1294238

Rikard
Keymaster

Hi,

Thanks for that. What happens if you disable your caching and image optimisation plugins?

Best regards,
Rikard

April 14, 2021 at 5:48 am in reply to: Layer Slider Issue Safari – Second slide just opens for a few sec and closed #1294237

Rikard
Keymaster

Hey badoes,

Could you try updating the theme to the latest version (4.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look.

Best regards,
Rikard

April 14, 2021 at 5:42 am in reply to: Open Video in a new tab #1294234

Rikard
Keymaster

Hi Bernd,

If you want to open the link in a new tab, then my answer above should do that for you. If you can’t get it working, then please post a link to where we can see the link in question, so that we can have a closer look. If we need to look at the backend, then please include admin WordPress login details in private as well.

Best regards,
Rikard

April 14, 2021 at 4:19 am in reply to: custom width flex column #1294232
Rikard
Keymaster
Hi,

Thanks for the update. I can adjust the space between the 2/3 and 1/3 column on my end if I edit this CSS:
```
/*—————————————-
// CSS – 1/3 widget Spalte
//————————————–*/
div .av_one_third {
margin-left: 2.1%;
width: 31.90%;
}
```
Try to lower the left margin, and increase the width a bit. I would suggest that you try using a custom class for that as well, instead targeting the general .av_one_third class.

Best regards,
Rikard
April 14, 2021 at 4:11 am in reply to: Horizontal gallery mobile cropping, none of the solutions here are working #1294231

Rikard
Keymaster

Hi,

Sorry for the late reply. I’m not sure I understand the problem you are having, could you try to explain a bit further, or post a screenshot highlighting it please?

Best regards,
Rikard

April 14, 2021 at 4:06 am in reply to: Remove small line in grid row with background image #1294230

Rikard
Keymaster

Hi John,

Thanks for the update, we’ll leave this thread open for you.

Best regards,
Rikard

April 14, 2021 at 4:02 am in reply to: PROBLEMI VISUALIZZAZIONE MENU E PULSANTE DELLA RICERCA E CARRELLO SU MOBILI #1294229

Rikard
Keymaster

Hi,

Great, I’m glad to hear that. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 14, 2021 at 4:01 am in reply to: ELEMENTI TAGLIATI IN VERSIONE MOBILE COME ADATTARE LA VISUALIZZAZIONE #1294228
Rikard
Keymaster
Hi,

Thanks for the clarification. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.av-hotspot-fallback-tooltip-inner {
    width: 80%;
    max-width: 80%;
}
}
```
Best regards,
Rikard
April 13, 2021 at 11:51 am in reply to: Add phone number to the menu #1294080

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 13, 2021 at 11:51 am in reply to: Cookie buttons in different colour #1294078

Rikard
Keymaster

Hey kridlot,

Could you post a link to where we can see the elements in question please?

Best regards,
Rikard

April 13, 2021 at 11:48 am in reply to: background change color #1294077
Rikard
Keymaster
Hi Franz,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive #top #header .social_bookmarks {
    display: block !important;
}
}
```
I’m not sure what you mean by this?

would it be possible to put a tranparent bar over the menu in the image.

Please try to explain a bit further.

Best regards,
Rikard
April 13, 2021 at 8:50 am in reply to: mobile menu doesn't work (fly out) on iPhone #1294043

Rikard
Keymaster

Hi Antonie,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

April 13, 2021 at 8:37 am in reply to: Enfold theme update is creating problem in my site design #1294041

Rikard
Keymaster

Hi,

The login page you linked to is returning a 403 error, how can we login to your site? Since this is not a general problem with theme, then we would need to see the actual problem. Could you copy the site to a staging site, and update there please?

Best regards,
Rikard

April 13, 2021 at 8:29 am in reply to: Startseite lässt sich nicht (mehr) bearbeiten #1294040

Rikard
Keymaster

Hey LaSpezia82,

Thanks for the login details. Could you try updating your PHP version to 7.2 or higher, to see if that changes anything please? If not, then please try to deactivate all plugins, in order to check for a possible conflict. If that doesn’t help either, then please activate debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

Best regards,
Rikard

April 13, 2021 at 8:03 am in reply to: Woocommerce Cart , Update and Delete Button donst work #1294038

Rikard
Keymaster

Hi,

Thanks for the update. It’s very unlikely that this is a theme error, does the same thing happen if you activate a default WordPress theme for example?

Best regards,
Rikard

April 13, 2021 at 7:53 am in reply to: Some issues after updating #1294035

Rikard
Keymaster

Hey binyamin2,

The login details you posted are not working, please check and verify:

Unknown username. Check again or try your email address.

Best regards,
Rikard

April 13, 2021 at 7:47 am in reply to: Additional horizontal menu #1294033

Rikard
Keymaster

Hey creativeopole,

Thanks for the screenshot. It might be possible to create what you are looking to achieve, but it would take a lot of time to develop it, and it would be out of scope of theme support unfortunately.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 22,201 through 22,230 (of 93,569 total)

← 1 2 3 … 740 741 742 … 3,117 3,118 3,119 →