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Hey jkos,
The block editor sometimes renders the theme shortcodes wrong, so we generally recommend that you publish the page first, then reload the page in order to check your changes. If you need further help, then please post details in private to where we can see the problem you are having.
Best regards,
RikardHey tsvweinsberg,
Please check under Appearance->Menus, and make sure that the option to display the menu item in question as a Mega Menu is not checked.
Best regards,
RikardHi,
Thanks for that. I checked that purchase code, and it’s valid. I’m not sure why it’s not reflecting on our end though. We could try to delete your current account, then you could register again with the new purchase code. Would that be ok with you?
Best regards,
RikardHi,
Could you try a different browser to see if that helps? If not, then please link directly to a page where you are seeing this problem on, so that we’re not checking on the wrong page.
Best regards,
RikardHi,
Thanks for that. I tried checking the purchase code in the second image, but our checking tool is saying that it’s invalid. Could you paste the purchase code here please? I might have made a mistake when trying to copy it manually.
Best regards,
RikardHi Schalk,
I’ve reset your password for you, please see private.
Best regards,
RikardHi Ratandeep,
I’m not sure I understand the details of your requirements, but the theme doesn’t have any of your requirements by default. You might want to research plugins which would enable such functionality on your site.
Best regards,
RikardMay 21, 2022 at 12:24 pm in reply to: Unable to register, not getting the registration or password reset email #1352491Hi Amritanshu,
Where can we see the problem you are having?
I had a look at your user data on the support forum, and it says that your support period expired 2022-02-03. When did you purchase the theme license, and can you share the purchase receipt with us?
Best regards,
RikardHi esotEric,
Great, I’m glad that you got it working, and thanks for sharing your experience.
Best regards,
RikardHi,
Please try to add this to Quick CSS:
#wrap_all { margin-top: 41px; } p.demo_store { top: -10px; }Then add this function to remove the top margin after the notice has been clicked:
function ava_remove_top_margin(){ ?> <script> jQuery(document).ready(function(){ jQuery("a.woocommerce-store-notice__dismiss-link").click(function(){ jQuery("#wrap_all").css('margin-top', '0'); }); }); </script> <?php } add_action('wp_footer', 'ava_remove_top_margin', 999);Best regards,
RikardHi Ray,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardMay 21, 2022 at 11:57 am in reply to: Support needed and paid for yet cant start question without notice that my key is expired. #1352486Hey Marika Zoll,
Where can we see the problem you are having?
Could you share your support purchase receipt with us?
Which code are you referring to?Best regards,
RikardHi,
Thanks for the update. I’m not sure about the slider on the front page, could you share WordPress login details with us in private, so that we can have a closer look please?
Best regards,
RikardHi,
I don’t know to be honest, you would have to clarify that with Envato. Could you share your purchase receipts with us please?
Best regards,
RikardHi,
I still can’t see any problems on my end, the Layout Builder loads as expected on the page in private.
Best regards,
RikardHi Isolde,
Thanks for reaching out to us. You can use the images for any purpose, as long as they are used on your website only.
Best regards,
RikardHi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for the update. This is the thread for markpostlaw, and I still can’t see any problems on my end. On which pages are you seeing that the Layout Builder is not working? Please directly to an example page where we can see the problem.
Best regards,
RikardHi Buddy,
I can’t see any problems on my end, the layout builder loads and it’s possible to edit the page in private. Did you manage to find a solution?
Best regards,
RikardHi Buddy,
Thanks for the update. Is everything working as it should again? I’m seeing this message under Appearance->Themes:
Enfold Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.
You might want to try to delete the theme folders which you are not working. There’s one called xenfold for example, but it’s not showing up under Appearance->Themes.
Best regards,
RikardHi Elena,
According to the details in your account on our support forum, you own 3 licenses, and your support period ended on 2022-01-15. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
RikardHey janet9393,
Thanks for the screenshot. Could you post a link to where we can see the actual elements as well please?
Best regards,
RikardHi,
Thanks for the update, I’m glad that Ismael could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardMay 20, 2022 at 7:24 pm in reply to: Possible to add TikTok to social profiles tab on Enfold theme options? #1352452Hi,
Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardMay 20, 2022 at 7:23 pm in reply to: Blog post feature image – how to disable click to image popup #1352451Hi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey synergica,
You should not have to change anything in the theme settings.
Best regards,
RikardHey whdsolutions,
Please try the following in Quick CSS under Enfold->General Styling:
.menu-item-16313 a, .menu-item-16314 a { pointer-events: none; }Best regards,
Rikard -
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