Page 521 – Support | Kriesi.at – Premium WordPress Themes

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February 9, 2022 at 9:16 am in reply to: Enfold 2017 theme support #1339730

Rikard
Keymaster

Hi,

Thanks for the update. Your steps look correct, please try that out. If you need help with any of the steps, then please let us know here.

Best regards,
Rikard

February 9, 2022 at 9:14 am in reply to: Enfold gallery shows each column duplicate #1339729

Rikard
Keymaster

Hey thermann78,

Thanks for the login details. It seems to be working as expected when logged in, but not when logged out. Please see screenshot in private. That would indicate a caching problem, could you try to clear the cache from your caching plugin, or try to deactivate it temporarily to see if that helps? I tried clearing the cache from it, but that resulted in a WordPress error. If that should happen on your end as well, then please try reaching out to the plugin support for further help.

Best regards,
Rikard

February 9, 2022 at 8:55 am in reply to: change background color of title /header area #1339723

Rikard
Keymaster

Hey kristinoco,

I’m not sure exactly what you are referring to, could you post a screenshot highlighting your intentions please?

Best regards,
Rikard

February 9, 2022 at 8:53 am in reply to: php error file_get_contents „failed to open stream: No such file or directory in #1339721

Rikard
Keymaster

Hi Konrad,

Thanks for the login details. Where are you seeing the PHP warnings you are referring to?

Best regards,
Rikard

February 9, 2022 at 6:26 am in reply to: Gallery thumbnail images duplicated or triplicated #1339704

Rikard
Keymaster

Hi Lyse,

Thanks for the update, please continue in your new thread.

Best regards,
Rikard

February 9, 2022 at 6:25 am in reply to: Gallery gets duplicated #1339703

Rikard
Keymaster

Hi Lyse,

I tried logging into your site, but there’s a 403 error screen before being able to login. Are you blocking some country IP ranges maybe? If so, then please whitelist the countries in private.

Best regards,
Rikard

February 9, 2022 at 6:23 am in reply to: Appearance –> Menu –> Pages; There are 2 Homepages, which one to delete? #1339701

Rikard
Keymaster

Hi Julio,

Great, I’m glad that you found the problem, and thanks for sharing your experience. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 9, 2022 at 6:22 am in reply to: After Update to Version 4.8.9.1 big galery problem #1339700

Rikard
Keymaster

Hey strumpumpel,

Thanks for the screenshot. Would you be able to update on a staging version of your site, so that we can see the actual problem?

Best regards,
Rikard

February 9, 2022 at 6:20 am in reply to: update new version ? #1339699

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 9, 2022 at 6:13 am in reply to: Overwriten js files in child theme #1339698

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 9, 2022 at 6:01 am in reply to: dynamic_avia over 50GB in size #1339697

Rikard
Keymaster

Hi,

Thanks for the update. I tried connecting to your FTP account, but it doesn’t seem to be working. Please see private. Are the details working on your end?

Best regards,
Rikard

February 9, 2022 at 5:47 am in reply to: Custom fonts replaced since the new Enfold update (4.8.9.1) #1339696

Rikard
Keymaster

Hey fkm,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 9, 2022 at 5:36 am in reply to: WooCommerce database update in progress #1339694

Rikard
Keymaster

Hey Oakfordis,

Sorry for the problem, I’m not sure how your problem is theme related though? If this is a WooCommerce problem, then it might be better to reach out directly to their support.

Best regards,
Rikard

February 9, 2022 at 5:34 am in reply to: Woocommerce advanced layout editor #1339693

Rikard
Keymaster

Hey Eric,

You will have to use the Layout Builder to create your product pages, the product elements can be found in the Plugin Additions tab in the Layout Builder.

Best regards,
Rikard

February 9, 2022 at 5:31 am in reply to: Separator (whitespace) with negative value doesn´t seem to work #1339692

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 9, 2022 at 5:02 am in reply to: Update from 4.8.1 to 4.8.9 Major Problems #1339689

Rikard
Keymaster

Hi,

Thanks for the update.

1. I can’t see any error messages anymore, are you still seeing them on your end? If so, then please let us know exactly how to reproduce the problem.

2. So this problem is solved?

3. I’m not really sure how you are testing this? Please let us know if this is still an issue.

Font problem; how did you import that font?

Best regards,
Rikard

February 9, 2022 at 4:47 am in reply to: content not shown correctly after changing page from draft to published #1339687

Rikard
Keymaster

Hi,

Sorry for the late reply. Are we allowed to temporarily deactivate plugins for debugging purposes?

Best regards,
Rikard

February 8, 2022 at 3:32 pm in reply to: vorherige Version von Enfold #1339627

Rikard
Keymaster

Hi,

Thanks for that. Please check the link in private.

Best regards,
Rikard

February 8, 2022 at 11:56 am in reply to: Change the order of the gallery photos not working #1339574

Rikard
Keymaster

Hi mistermagoo8691,

I’m glad that we could help :-)

Best regards,
Rikard

February 8, 2022 at 11:50 am in reply to: mobile menu is not visible #1339570

Rikard
Keymaster

Hi,

Thanks for the update. Did you check the Quick CSS box under Enfold->General Styling? If you still can’t find it, the please post admin WordPress login details in private, so that we can have a closer look.

Best regards,
Rikard

February 8, 2022 at 11:47 am in reply to: dynamic_avia over 50GB in size #1339569

Rikard
Keymaster

Hey Oakfordis,

Please post admin WordPress and FTP login details in private, so that we can have a closer look. Also please let us know if you have backups of the site or not.

Best regards,
Rikard

February 8, 2022 at 11:46 am in reply to: Grid Row background image mobile view #1339567

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 8, 2022 at 11:45 am in reply to: Timeline Milestone bullet size #1339565

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 8, 2022 at 11:42 am in reply to: Unable to import demo #1339564

Rikard
Keymaster

Hi Elle,

You can do it from WordPress, or via FTP, it’s up to you. If you need help with that, then please include FTP login details in private as well.

Best regards,
Rikard

February 8, 2022 at 11:36 am in reply to: category blog article styling #1339562

Rikard
Keymaster

Hi Susanne,

Thanks for the update. If using the Blog Posts element does what you want it to, then I don’t see any problems with using that.

Best regards,
Rikard

February 8, 2022 at 9:40 am in reply to: Disappearing WordPress Posts #1339545

Rikard
Keymaster

Hey jnightingale,

I’ve never heard of that happening before. I tried logging into your site, but I’m being blocked. Please see private.

Best regards,
Rikard

February 8, 2022 at 9:38 am in reply to: Remove a Line in open toggle accordion #1339544

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 8, 2022 at 9:32 am in reply to: How To Remove Avia Builder #1339543

Rikard
Keymaster

Hi risestrategic,

Everything which is built using the Enfold layout builder will be in theme specific shortcode, so you can’t export layouts to other themes unfortunately.

Best regards,
Rikard

February 8, 2022 at 9:02 am in reply to: Mobile Logo and Menu Issues #1339541
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
.responsive #top .logo {
    width: 90%;
}
.logo img, .logo a {
    max-height: 290px;
}
}
```
Best regards,
Rikard
February 8, 2022 at 8:52 am in reply to: Reduce Space between 2 Text Blocks #1339540

Rikard
Keymaster

Hi,

Thanks for the update. Having the text in two separate text blocks is fine, as long as it does what you want.

Best regards,
Rikard
Author

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Viewing 30 posts - 15,601 through 15,630 (of 93,420 total)

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