Page 317 – Support | Kriesi.at – Premium WordPress Themes

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February 21, 2023 at 7:49 pm in reply to: I cannot reach my Website #1398810

Rikard
Keymaster

Hey bopartkunsttransporte,

I can’t see any problems on my end, logging in to your site works as expected. Did you manage to find a solution?

Best regards,
Rikard

February 21, 2023 at 1:55 pm in reply to: delete zoom effect in masonry gallery #1398772

Rikard
Keymaster

Hi,

Thanks for the update. On which page are you using the element in question?

Best regards,
Rikard

February 21, 2023 at 1:12 pm in reply to: Fehler “undefined array key” nach Umstellung auf PHP 8.0 #1398769

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 21, 2023 at 11:21 am in reply to: Fehler “undefined array key” nach Umstellung auf PHP 8.0 #1398754

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 20, 2023 at 7:52 pm in reply to: Error in footer.php? #1398680

Rikard
Keymaster

Hi,

Thanks for that. What happens if you activate the parent theme? If you should need further help, then please share FTP login details with us as well.

Best regards,
Rikard

February 20, 2023 at 6:29 pm in reply to: Error message and widgets not working #1398669

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 20, 2023 at 6:26 pm in reply to: Error in footer.php? #1398668

Rikard
Keymaster

Hi,

Thanks for that, but the details you posted are not working. Please check and verify.

Best regards,
Rikard

February 20, 2023 at 6:24 pm in reply to: custom header height #1398667

Rikard
Keymaster

Hey sitibus,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard

February 20, 2023 at 6:24 pm in reply to: Possibility to undo theme settings ? #1398666

Rikard
Keymaster

Hi,

Thanks for the update and feedback, we’ll take it into account for a future release of the theme. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 20, 2023 at 6:21 pm in reply to: Styling problems #1398665

Rikard
Keymaster

Hi,

Thanks for that. The htaccess details are working, but the WordPress ones are not. Please check and verify.

Best regards,
Rikard

February 20, 2023 at 6:19 pm in reply to: Fehler “undefined array key” nach Umstellung auf PHP 8.0 #1398663

Rikard
Keymaster

Hey albi84,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 20, 2023 at 6:18 pm in reply to: Styling of category filter in portfolio items #1398662

Rikard
Keymaster

Hey Martin,

Could you post a link to where we can see the actual elements please?

Best regards,
Rikard

February 20, 2023 at 6:17 pm in reply to: Styling of category filter in portfolio items #1398661

Rikard
Keymaster

Hey Martin,

Could you provide us with a screenshot highlighting your intentions please? Also please post a link to where we can see the actual element you are looking to style.

Best regards,
Rikard

February 20, 2023 at 6:15 pm in reply to: Recaptcha button not showing #1398660

Rikard
Keymaster

Hi,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your new problem. I’ll close this thread for now.

Best regards,
Rikard

February 20, 2023 at 6:10 pm in reply to: Links are underlined #1398658

Rikard
Keymaster

Hi,

Thanks for the update. Which are the links that are not working?

Best regards,
Rikard

February 20, 2023 at 6:07 pm in reply to: customizing sidebar #1398657

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 20, 2023 at 6:04 pm in reply to: Hello I have a problem with my LayerSlider for my homepage #1398654

Rikard
Keymaster

Hi,

Thanks for the update, let’s stick to one problem at a time. Where exactly are you seeing errors, and what are they saying?

Best regards,
Rikard

February 19, 2023 at 11:24 am in reply to: Install One Page Demo #1398518

Rikard
Keymaster

Hey Gagik,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 19, 2023 at 11:14 am in reply to: tiktok icon addition #1398517

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 19, 2023 at 11:13 am in reply to: php 8.0 killing my enfold theme – how do I fix this? #1398516

Rikard
Keymaster

Hi,

Thanks for the update. Enfold is fully compatible with PHP 8, and I can’t reproduce the warnings you are getting on our test sites. Could you copy the site to a staging server, and update the PHP version there first maybe? Please note that these are warnings, and should not affect any functionality on your site.

Best regards,
Rikard

February 19, 2023 at 11:09 am in reply to: Can’t download Demo Theme in WP – Timed out #1398514

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 18, 2023 at 12:46 pm in reply to: Demo import #1398430

Rikard
Keymaster

Hey Nathan,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 18, 2023 at 12:45 pm in reply to: How to raise a new ticket for Support? #1398428

Rikard
Keymaster

Hi Gerry,

Thanks for the update, what exactly did you purchase? Extended support for new theme licenses? If you bought new licenses, then please post the purchase codes in private.

Best regards,
Rikard

February 18, 2023 at 12:42 pm in reply to: php 8.0 killing my enfold theme – how do I fix this? #1398427

Rikard
Keymaster

Hey kpenner36,

Thanks for the login details. Where are you seeing those warnings?

Best regards,
Rikard

February 18, 2023 at 12:40 pm in reply to: CSS issues after updating theme #1398426

Rikard
Keymaster

Hi,

Thanks for the clarification. I do see the problem when logged in, but not when logged out. That would indicate a problem with caching, as there is nothing in the theme which would generate different styling depending on if you are logged in or not. Please try to clear all caches and deactivate your caching plugin first of all, you could also try to turn file compression on and off under Enfold->Performance. If that doesn’t help then your plugin support might be able to help out further.

Best regards,
Rikard

February 18, 2023 at 12:33 pm in reply to: Corrupt Files, Spacebar not working, and template files out of date #1398425

Rikard
Keymaster

Hi,

Please try using this plugin to update instead: https://envato.com/market-plugin/. If updating doesn’t help, then please try deactivating all plugins, so see what happens then.

The templates in your child theme are not added by us, since they are located in your child. Please refer to WooCommerce documentation on how to update them.

Best regards,
Rikard

February 18, 2023 at 12:27 pm in reply to: The submenu no longer works when it’s above a video #1398424
Rikard
Keymaster
Hey laboiteapixels12,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-video {
  z-index: 0;
}
```
Best regards,
Rikard
February 18, 2023 at 12:08 pm in reply to: UPdating Enfold Broke Site #1398423

Rikard
Keymaster

Hey Eleina,

Please post admin WordPress and FTP login details in private, and verify that you have backups of the site.

Best regards,
Rikard

February 18, 2023 at 12:07 pm in reply to: Error in footer.php? #1398422

Rikard
Keymaster

Hey Evelyn,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 18, 2023 at 12:05 pm in reply to: Change only mobile menu font size #1398421
Rikard
Keymaster
Hey enfold,

There’s nothing in that CSS which would effect images and container width. Did you try closing the media query properly?
```
@media only screen and (max-width:767px) {
#top #wrap_all .av-burger-overlay .av-burger-overlay-scroll #av-burger-menu-ul li a {
  font-size: 18px;
  text-transform: uppercase;
}
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 9,481 through 9,510 (of 93,569 total)

← 1 2 3 … 316 317 318 … 3,117 3,118 3,119 →