Page 7 – Support | Kriesi.at – Premium WordPress Themes

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November 11, 2024 at 8:31 pm in reply to: All Woocommerce Shop pages start too high #1471113

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 11, 2024 at 8:29 pm in reply to: Tabs too tight #1471112

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 11, 2024 at 8:24 pm in reply to: Menue disappeared #1471109

Rikard
Keymaster

Hey haarsache,

Could you post a link to where we can see the problem that you are having please?

Best regards,
Rikard

November 11, 2024 at 8:24 pm in reply to: error message on theme upload #1471108

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 11, 2024 at 8:23 pm in reply to: menu items alignment #1471107

Rikard
Keymaster

Hi,

Great, I’m glad to hear that you got it working :-)

We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Thanks @guenni007 for helping out.

Best regards,
Rikard

November 11, 2024 at 12:57 pm in reply to: All Woocommerce Shop pages start too high #1471077
Rikard
Keymaster
Hey Monika,

Please try the following in Quick CSS under Enfold->General Styling:
```
.woocommerce-page .content {
  padding-top: 90px;
}
```
Best regards,
Rikard
November 11, 2024 at 12:53 pm in reply to: Tabs too tight #1471076
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
.av-inner-tab-title {
  width: 170px; 
}

.avia_transform .av-tab-arrow-container span {
  left: 33%;
}
```
Best regards,
Rikard
November 11, 2024 at 12:32 pm in reply to: cannot open support tickets with my account. #1471074

Rikard
Keymaster

Hi,

Please follow the link Mike posted earlier to open a new thread on the support forum, we’ll close this thread for now.

Best regards,
Rikard

November 11, 2024 at 11:08 am in reply to: cannot open support tickets with my account. #1471067

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 11, 2024 at 11:07 am in reply to: Making top socket bigger breaks site #1471066

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did the suggestion help you out @whdsolutions?

Best regards,
Rikard

November 10, 2024 at 12:50 pm in reply to: Enfold Version #1470997

Rikard
Keymaster

Hey reqonsult,

No you don’t need anything extra in your installation, the demo can be imported under Enfold->Demo Import.

Best regards,
Rikard

November 10, 2024 at 12:48 pm in reply to: Advance Layout Editor Cannot Edit Existing Blocks #1470996
Rikard
Keymaster
Hi,

Thanks for that. Did you copy some the content from somewhere? There seems to be a lot of unnecessary markup in the content, and some markup which seems to be open as well. For example:
```
<div style="clear: both;"></div>
<div style="padding-top: 2em;">
```
I enabled debug mode under Enfold->Layout Builder->Show advanced options for you, and created a test page. Please see private. The content in the code block element seems to be commented out as well? Please try to remove anything which is not actually used on the page.

Best regards,
Rikard
November 10, 2024 at 12:27 pm in reply to: PHP Fatal error: functions-enfold.php:655 #1470994

Rikard
Keymaster

Hey peterolle,

We haven’t seen that on any of our test installation, and we’ve had no reports from other users either. Is this error reproducible in any way?

Best regards,
Rikard

November 10, 2024 at 12:22 pm in reply to: Accordeon opening results in jumping all the way up. #1470993

Rikard
Keymaster

Hi,

Thanks for the update, and sorry for the late reply. The behaviour seems to be different now compared to when I checked it last, did you manage to find a solution?

Best regards,
Rikard

November 10, 2024 at 12:18 pm in reply to: Having trouble saving, once I reach content limit? #1470991

Rikard
Keymaster

Hi,

Thanks for the update, and sorry for late reply. This problem seems to be happening randomly, and when it does it looks like the page which is supposed to be reloaded after saving is then displaying a 404 error instead. Do you really not have anything in your server error logs since you’ve had this problem?

Best regards,
Rikard

November 10, 2024 at 10:43 am in reply to: Missing field “mainEntity” #1470990

Rikard
Keymaster

Hey trevorwilson,

These links might help you out:

https://support.google.com/webmasters/thread/133851381/faq-schema-error-missing-field-mainentity?hl=en

https://wordpress.org/support/topic/yoast-missing-field-mainentity/

https://rankmath.com/kb/fix-mainentity-schema-issues/

Best regards,
Rikard

November 9, 2024 at 6:25 pm in reply to: Advance Layout Editor Cannot Edit Existing Blocks #1470966

Rikard
Keymaster

Hey paulgross,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 9, 2024 at 10:41 am in reply to: Z-Index does not work properly #1470946
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home #after_full_slider_1 {
  z-index: 99999;
}
```
Best regards,
Rikard
November 8, 2024 at 8:24 pm in reply to: Errors on metadata display #1470935

Rikard
Keymaster

Hey rvga,

The version of the theme that you are running is very old, the first thing that you should do is to update it to the latest version. https://kriesi.at/documentation/enfold/theme-update/

Best regards,
Rikard

November 8, 2024 at 8:22 pm in reply to: Dia presentation full-screen height #1470934

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 8, 2024 at 8:21 pm in reply to: /enfold/includes/helper-assets.php generates an error on line 374 and 382 #1470933

Rikard
Keymaster

Hey adowdalls,

What happens if you remove all custom code in your child theme?

Best regards,
Rikard

November 8, 2024 at 8:20 pm in reply to: Blog posts not updating automatically #1470932

Rikard
Keymaster

Hey heiddie,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 8, 2024 at 8:18 pm in reply to: Z-Index does not work properly #1470930

Rikard
Keymaster

Hey Matthias,

I can’t see any elements covering the header on the page you linked to, did you manage to find a solution? If not, then please share a screenshot highlighting the problem.

Best regards,
Rikard

November 8, 2024 at 12:48 pm in reply to: Update after purchase #1470900

Rikard
Keymaster

Hey Paweł,

You will need access to the Themeforest account which was used to purchase your license, otherwise you will have to purchase another license. Once you have access to the theme files, then the update to 6.0.6 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/

Best regards,
Rikard

November 8, 2024 at 12:46 pm in reply to: sizing .svg in page on telephone #1470899

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 8, 2024 at 8:46 am in reply to: Checkout page font color for specific checkbox #1470888

Rikard
Keymaster

Hi,

Thanks for the update, we’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 7, 2024 at 8:00 pm in reply to: Custom Widget Sidebar Not Working #1470858

Rikard
Keymaster

Hi,

Thanks for that. Could you share login details to the site in question in private? Also please post direct links to pages where the sidebars are not working as they should.

Best regards,
Rikard

November 7, 2024 at 4:12 pm in reply to: Sort items on color in the masonry gallery #1470846

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 7, 2024 at 4:11 pm in reply to: sizing .svg in page on telephone #1470845

Rikard
Keymaster

Hey Woutski,

Could you share a screenshot highlighting what you would like to achieve please?

Best regards,
Rikard

November 7, 2024 at 4:08 pm in reply to: Various adjustments #1470840

Rikard
Keymaster

Hi,

Thanks for the update.

1. I’m still not sure what you are looking to achieve, please try to be a bit more specific.

2. The column which contains the image looks to have a parallax effect added to, please check the column settings.

Best regards,
Rikard
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Posts

Viewing 30 posts - 181 through 210 (of 90,655 total)

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