Forum Replies Created

Viewing 30 posts - 13,621 through 13,650 (of 93,423 total)
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  • in reply to: Block edits don't appear in preview. #1352526

    Hey jkos,

    The block editor sometimes renders the theme shortcodes wrong, so we generally recommend that you publish the page first, then reload the page in order to check your changes. If you need further help, then please post details in private to where we can see the problem you are having.

    Best regards,
    Rikard

    in reply to: Menu below #1352525

    Hey tsvweinsberg,

    Please check under Appearance->Menus, and make sure that the option to display the menu item in question as a Mega Menu is not checked.

    Best regards,
    Rikard

    in reply to: license expired #1352524

    Hi,

    Thanks for that. I checked that purchase code, and it’s valid. I’m not sure why it’s not reflecting on our end though. We could try to delete your current account, then you could register again with the new purchase code. Would that be ok with you?

    Best regards,
    Rikard

    in reply to: Cannot edit any pages #1352497

    Hi,

    Could you try a different browser to see if that helps? If not, then please link directly to a page where you are seeing this problem on, so that we’re not checking on the wrong page.

    Best regards,
    Rikard

    in reply to: license expired #1352496

    Hi,

    Thanks for that. I tried checking the purchase code in the second image, but our checking tool is saying that it’s invalid. Could you paste the purchase code here please? I might have made a mistake when trying to copy it manually.

    Best regards,
    Rikard

    in reply to: Help with my password reset #1352495

    Hi Schalk,

    I’ve reset your password for you, please see private.

    Best regards,
    Rikard

    in reply to: Theme for Multi Vendor Listing SERVICES #1352494

    Hi Ratandeep,

    I’m not sure I understand the details of your requirements, but the theme doesn’t have any of your requirements by default. You might want to research plugins which would enable such functionality on your site.

    Best regards,
    Rikard

    Hi Amritanshu,

    Where can we see the problem you are having?

    I had a look at your user data on the support forum, and it says that your support period expired 2022-02-03. When did you purchase the theme license, and can you share the purchase receipt with us?

    Best regards,
    Rikard

    in reply to: Widget area Footer not showing #1352490

    Hi esotEric,

    Great, I’m glad that you got it working, and thanks for sharing your experience.

    Best regards,
    Rikard

    in reply to: issue with the Store Notice (woocommerce) #1352489

    Hi,

    Please try to add this to Quick CSS:

    #wrap_all {
        margin-top: 41px;
    }
    
    p.demo_store {
        top: -10px;
    }

    Then add this function to remove the top margin after the notice has been clicked:

    function ava_remove_top_margin(){
        ?>
    	<script>
    	jQuery(document).ready(function(){
    	  jQuery("a.woocommerce-store-notice__dismiss-link").click(function(){
    	   jQuery("#wrap_all").css('margin-top', '0');
    	  });
    	});
    	</script>
        <?php
    }
    add_action('wp_footer', 'ava_remove_top_margin', 999);

    Best regards,
    Rikard

    in reply to: Video not playing – just a black square #1352487

    Hi Ray,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    Hey Marika Zoll,

    Where can we see the problem you are having?
    Could you share your support purchase receipt with us?
    Which code are you referring to?

    Best regards,
    Rikard

    in reply to: Masonry elements aren't clickable #1352484

    Hi,

    Thanks for the update. I’m not sure about the slider on the front page, could you share WordPress login details with us in private, so that we can have a closer look please?

    Best regards,
    Rikard

    in reply to: license expired #1352483

    Hi,

    I don’t know to be honest, you would have to clarify that with Envato. Could you share your purchase receipts with us please?

    Best regards,
    Rikard

    in reply to: Cannot edit any pages #1352482

    Hi,

    I still can’t see any problems on my end, the Layout Builder loads as expected on the page in private.

    Best regards,
    Rikard

    in reply to: allowed to use pictures? #1352481

    Hi Isolde,

    Thanks for reaching out to us. You can use the images for any purpose, as long as they are used on your website only.

    Best regards,
    Rikard

    in reply to: My work disappears ??? #1352462

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    in reply to: Cannot edit any pages #1352461

    Hi,

    Thanks for the update. This is the thread for markpostlaw, and I still can’t see any problems on my end. On which pages are you seeing that the Layout Builder is not working? Please directly to an example page where we can see the problem.

    Best regards,
    Rikard

    in reply to: Cannot edit any pages #1352458

    Hi Buddy,

    I can’t see any problems on my end, the layout builder loads and it’s possible to edit the page in private. Did you manage to find a solution?

    Best regards,
    Rikard

    in reply to: Cannot edit a page or create new one #1352457

    Hi Buddy,

    Thanks for the update. Is everything working as it should again? I’m seeing this message under Appearance->Themes:

    Enfold Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.

    You might want to try to delete the theme folders which you are not working. There’s one called xenfold for example, but it’s not showing up under Appearance->Themes.

    Best regards,
    Rikard

    in reply to: license expired #1352456

    Hi Elena,

    According to the details in your account on our support forum, you own 3 licenses, and your support period ended on 2022-01-15. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    in reply to: How to change main menu font color #1352455

    Hey janet9393,

    Thanks for the screenshot. Could you post a link to where we can see the actual elements as well please?

    Best regards,
    Rikard

    in reply to: Rename combo widget term #1352453

    Hi,

    Thanks for the update, I’m glad that Ismael could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Support forum, Enfold 4.5.1 functions.php #1352450

    Hi László,

    I’ve set a password for you, please see private.

    Best regards,
    Rikard

    in reply to: My work disappears ??? #1352449

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: License question #1352448

    Hey synergica,

    You should not have to change anything in the theme settings.

    Best regards,
    Rikard

    in reply to: Custom links are clickable #1352447

    Hey whdsolutions,

    Please try the following in Quick CSS under Enfold->General Styling:

    .menu-item-16313 a, .menu-item-16314 a {
      pointer-events: none; 
    }

    Best regards,
    Rikard

    in reply to: My work disappears ??? #1352417

    Hi,

    Thanks for that. This is in the second Color Section:

    <strong>Klik på overskrifterne og <br>se mere om Håndlæseruddannelsen

    Please close the strong tag properly, and it should work as expected after that.

    Best regards,
    Rikard

Viewing 30 posts - 13,621 through 13,650 (of 93,423 total)