Hey Gert van der Laan,

The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for update, we don’t have much else to offer you unfortunately. Since the plugin is working on one of your site, I would suggest that you try running that version.

Best regards,
Rikard

Hey Maria,

There are no such problems in the latest release of the theme. I would suggest that you try updating the theme to the latest version: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for that. Could you try updating the theme to the latest version (7.1.2) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If you haven’t registered your theme license, then please do so first: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey doste,

If you still have access to your Themeforest account, then you will only need to update the theme. You shouldn’t have to purchase it again.

The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/

Best regards,
Rikard

Hi,

Sorry for the late reply. We haven’t been able to reproduce this problem, so it’s likely a local problem with the machines that you are using. The CSS for the buttons specifies the font using this:

font-family: "Trebuchet MS",sans-serif;

So if Trebuchet MS cannot be found, a general sans serif font will be used. Did you try reinstalling the font on your local machine?

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Caroline,

I tried logging in with your account and it’s working as expected. Please try using a different browser and make sure that you are in the Enfold sub forum when you are trying to post your question.

Best regards,
Rikard

Hi,

You can try to deregister the Enfold scripts using this in functions.php:

function degister_enfold_woo_scripts() 
{
    wp_deregister_script( 'avia_woocommerce_register_assets' );
    wp_deregister_script( 'avia_woocommerce_enqueue_styles' );
}
add_action('wp_enqueue_scripts', 'degister_enfold_woo_scripts');

Best regards,
Rikard

Hi,

You can send your own login details, or create a new user. It’s up to you. You can use one of your own emails, or the one in private. Just remember to post the login details here in private.

Best regards,
Rikard

Hi,

If that is what the second one says, then the people who have sold you the theme has changed both the name and the version number.

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

Hi,

If you know the answer, yes :-)

Best regards,
Rikard

Hi Kitty,

That is correct. We would offer to help you out, but we cannot login to your Envato account since it will ask for a one time pin or code if we login from a different location. That pin or code will be sent to your email if I’m not mistaken.

I had a look at your site, but I couldn’t see which version is installed. It’s very likely not 1.0, I’m guessing that it’s a child theme that you have active? If you look under Apperance->Themes, then click on Enfold, then you can see the actual version. You could also give us access details in private if you would like to have a look for you.

Best regards,
Rikard