Page 508 – Support | Kriesi.at – Premium WordPress Themes

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March 4, 2022 at 2:33 pm in reply to: style.css in child theme has no effect #1343147

Rikard
Keymaster

Hi Vera,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 4, 2022 at 2:32 pm in reply to: Changement couleur et police ne fonctionne pas #1343146

Rikard
Keymaster

Hi Sebastian,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out which settings are not working for you.

Best regards,
Rikard

March 4, 2022 at 2:30 pm in reply to: Full size image in lightbox #1343143

Rikard
Keymaster

Hi Vera,

Great, I’m glad that @guenni007 could help you out :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 4, 2022 at 2:28 pm in reply to: support license #1343142

Rikard
Keymaster

Hey alexander ,

Please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

March 4, 2022 at 2:28 pm in reply to: Custom Tab #1343141
Rikard
Keymaster
Hi,

Thanks for the clarification. Please try this in Quick CSS:
```
.tabcontainer .tab.active_tab {
    color: white;
    background: #666;
}

.tabcontainer .tab {
    color: #666;
    background: #ddd;
}
```
Best regards,
Rikard
March 4, 2022 at 2:24 pm in reply to: New White Space Under Hero Image #1343139

Rikard
Keymaster

Hi,

Thanks for the update. Your site is not loading any style sheets at when I check it in an incognito/private window, that’s why I’m asking you to clear the cache. If you are getting different results depending on if you are logged in or not, then that is usually a cache related problem.

Best regards,
Rikard

March 4, 2022 at 2:00 pm in reply to: Secondary Header #1343136
Rikard
Keymaster
Hi,

Thanks for that. Please try this to remove the space:
```
@media only screen and (min-width: 768px) and (max-width: 990px) {
div.nectar-center-text {
    margin-top: 0;
}
}
```
I’m not sure what you mean by hard return though, do you want it to always break there on tablet screens? If so, then please wrap the icon+number and icon+email in separate paragraphs or divs, preferably with different IDs or classes, so that we can target them with CSS.

Best regards,
Rikard
March 4, 2022 at 1:53 pm in reply to: Changing front layer with overlapping sections #1343135

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 4, 2022 at 1:49 pm in reply to: child CSS no longer working #1343133

Rikard
Keymaster

Hi,

Thanks for the update. I see that you have the parent theme active at the moment, are we allowed to activate the child theme?

Best regards,
Rikard

March 4, 2022 at 1:45 pm in reply to: Issues displaying CPTs in the blog element #1343129

Rikard
Keymaster

Hi,

Great, I’m glad that you figured it out, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 4, 2022 at 1:44 pm in reply to: Easy Table of Contents Issue #1343128

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 4, 2022 at 1:41 pm in reply to: Enfold Will Not Update Past 4.1.2 #1343127
Rikard
Keymaster
Hi,

Thanks for the update.

1. Please try the following in Quick CSS under Enfold->General Styling:
```
.html_av-overlay-side #top #wrap_all .av-burger-overlay-scroll #av-burger-menu-ul a {
    color: blue;
}
```
2. Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
#footer .av_one_fourth {
    margin-left: 0;
    width: 100% !important;
}
}
```
Best regards,
Rikard
March 4, 2022 at 1:11 pm in reply to: Horizontal gallery image caption #1343121

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

March 4, 2022 at 1:02 pm in reply to: Editor for specific page not working #1343120

Rikard
Keymaster

Hi,

Thanks for the update. I’ve never used Flywheel myself, but it looks like it should be possible to access via FTP: https://getflywheel.com/wordpress-support/how-to-connect-to-sftp-with-filezilla/

Best regards,
Rikard

March 4, 2022 at 12:59 pm in reply to: Issue with logo, heading and logo have not inough space in mobile view #1343119

Rikard
Keymaster

Hi,

Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 4, 2022 at 12:57 pm in reply to: Accounts #1343118

Rikard
Keymaster

Hi Gary,

We don’t have access to any purchase information unfortunately, we only have access to our own support system. Envato handles everything which is sales related.

Best regards,
Rikard

March 4, 2022 at 12:54 pm in reply to: sku on product page disappeared with theme update #1343117

Rikard
Keymaster

Hi,

Thanks for the update. I can’t reproduce the problem on a test installation, as you can see here: https://wpexpert.se/enfold/product/test-product/

I see that you are using the Layout Builder to create your product though, and that means that everything needs to be added manually to the product. Did you try the Product Meta Info element?

Best regards,
Rikard

March 4, 2022 at 12:46 pm in reply to: Problem mit API-Key (Google Maps) #1343116

Rikard
Keymaster

Hey sancho22,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please post a link to where we can see the problem on your actual site.

Best regards,
Rikard

March 4, 2022 at 12:27 pm in reply to: if "Custom pixel value" is selected – no "header-scrolled" class #1343110

Rikard
Keymaster

Hi,

Thanks for that. The header scrolled class won’t be added to the header if it’s set to a specific pixel value, since the header won’t change its size if that is the case. That class will only be added if you have a shrinking header for example.

Best regards,
Rikard

March 3, 2022 at 9:10 am in reply to: Adding social icons to footer (not socket) #1342966

Rikard
Keymaster

Hi,

Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 3, 2022 at 9:09 am in reply to: New White Space Under Hero Image #1342965

Rikard
Keymaster

Hi,

Thanks for that. Could you try clearing the cache from your caching plugin and hosting options please? If that doesn’t change anything, then please try to temporarily deactivate your caching plugin.

Best regards,
Rikard

March 3, 2022 at 8:51 am in reply to: Fullwidth Easy Slider Button won't align to center at bottom #1342963
Rikard
Keymaster
Hey Jason,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.home .slideshow_align_caption {
    text-align: center;
}
}
```
Best regards,
Rikard
March 3, 2022 at 8:47 am in reply to: Black Stripe in Custom Footer – Page versus Post #1342962

Rikard
Keymaster

Hi Hagen,

Could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

March 3, 2022 at 8:42 am in reply to: Secondary Header #1342961

Rikard
Keymaster

Hi,

Thanks for that, we can access your site now. I’m not sure I understand the changes you would like to make though, could you try to explain them a bit further, or share a screenshot highlighting your intentions please?

Best regards,
Rikard

March 3, 2022 at 8:40 am in reply to: How do I update my enfold theme to 4.8.9? #1342960

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. The future updated should appear in the plugin from now on. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 2, 2022 at 8:00 pm in reply to: THE KEY OF DAVID #1342911

Rikard
Keymaster

March 2, 2022 at 7:43 pm in reply to: Editor for specific page not working #1342910

Rikard
Keymaster

Hi Timmy,

That file is located in the root folder of your WordPress installation. You would have to connect using FTP or a file manager in order to edit it. If you need help with that, then please include FTP login details as well in private.

Best regards,
Rikard

March 2, 2022 at 7:41 pm in reply to: enfold ver. 4.9 breaking footer #1342904

Rikard
Keymaster

Hi gtichy,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site. Also please include FTP login details in the new thread.

Best regards,
Rikard

March 2, 2022 at 7:39 pm in reply to: Enfold Theme Burger Menü doesnt stay visible in header (smartphone) #1342903

Rikard
Keymaster

Hi Johanna,

Could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help, then please post admin WordPress login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

March 2, 2022 at 7:36 pm in reply to: Slider on Home page seems to be showing behind Header #1342900

Rikard
Keymaster

Hey Eleina_Shinn,

The bypass link is not working, I’m only seeing a coming soon page. The problem might be that the button is pushing the header down though, did you try to adjust the size of your header under Enfold->Header?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 15,211 through 15,240 (of 93,423 total)

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