Page 598 – Support | Kriesi.at – Premium WordPress Themes

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October 11, 2021 at 4:23 am in reply to: socket footer has disappeared after recent update #1324345

Rikard
Keymaster

Hi bkatzdesign,

I’ve added the code for you, please review your site.

Best regards,
Rikard

October 10, 2021 at 5:36 am in reply to: Theme Version Upgrade from 3.5.2 #1324264

Rikard
Keymaster

Hi,

Thanks for that. Most of the error messages seems to be coming from plugins, or WordPress itself. What happens if you deactivate all plugins?

Best regards,
Rikard

October 10, 2021 at 5:33 am in reply to: Regarding a Critical Error Showing in page #1324263

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please try upgrading your PHP version to 7.4 or higher. If that doesn’t help, then please enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, so that we can move all content of the problem page to a test page. We can enable debug mode for you, if you give us permission to do so.

Best regards,
Rikard

October 10, 2021 at 5:27 am in reply to: Https:// problem #1324262

Rikard
Keymaster

Hey alan188,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 10, 2021 at 4:46 am in reply to: Logo not displaying #1324261

Rikard
Keymaster

Hi avdprojects,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

October 10, 2021 at 4:43 am in reply to: socket footer has disappeared after recent update #1324259

Rikard
Keymaster

Hi,

Thanks for that. I tried adding the code just before the closing head tag, but that seems to create layout problems with the header, where exactly is the code supposed to go? You might want to reach out to the developer who wrote the code for you. Also, the code you pasted includes some theme markup as well, so you might want to try and remove that. The code in private looks to be the script you want to add.

Best regards,
Rikard

October 9, 2021 at 9:28 am in reply to: social profile icons in socket of enfold theme not working properly #1324202

Rikard
Keymaster

Hi,

Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 9, 2021 at 9:24 am in reply to: White empty space in our pages #1324201

Rikard
Keymaster

Hi,

Great, I’m glad that you found the culprit. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 9, 2021 at 9:21 am in reply to: Responsive not working #1324199
Rikard
Keymaster
Hi,

Thanks for that. I’m not sure why the responsive styling is not applying on your site unfortunately, but please try this in Quick CSS to see if that resolves the problems:
```
@media only screen and (max-width: 767px) {
div .av_one_fourth, div .av_one_third {
    margin-left: 0;
    width: 100%;
}
.flex_cell {
    display: block;
}
}
```
Also please update to the latest version of the theme (4.8.6.5): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

Best regards,
Rikard
October 9, 2021 at 9:00 am in reply to: Contact form Send mail #1324198

Rikard
Keymaster

Hi,

Thanks for that. It seems to be working as it should on my end though, please see screenshot in private. Could you let us know how to reproduce the problem you are seeing on your end please?

Best regards,
Rikard

October 9, 2021 at 7:18 am in reply to: Logo not displaying #1324191

Rikard
Keymaster

Hi avdprojects,

The logo is displaying fine on the first site you linked to. The second site is not running the latest version of the theme, please try updating to that: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

October 9, 2021 at 7:14 am in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1324190

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

October 9, 2021 at 7:12 am in reply to: Image-Datei anstatt Text für Menu-Link – Wie kann ich Größe justieren? #1324189
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
li.menu-item-5704 img {
    max-width: 50%;
}
```
Best regards,
Rikard
October 9, 2021 at 6:47 am in reply to: Lockable CSS class in custom element Text-Block not written to HTML #1324188

Rikard
Keymaster

Hey vostura,

Do you have a test page where we can see and reproduce this problem? If so then please link to it, and include admin WordPress login details in private.

Best regards,
Rikard

October 9, 2021 at 6:39 am in reply to: Contact Form 7 no funciona #1324187

Rikard
Keymaster

Hey annik3d2021,

What exactly do we need to do in order to reproduce this problem? You might want to reach out to the developers of the plugin as well, as they should be in a better situation to help you out with this problem.

Best regards,
Rikard

October 9, 2021 at 6:34 am in reply to: menu anchors and menu pages working in 1 menu #1324185

Rikard
Keymaster

Hi,

Thanks for the clarification. Please try using the full URL of your anchors in your menu items, example included in private.

Best regards,
Rikard

October 9, 2021 at 6:28 am in reply to: Tab section jumps around & fixed size of customer recommendation #1324183

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 9, 2021 at 6:27 am in reply to: Design crashes in Enfold #1324182

Rikard
Keymaster

Hi,

Thanks for the update. I can’t see the problem in your screenshot on your actual site, how can we reproduce this problem?

Best regards,
Rikard

October 9, 2021 at 6:20 am in reply to: Enfold Mobile Version – alle Seiten rechts abgeschnitten #1324180
Rikard
Keymaster
Hi,

Thanks for the update. Please see private for what I see on my end using Iphone X emulation in Google Chrome dev tools. If there is anything in particular we need to do to reproduce the results you are getting on your end, then please let us know.

Best regards,
Rikard
- This reply was modified 4 years, 4 months ago by Rikard.
October 9, 2021 at 6:15 am in reply to: Theme Version Upgrade from 3.5.2 #1324179

Rikard
Keymaster

Hi,

Thanks for the update. I get the error message in private again, did you change to the new version of the theme? You should be able to get server error logs from your hosting provider, and you can share them with us on a file sharing service like Google Drive or Dropbox.

Best regards,
Rikard

October 9, 2021 at 6:05 am in reply to: Enfold styling seems to have reset and is unchangable #1324178

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 9, 2021 at 5:33 am in reply to: Tabs not displaying correctly and video elements not working #1324177

Rikard
Keymaster

Hi Cordell,

Great, I’m glad that Ismael could help you out, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 9, 2021 at 5:32 am in reply to: socket footer has disappeared after recent update #1324176

Rikard
Keymaster

Hi bkatzdesign,

Please share the exact code you are trying to add to header.php, so that we can have a closer look at it.

Best regards,
Rikard

October 8, 2021 at 11:46 am in reply to: social profile icons in socket of enfold theme not working properly #1324081

Rikard
Keymaster

Hey jenreid_411,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 8, 2021 at 11:39 am in reply to: cURL error 28: Connection timed out #1324078

Rikard
Keymaster

Hey szymme,

Thanks for the login details. Could you share server logs with us please? If you have a PHP info page, then please share that with us as well.

Best regards,
Rikard

October 8, 2021 at 7:23 am in reply to: Footer Clumn Spacing Controls #1324052

Rikard
Keymaster

Hey sylwilson,

I’m not sure exactly what you are looking to change, could you try to explain your intentions a bit further please? If you have a screenshot highlighting what you would like to achieve, then please share it with us.

Best regards,
Rikard

October 8, 2021 at 6:57 am in reply to: website design with price comparing theme #1324048

Rikard
Keymaster

Hey khushdeep sran,

Best regards,
Rikard

October 8, 2021 at 6:56 am in reply to: Collaboration on Kriesi #1324046

Rikard
Keymaster

Hey Harshi Dhingra,

Best regards,
Rikard

October 8, 2021 at 6:55 am in reply to: Regarding a Critical Error Showing in page #1324045

Rikard
Keymaster

Hi,

Thanks for that. Could you upgrade the account to have admin rights please?

Best regards,
Rikard

October 8, 2021 at 6:40 am in reply to: Responsive not working #1324043

Rikard
Keymaster

Hi,

Thanks for the update. I still can’t connect to your site regularly, but it does work when I use a VPN. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 17,911 through 17,940 (of 93,423 total)

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