Page 692 – Support | Kriesi.at – Premium WordPress Themes

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June 14, 2021 at 8:42 am in reply to: Enfold disregards stylesheet #1305554

Rikard
Keymaster

Hey waterwalk,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

June 14, 2021 at 8:41 am in reply to: Cookie consent bar buttons not displayed anymore #1305553

Rikard
Keymaster

Hi Julien,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 14, 2021 at 8:40 am in reply to: Tab Section not full width #1305552

Rikard
Keymaster

Hi namgyal,

Thanks for sharing, it’s much appreciated :-)

Best regards,
Rikard

June 14, 2021 at 8:26 am in reply to: Unable to edit text in pages or products #1305548

Rikard
Keymaster

Hi,

Yes, that file seems to be coming from a theme which is not installed on your site, which is a bit strange. The problem you are having is not a general problem with the theme, so I’m not sure why this is happening unfortunately. Could you try reaching out to your hosting provider to check if they can see why you are getting error messages from a theme file which is not installed on your site please?

Best regards,
Rikard

June 14, 2021 at 8:20 am in reply to: mega menu #1305546

Rikard
Keymaster

Hi,

Thanks for the update. I created a test page, please see private. I can’t see any redirections happing there though. Please note that there is no redirection functionality built into the theme by default, so it’s likely a plugin or custom code applying that.

Best regards,
Rikard

June 14, 2021 at 8:13 am in reply to: Mobile Menu not working #1305545

Rikard
Keymaster

Hey mattb1169,

It works as it should on my end, did you manage to find a solution?

Best regards,
Rikard

June 14, 2021 at 8:11 am in reply to: Place thing line across page #1305544

Rikard
Keymaster

Hi,

Thanks for the screenshots. Do you want to add that line to all Color Section elements? Please post a link to your actual site, so that we can have a closer look at it.

Best regards,
Rikard

June 14, 2021 at 8:07 am in reply to: Hamburger menu #1305543

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

June 14, 2021 at 8:03 am in reply to: Gallery displaying images vertically instead images with thumbnails #1305541
Rikard
Keymaster
Hi,

Thanks for that. I can’t see any obvious reason as to why this would be happening unfortunately, could you try disabling all plugins to see if that changes anything please? Also please try enabling the parent theme, if disabling plugins doesn’t make any difference. If you don’t want to perform this on your live site, then you might want to consider copying the site to a staging server.

Best regards,
Rikard
- This reply was modified 4 years, 8 months ago by Rikard.
June 14, 2021 at 7:53 am in reply to: Move up the scroll down arrow #1305540

Rikard
Keymaster

Hi,

Thanks for that. The CSS is already applying to your site, so I didn’t change anything. If you can’t see any change on your end, the please try loading the site in an incognito or private browser window.

Best regards,
Rikard

June 14, 2021 at 7:49 am in reply to: A Design like that #1305538

Rikard
Keymaster

Hi,

You can do that using full width element like Color Sections or Grid Rows. You can set the container size in the theme options, under Enfold->General Layout->Dimensions.

Best regards,
Rikard

June 14, 2021 at 7:43 am in reply to: Full width slider change options of position of text and buttons to center below #1305536

Rikard
Keymaster

Hey JannyPolak,

Please provide us with details in private, so that we can see the actual element on your site.

Best regards,
Rikard

June 14, 2021 at 7:39 am in reply to: Changing Color of Picture Description in Slides? #1305532
Rikard
Keymaster
Hey amollde,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home #avia_feature_image_slider_1 h2.avia-caption-title {
    background: blue;
    padding: 10px;
}
```
Best regards,
Rikard
June 14, 2021 at 7:31 am in reply to: Number of menu-items? #1305531
Rikard
Keymaster
Hi Franz,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#header_main ul.social_bookmarks {
  display: none;
}
}
```
Best regards,
Rikard
June 14, 2021 at 6:53 am in reply to: WooCommerce checkout displaying wrong, not working #1305526
Rikard
Keymaster
Hi,

This CSS coming from your child theme seems to be causing the problem:
```
@media only screen and (min-width: 768px) {
.col2-set .col-2 {
    float: none !important;
}
}
```
Please try to remove or edit it.

Best regards,
Rikard
June 14, 2021 at 6:47 am in reply to: main menu color on mouse hover in transparency #1305524

Rikard
Keymaster

Hey czar,

Please try setting that under Enfold->Advanced Styling. Look for the Main Menu Links options, then check to box to only apply the styling on hover. If you need further help, then please post a link to the site in question.

Best regards,
Rikard

June 14, 2021 at 6:38 am in reply to: Google Maps, page visitor jumps directly to Maps #1305521

Rikard
Keymaster

Hi,

Sorry for the problem. This behaviour is likely caused by a recent change in Google Maps. Please refer to this thread for temporary solutions: https://kriesi.at/support/topic/the-screen-is-jumping-immediately-to-the-footer-upon-page-load/

Best regards,
Rikard

June 14, 2021 at 6:34 am in reply to: Slider images and testimonials disappear #1305520

Rikard
Keymaster

Hi Braymond,

Yes that is correct. When using file compression in the theme, it creates a problem with the SG Optimiser.

Best regards,
Rikard

June 14, 2021 at 6:32 am in reply to: Help Please #1305518

Rikard
Keymaster

Hey Ruben,

I’m not sure exactly which image you are referring to, do you mean that you are seeing the wrong image when you are sharing something on Facebook for example? If so then please try using an SEO plugin like Yoast SEO: https://wordpress.org/plugins/wordpress-seo/, and set your preferred image for social networks there.

Best regards,
Rikard

June 14, 2021 at 6:28 am in reply to: Linking Problem with Anchor in Menu #1305516

Rikard
Keymaster

Hi Laure,

It seems to be working as expected on my end when using Chrome, in which browser are you seeing this problem? Also please post a screenshot highlighting the problem you are seeing.

Best regards,
Rikard

June 14, 2021 at 6:24 am in reply to: Table with background an border #1305515
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
#custom-table .pricing-table {
  border: 3px solid #719430;
}
```
Best regards,
Rikard
June 14, 2021 at 6:13 am in reply to: The screen is jumping immediately to the footer upon page load. #1305514

Rikard
Keymaster

Hi,

Thanks for the update, please let us know if you should need any further help on the topic.

Best regards,
Rikard

June 14, 2021 at 6:10 am in reply to: Responsive Checkboxes not working as they should #1305513

Rikard
Keymaster

Hey ewingmh,

The login details you posted are not working, please check and verify.

Best regards,
Rikard

June 14, 2021 at 6:07 am in reply to: Do not print logo #1305512
Rikard
Keymaster
Hi Franz,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media print { 
  span.logo {
    display: none;
  }
}
```
Best regards,
Rikard
June 14, 2021 at 6:00 am in reply to: Woocommerce products link in dashboard creating critical error #1305510

Rikard
Keymaster

Hi,

Thanks for the update. So your initial problem is solved now? What is the exact problem you are getting with wp-cron job?

Best regards,
Rikard

June 14, 2021 at 5:56 am in reply to: website with enfold + woocommerce: unsightly effect while 'click to card' #1305509

Rikard
Keymaster

Hi Stefan,

Great, I’m glad that Yigit and Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 14, 2021 at 5:53 am in reply to: Lightbox Scroll Function #1305507

Rikard
Keymaster

Hi Harry,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 14, 2021 at 5:52 am in reply to: Increasing the Size of 1/3 Columns #1305506
Rikard
Keymaster
Hey MikeTandySwag,

I can’t see a custom class added to the columns, but you can target them specifically using CSS like this instead:
```
.home #av_section_2 .flex_column.av_one_third:hover {
  animation: grow 1s;
  animation-fill-mode: forwards;
  position: relative;
  z-index: 50;
}
```
Best regards,
Rikard
June 14, 2021 at 5:25 am in reply to: Embedded Facebook videos no longer appearing or displaying intermittently #1305500

Rikard
Keymaster

Hey GWS,

I don’t think this is theme or platform problem, could you try activating one of the default WordPress themes to verify that please? I checked in Chrome, and all the videos were blocked there, but most of them worked in Opera for example. There’s nothing in the theme which would only load some videos in some browser, and block all of them in another browser.

Best regards,
Rikard

June 13, 2021 at 6:27 am in reply to: ReCaptcha is not working with contact form #1305447

Rikard
Keymaster

Hi,

Thanks for that. I checked the page in private, but the backend doesn’t seem to correspond with what I’m seeing on the front end. The contact form is showing, but it’s not added on the backend?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 20,731 through 20,760 (of 93,423 total)

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