Hi,

The file which is throwing the error is not a theme file. Did you try changing the max execution time on the server? This is not a general problem with the theme, so it’s likely due to a local setting on your server.

Best regards,
Rikard

Hey rmatus,

Thanks for the login details. I toggled the file compression option under Enfold->Performance, and that seems to have helped. Please review your site.

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

Hi Andrew,

Sorry for the late reply. I tried renaming your current header.php file, but there’s a critical error on your site after that, and the same thing happens when I try to upload a new version of the same file. Maybe you could try to check your code in header.php, and move it into the file I’ve uploaded called __header-new.php? Once you are done, then you can rename the old file to header-old.php for example, and the new file to only header.php. If you need further help with the critical error, then please share server error logs with us as well.

Best regards,
Rikard

Hi,

Sorry for the late reply. It looks like your token doesn’t have the correct permissions:

The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions.

Please try following this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

If you want us to update manually for you, then please include FTP login details in private as well.

Best regards,
Rikard

Hi Tomas,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

I see that you are running an old version of the theme, could you try to update to the latest version (5.2.1) to see if that helps please? The update to 5.2.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey duncanmchaffie,

Thanks for the login details. Does the same thing happen if you activate a different theme? Also, I see that you are running PHP 7.3 now. Is there a reason for that?

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey trustedone,

Enfold is compatible with WooCommerce.

Best regards,
Rikard

Hey sitibus,

Please refer to this: https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-

Best regards,
Rikard

Hi,

Thanks for that. Does this problem happen if you activate a different theme as well? Note that this is not a general problem with Enfold, the reason for it is likely local to your site.

Best regards,
Rikard

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the login details. You have open html markup in your content:

<strong>USE THIS 30% DISCOUNT COUPON CODE: MDCC123<strong>

Please close all tags properly, it should work as expected after that.

Best regards,
Rikard