Page 708 – Support | Kriesi.at – Premium WordPress Themes

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May 24, 2021 at 6:49 am in reply to: Hide Cookies in Page Conversational Form WPForms #1301914

Rikard
Keymaster

Hi,

Thanks for that. I’ve added the CSS I sent in the WordPress customiser, and it’s applying to your site now. Please review it.

Best regards,
Rikard

May 24, 2021 at 6:42 am in reply to: Google ReCaptcha does not work #1301913

Rikard
Keymaster

Hi Wolfgang,

Thanks for the login details. I checked the contact page on your site, but I can’t see any messages like that. Where exactly are you seeing them?

Best regards,
Rikard

May 24, 2021 at 6:36 am in reply to: After Update from V3 to V4.8. – Failed to initialize plugin: avia_builder_button #1301912

Rikard
Keymaster

Hi Michael,

Thanks for that. I uploaded a fresh copy of the theme, but that made no difference unfortunately. This problem might be due to a plugin conflict, could you try disabling all plugins to see if that makes any difference please? We can try it out for you, if you give us permission to do so.

Best regards,
Rikard

May 24, 2021 at 6:20 am in reply to: Tab Section problems #1301911
Rikard
Keymaster
Hi Martin,

Thanks for that. Please try this CSS as well for the Tab Section:
```
.av-tab-with-image .av-inner-tab-title {
    width: 100% !important;
    text-align: center !important;
}

.avia-tab-title-padding-default .av-outer-tab-title {
    display: flex !important;
    text-align: center !important;
}
```
And this for the Accordion:
```
@media only screen and (max-width: 767px) {
#top .aviaccordion-preview-title h3 {
    font-size: 12px !important;
    word-break: break-all;
}
.aviaccordion-excerpt p {
    font-size: 12px !important;
}
}
```
Best regards,
Rikard
May 24, 2021 at 5:56 am in reply to: Grid Row Different Height on Mobile Device? #1301910

Rikard
Keymaster

Hi,

Thanks for the update. The image you have used is JPG, but the theme doesn’t generate that type of code which I referred to above. Could you try disabling the plugin in question, and try adding the image back again, to see if that changes anything please?

Best regards,
Rikard

May 24, 2021 at 5:18 am in reply to: Conflict with Advanced Google Maps Plugin #1301904

Rikard
Keymaster

Hi,

Thanks for the update. Our support is limited when it comes to debugging third party plugins unfortunately. But it seems like the map is working when using the default WordPress editor, please see private. Maybe you could use that editor for that particular page? Also please try reaching out to the authors of the plugin in question, if you should need any further help on the topic.

Best regards,
Rikard

May 24, 2021 at 5:06 am in reply to: Menü Beschreibung/ Menu Description #1301902

Rikard
Keymaster

Hey Blatze,

Do you mean the descriptions under each menu item, like in this demo? https://kriesi.at/themes/enfold-photography/

Best regards,
Rikard

May 24, 2021 at 4:59 am in reply to: Custom Grid Border Color Missing After Updating Theme to 4.8.2 #1301900

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 24, 2021 at 4:56 am in reply to: Fatal Error with enfold Theme #1301898
Rikard
Keymaster
Hey maryenvato,

Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard
- This reply was modified 4 years, 9 months ago by Rikard.
May 24, 2021 at 4:55 am in reply to: Eliminate part of h1 title in categories #1301897

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 24, 2021 at 4:53 am in reply to: Where to find quote font color #1301892

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 24, 2021 at 4:52 am in reply to: Full width easy slider not showing on international/ all websites #1301891

Rikard
Keymaster

Hi,

It’s rendering fine on my end, please see private. Could you try to explain the problem a bit further please?

Best regards,
Rikard

May 24, 2021 at 4:48 am in reply to: Google Maps error message #1301890

Rikard
Keymaster

Hi,

Thanks for that, I see the same problem on my end. I can’t see the actual content on the backend though, how are you adding the content which is below the search bar?

Best regards,
Rikard

May 24, 2021 at 4:29 am in reply to: Specific Blog Post always switches to Avia Layout Architect #1301888

Rikard
Keymaster

Hey kopf-und-stift,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 23, 2021 at 6:41 am in reply to: Fullwidth Easy Slider no longer full width after upgrade to 4.8.2 #1301816

Rikard
Keymaster

Hi,

Thanks for the update. The problem goes away when the parent theme is activated, so the problem is coming from your child theme. I see that you are overriding some shortcodes in the child, could you try copying what you need to override from the parent theme, then apply your customisations again after that please?

Best regards,
Rikard

May 23, 2021 at 6:28 am in reply to: Blog posts return a blank page #1301809

Rikard
Keymaster

Hi,

Thanks for the update and clarification. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 23, 2021 at 6:26 am in reply to: Lightbox Position #1301806

Rikard
Keymaster

Hi Jo_Gr,

I couldn’t see anything like that on your front page, could you let us know what to do in order to reproduce the problem you are having please?

Best regards,
Rikard

May 23, 2021 at 6:22 am in reply to: Tabs not working #1301805

Rikard
Keymaster

Hey Jacopotj,

Could you post a link to where we can see the actual problem on your site please?

Best regards,
Rikard

May 23, 2021 at 6:21 am in reply to: how to make pictures / icons smaller on mobile devices #1301804

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 23, 2021 at 6:19 am in reply to: When creating a custom element template -> An error occurred: null #1301803

Rikard
Keymaster

Hey gosimpla,

I can’t reproduce that problem on my end, could you please give us step by step instructions on how to reproduce it? Also please provide us with admin WordPress login details in private, so that we can access your site.

Best regards,
Rikard

May 23, 2021 at 6:15 am in reply to: Startseite lässt sich nicht (mehr) bearbeiten #1301801

Rikard
Keymaster

Hi,

Thanks for the update. I activated debug mode for you, and copied the content of the start page to a new page, please see private. The problem goes away when I delete the KUNDENMEINUNGEN section, which seems to contain some custom code and scripts. Could you try reaching out to the authors of that code, to see if they can help you out further?

Best regards,
Rikard

May 23, 2021 at 5:24 am in reply to: Add logo to slide out mobil menu. #1301800

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 23, 2021 at 5:23 am in reply to: Problem enfold template single product. #1301799

Rikard
Keymaster

Hey brunet77,

Could you post a link to where we can see the problem you are having please?

Best regards,
Rikard

May 23, 2021 at 5:22 am in reply to: Slider caption and title sizing #1301798

Rikard
Keymaster

Hi,

Thanks for the update. If you need help with finding CSS, then we need access to the WordPress backend. /wp-admin/ redirects to the URL in private, so we can’t access it.

Best regards,
Rikard

May 23, 2021 at 5:18 am in reply to: Horizontal gallery – navigation buttons #1301797

Rikard
Keymaster

Hi,

Thanks for the update. There’s no facebook functionality like that in the theme by default, did you try searching for a plugin or third party code?

Best regards,
Rikard

May 23, 2021 at 5:14 am in reply to: Can't install Google reCaptcha #1301796

Rikard
Keymaster

Hi Pepe,

Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 23, 2021 at 5:13 am in reply to: ThemeOptions broken & other issues #1301795

Rikard
Keymaster

Hi Max,

It’s actually working as it should, the only problem is that the second Theme Options should actually read Theme Extentions. The second option is simply displaying the wrong word, since the german translation wasn’t correct in the latest version of the theme. This will be rectified in the next update.

Best regards,
Rikard

May 23, 2021 at 5:06 am in reply to: Problem in Drop Down contact form with Edge Browser #1301794

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 23, 2021 at 4:53 am in reply to: background submenu #1301792

Rikard
Keymaster

Hi Franz,

I’ve added the CSS for you, and it’s applying on your site. Please review it.

Best regards,
Rikard

May 23, 2021 at 4:45 am in reply to: Gallery shows "the image could not be loaded" on click #1301791

Rikard
Keymaster

Hi Thorsten,

Thanks for the update. We’re not all that comfortable with debugging on a live site, would it be possible for you to copy it to a staging area? If not, then we can test on your live site, but please verify that you have backups of it first.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 21,211 through 21,240 (of 93,423 total)

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