Page 7 – Support | Kriesi.at – Premium WordPress Themes

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January 8, 2025 at 7:13 pm in reply to: Easy Slider image description #1474845

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 8, 2025 at 7:11 pm in reply to: Keine Frage im allgemeinen Forum möglich #1474844

Rikard
Keymaster

Hey Sarah,

Did you try to register on the support forum?

Best regards,
Rikard

January 8, 2025 at 7:09 pm in reply to: post delimiter – change space between text and line an make the line stronger #1474843

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 8, 2025 at 10:26 am in reply to: Blank white page thru Advanced Layout Editor ? #1474823

Rikard
Keymaster

Hi,

Thanks for the update. You will get an indication in the Envato Markets plugin once an update is available.

Best regards,
Rikard

January 8, 2025 at 10:25 am in reply to: Insert Image not loading & Media Library not showing #1474822

Rikard
Keymaster

Hi,

Thanks for that. I see that there are error messages related to underscores js which is included in WordPress core, I’m not sure why that is but it’s likely not theme related. If deactivating plugins did not work, then please try to reinstall WordPress to see what happens then. Also please deactivate all security plugin if you haven’t tried that already.

Best regards,
Rikard

January 8, 2025 at 10:19 am in reply to: Enfold-v3 : Hosting provider said to update Enfold. I need help. #1474820

Rikard
Keymaster

Hey whitney110,

The theme files are available in your Themeforest account, please download them from there. After that then please refer to the documentation on how to update: https://kriesi.at/documentation/enfold/theme-update/. Also make sure to register your theme license: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 7, 2025 at 6:40 pm in reply to: Insert Image not loading & Media Library not showing #1474787

Rikard
Keymaster

Hey Grainne,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 7, 2025 at 1:16 pm in reply to: background image in footer #1474775

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 7, 2025 at 1:15 pm in reply to: Blank white page thru Advanced Layout Editor ? #1474774

Rikard
Keymaster

Hey James,

Could you try updating the theme to the latest version (6.0.8) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

January 7, 2025 at 1:14 pm in reply to: Upgrading an old Enfold License #1474773

Rikard
Keymaster

Hey Martin,

If you buy your own license, then you should not have any problems updating. Please follow this in order to register your theme license, so that the updates will appear in the backend: https://kriesi.at/documentation/enfold/theme-registration/. Make sure to keep backups of your site before updating.

Best regards,
Rikard

January 7, 2025 at 1:12 pm in reply to: Enfold theme causing critical error on site #1474772

Rikard
Keymaster

Hey SwedishChamber,

Could you give us some more details about this death please? What happens if you activate the parent theme? Which PHP version are you running?

Best regards,
Rikard

January 7, 2025 at 1:10 pm in reply to: toggles&accordion #1474771

Rikard
Keymaster

Hi,

Thanks for the update. Please get back to us once you have a more detailed description of your problem.

Best regards,
Rikard

January 7, 2025 at 1:09 pm in reply to: Add line of text under “Reviews area” on each Products pages #1474769

Rikard
Keymaster

Hey bemodesign,

It will probably be very difficult to handle that with CSS, you might want to consider using a hook instead: https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/. Creating each product using the Layout Builder would also be an option.

Best regards,
Rikard

January 6, 2025 at 7:29 pm in reply to: WP size exploding #1474736

Rikard
Keymaster

Hey Morten R Bune,

Did you try to activate the option to delete old CSS and JS files under Enfold->Performance?

Best regards,
Rikard

January 6, 2025 at 7:28 pm in reply to: LayerSlider Transition between Slides #1474734

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

January 6, 2025 at 7:26 pm in reply to: toggles&accordion #1474733

Rikard
Keymaster

Hey jrauschenbach,

I’m not sure that I fully understand the problem that you are having. Could you try to explain it a bit further, or give us instructions on how to reproduce it please?

Best regards,
Rikard

January 6, 2025 at 11:17 am in reply to: Font size in Masonry #1474717

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 6, 2025 at 11:17 am in reply to: Field ‘custom link’ in WordPress gallery element does not work #1474716

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 6, 2025 at 11:16 am in reply to: Categories are displayed twice – tags are not displayed #1474715
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
.single .post-meta-infos .blog-categories.minor-meta, .archive .post-meta-infos .blog-categories.minor-meta, .category .post-meta-infos .blog-categories.minor-meta {
    display: none !important;
}
```
Best regards,
Rikard
January 6, 2025 at 11:05 am in reply to: Fail on load #1474714

Rikard
Keymaster

Hi,

The login details are still not working, please check and verify. If the problem is caused by a plugin, then you can deactivate all plugins and activate them one by one to see when then problem starts.

Best regards,
Rikard

January 5, 2025 at 9:14 pm in reply to: Fail on load #1474685

Rikard
Keymaster

Hi,

The login details are not working. Also, did you check the documentation I linked to?

Best regards,
Rikard

January 5, 2025 at 12:16 pm in reply to: 404 not found error #1474656

Rikard
Keymaster

Hey Ivana,

That seems to be Javascript files with parameters attached to them, Enfold does not add that.

Best regards,
Rikard

January 5, 2025 at 12:15 pm in reply to: Fail on load #1474655

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also make sure that you have turned off frontend debugging in WordPress: https://wordpress.org/support/article/debugging-in-wordpress/

Best regards,
Rikard

January 5, 2025 at 12:13 pm in reply to: text hide #1474654
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
span.ajax_search_excerpt {
  display: none; 
}
```
Best regards,
Rikard
January 5, 2025 at 12:10 pm in reply to: Logo mobile menu #1474653

Rikard
Keymaster

Hey mikeb254,

I’m not sure exactly how you are looking to change the logo on mobile, could you try to explain a bit further or post a screenshot highlighting your intentions please?

Best regards,
Rikard

January 5, 2025 at 11:05 am in reply to: How can I make one text element be the color I want? #1474652

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 5, 2025 at 10:50 am in reply to: Get rid of this icon on mobile #1474651

Rikard
Keymaster

Hi,

I can’t see that element on my end, are you sure that it’s added by Enfold?

Best regards,
Rikard

January 5, 2025 at 10:45 am in reply to: Lines in Timeline #1474650

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 5, 2025 at 10:45 am in reply to: Cannot edit Easy Slider #1474649

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. If you have further questions about CSP then please open a new thread.

Best regards,
Rikard

January 5, 2025 at 10:43 am in reply to: Avia created Layout does not display #1474648

Rikard
Keymaster

Hey NikitaGlas,

Are you using a caching plugin? If so, then please clear the cache or deactivate the plugin temporarily. You could also try to toggle the file compression options and activate the option to delete old CSS and JS files under Enfold->Performance.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 181 through 210 (of 91,183 total)

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