Hey dallis,

Thanks for reaching out to us. Do you know some sort of proof of your purchase? If so, then please share that with us in private.

Best regards,
Rikard

Hey airxpertsquin,

You can replace it with a non break space character for example:

& n b s p ;

Remove the spaces after adding it.

Best regards,
Rikard

Hey Ryan,

Thanks for the screenshot, we would need to inspect the element in order to tell you what it is though.

I’m being blocked from accessing your site:

Access Denied – GoDaddy Website Firewall

Best regards,
Rikard

Hey seomar,

Please add this shortcode:

[av_section min_height='100' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' scroll_down='aviaTBscroll_down' id='sign-up' color='main_color' custom_bg='' src='https://test.kriesi.at/product-signup/wp-content/uploads/sites/8/2015/10/park-place.png' attachment='133' attachment_size='full' attach='parallax' position='center center' repeat='stretch' video='' video_ratio='16:9' overlay_opacity='0.7' overlay_color='#6a9fd5' overlay_pattern='' overlay_custom_pattern='' av_uid='av-18ti74']
[av_three_fifth first min_height='av-equal-height-column' vertical_alignment='av-align-bottom' space='no_margin' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='left-to-right' av_uid='av-4fo8g']

[av_image src='https://test.kriesi.at/product-signup/wp-content/uploads/sites/8/2015/10/snacks1_blur.png' attachment='164' attachment_size='full' align='center' styling='no-styling' hover='' link='' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' av_uid='av-17jhsk'][/av_image]

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[av_image src='https://test.kriesi.at/product-signup/wp-content/uploads/sites/8/2015/10/logo_landing-page1.png' attachment='31' attachment_size='full' align='center' styling='no-styling' hover='' link='' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='top-to-bottom' av_uid='av-16ishw'][/av_image]

[av_heading tag='h2' padding='0' heading='By far the easiest and best way to <strong>launch a product or service</strong>' color='custom-color-heading' style='blockquote modern-quote modern-centered' custom_font='#ffffff' size='28' subheading_active='' subheading_size='15' custom_class='' av_uid='av-15ygv0'][/av_heading]

[av_hr class='custom' height='50' shadow='no-shadow' position='center' custom_border='av-border-fat' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='no' custom_icon_color='' icon='ue808' font='entypo-fontello' av_uid='av-156oxs']

[av_contact email='' title='' button='Sign up' on_send='' sent='Thanks for registering! Your Beta invitation will be sent to the email address you provided.' link='manually,http://' subject='' autorespond='' captcha='' hide_labels='aviaTBhide_labels' form_align='' color='av-custom-form-color av-light-form' av_uid='av-14umlo']
[av_contact_field label='E-Mail' type='text' options='' check='is_email' width='element_two_third' multi_select='' av_uid='av-148zl8'][/av_contact_field]
[/av_contact]

[/av_two_fifth]
[/av_section]

[av_layout_row border='' min_height='0' color='main_color' mobile='av-flex-cells' id='features' av_uid='av-13d01o']
[av_cell_two_fifth vertical_align='middle' padding='30px' padding_sync='true' background_color='' src='' attachment='' attachment_size='' background_attachment='scroll' background_position='top left' background_repeat='no-repeat' av_uid='av-12w2k0']

[av_one_full first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-dtdw']

[av_icon_box position='right_content' boxed='av-no-box' icon='ue806' font='entypo-fontello' title='Great Taste' link='' linktarget='' linkelement='' font_color='' custom_title='' custom_content='' color='' custom_bg='' custom_font='' custom_border='' av_uid='av-11rnjg']
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor.
[/av_icon_box]

[/av_one_full][av_one_full first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-114tpc']

[av_icon_box position='right_content' boxed='av-no-box' icon='ue891' font='entypo-fontello' title='Easy Recycling' link='' linktarget='' linkelement='' font_color='' custom_title='' custom_content='' color='' custom_bg='' custom_font='' custom_border='' av_uid='av-10hsgk']
Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.
[/av_icon_box]

[/av_one_full][av_one_full first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-zv5vk']

[av_icon_box position='right_content' boxed='av-no-box' icon='ue8cf' font='entypo-fontello' title='Easy Payment' link='' linktarget='' linkelement='' font_color='' custom_title='' custom_content='' color='' custom_bg='' custom_font='' custom_border='' av_uid='av-zkr6o']
Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justordiet a, venenatis vitae, justo.
[/av_icon_box]

[/av_one_full][/av_cell_two_fifth][av_cell_one_fifth vertical_align='bottom' padding='40px,0px,0px,0px' background_color='' src='' attachment='' attachment_size='' background_attachment='scroll' background_position='top left' background_repeat='no-repeat' av_uid='av-z4bfw']

[av_image src='https://test.kriesi.at/product-signup/wp-content/uploads/sites/8/2015/10/snacks_single_blue.png' attachment='159' attachment_size='full' align='center' styling='' hover='' link='' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='pop-up' av_uid='av-y947s'][/av_image]

[/av_cell_one_fifth][av_cell_two_fifth vertical_align='middle' padding='30px' padding_sync='true' background_color='' src='' attachment='' attachment_size='' background_attachment='scroll' background_position='top left' background_repeat='no-repeat' av_uid='av-xucqg']

[av_one_full first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-x1d50']

[av_icon_box position='left_content' boxed='av-no-box' icon='ue8d3' font='entypo-fontello' title='Multiple Flavors' link='' linktarget='' linkelement='' font_color='' custom_title='' custom_content='' color='' custom_bg='' custom_font='' custom_border='' av_uid='av-389ys']
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor.
[/av_icon_box]

[/av_one_full][av_one_full first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-w02us']

[av_icon_box position='left_content' boxed='av-no-box' icon='ue8cd' font='entypo-fontello' title='Mostly Water' link='' linktarget='' linkelement='' font_color='' custom_title='' custom_content='' color='' custom_bg='' custom_font='' custom_border='' av_uid='av-vfo20']
Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.
[/av_icon_box]

[/av_one_full][av_one_full first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-33ew0']

[av_icon_box position='left_content' boxed='av-no-box' icon='ue80a' font='entypo-fontello' title='Helps your body' link='' linktarget='' linkelement='' font_color='' custom_title='' custom_content='' color='' custom_bg='' custom_font='' custom_border='' av_uid='av-u7pyg']
Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justordiet a, venenatis vitae, justo.
[/av_icon_box]

[/av_one_full][/av_cell_two_fifth]
[/av_layout_row]

[av_section min_height='' min_height_px='500px' padding='huge' shadow='no-border-styling' bottom_border='border-extra-arrow-down' id='customers' color='alternate_color' custom_bg='' src='' attachment='' attachment_size='' attach='scroll' position='center right' repeat='stretch' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_uid='av-tla8o']
[av_heading tag='h2' padding='0' heading='What our customers say' color='' style='blockquote modern-quote modern-centered' custom_font='' size='35' subheading_active='' subheading_size='15' custom_class='' av_uid='av-t0buc'][/av_heading]

[av_hr class='custom' height='50' shadow='no-shadow' position='center' custom_border='av-border-fat' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='no' custom_icon_color='' icon='ue808' font='entypo-fontello' av_uid='av-sfwqg']

[av_testimonials style='slider_large' columns='2' interval='10' font_color='' custom_title='' custom_content='' av_uid='av-rsfr0']
[av_testimonial_single src='168' name='Maci Mulsta' subtitle='CEO' link='#' linktext='Supra Media' av_uid='av-r15yk']
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.
[/av_testimonial_single]
[av_testimonial_single src='169' name='Sandra Funk' subtitle='Designer' link='#' linktext='Acomp' av_uid='av-qfnnk']
Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt.
[/av_testimonial_single]
[/av_testimonials]
[/av_section]

[av_section min_height='' min_height_px='500px' padding='huge' shadow='no-border-styling' bottom_border='no-border-styling' id='pricing' color='main_color' custom_bg='' src='https://test.kriesi.at/product-signup/wp-content/uploads/sites/8/2015/10/park-place.png' attachment='133' attachment_size='full' attach='parallax' position='center center' repeat='stretch' video='' video_ratio='16:9' overlay_enable='aviaTBoverlay_enable' overlay_opacity='0.5' overlay_color='#576270' overlay_pattern='' overlay_custom_pattern='' av_uid='av-q65iw']
[av_heading tag='h2' padding='0' heading='Fair pricing. No hidden costs. Cancel anytime' color='custom-color-heading' style='blockquote modern-quote modern-centered' custom_font='#ffffff' size='35' subheading_active='' subheading_size='15' custom_class='' av_uid='av-pcuw8'][/av_heading]

[av_hr class='custom' height='50' shadow='no-shadow' position='center' custom_border='av-border-fat' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='no' custom_icon_color='' icon='ue808' font='entypo-fontello' av_uid='av-oympc']

[av_one_fifth first min_height='av-equal-height-column' vertical_alignment='av-align-middle' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-obrv4']

[/av_one_fifth][av_three_fifth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' av_uid='av-2cpjo']

[av_table purpose='pricing' pricing_table_design='avia_pricing_minimal' pricing_hidden_cells='' caption='' responsive_styling='avia_responsive_table' av_uid='av-mouvk']
[av_row row_style='avia-heading-row' av_uid='av-m5ru8'][av_cell col_style='' av_uid='av-loqho']Basic Package[/av_cell][av_cell col_style='' av_uid='av-l0c68']Full Package[/av_cell][/av_row]
[av_row row_style='avia-pricing-row' av_uid='av-kkevc'][av_cell col_style='' av_uid='av-jqg38']12$<small>per month</small>[/av_cell][av_cell col_style='' av_uid='av-j6cv4']24$<small>per month</small>[/av_cell][/av_row]
[av_row row_style='' av_uid='av-iz3oc'][av_cell col_style='' av_uid='av-ibojk']1 shipment each week[/av_cell][av_cell col_style='' av_uid='av-hgbzs']2 shipments each week[/av_cell][/av_row]
[av_row row_style='' av_uid='av-h6ogo'][av_cell col_style='' av_uid='av-gahwc']1 drink included[/av_cell][av_cell col_style='' av_uid='av-fw1ao']5 drinks included[/av_cell][/av_row]
[av_row row_style='' av_uid='av-f6qc8'][av_cell col_style='' av_uid='av-eksak']no support[/av_cell][av_cell col_style='' av_uid='av-e2b8w']free support[/av_cell][/av_row]
[av_row row_style='avia-button-row' av_uid='av-dmi9k'][av_cell col_style='' av_uid='av-1at48'][av_button label='Subscribe now' link='manually,#sign-up' link_target='' size='medium' position='center' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-c7jrw']

[/av_cell][av_cell col_style='' av_uid='av-bo6h4'][av_button label='Subscribe now' link='manually,#sign-up' link_target='' size='medium' position='center' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-ashw0']

[/av_cell][/av_row]
[/av_table]

[/av_three_fifth][av_one_fifth min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-aifuo']

[/av_one_fifth]
[/av_section]

[av_section min_height='' min_height_px='500px' padding='huge' shadow='no-border-styling' bottom_border='border-extra-arrow-down' id='faq' color='main_color' custom_bg='' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_uid='av-a0pi4']

[av_heading tag='h2' padding='0' heading='Frequently asked questions' color='' style='blockquote modern-quote modern-centered' custom_font='' size='35' subheading_active='' subheading_size='15' custom_class='' av_uid='av-93ogk'][/av_heading]

[av_hr class='custom' height='50' shadow='no-shadow' position='center' custom_border='av-border-fat' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='no' custom_icon_color='' icon='ue808' font='entypo-fontello' av_uid='av-uiuo']

[av_one_half first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-7y28g']

[av_heading tag='h3' padding='10' heading='How does the beta trial work?' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='' subheading_size='15' custom_class='' av_uid='av-7pdck'][/av_heading]

[av_textblock size='14' font_color='' color='' av_uid='av-6r5mw']
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis <a href="#">dis parturient</a> montes, nascetur ridiculus mus.
[/av_textblock]

[/av_one_half][av_one_half min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-63yu4']

[av_heading tag='h3' padding='10' heading='Can I change plans later?' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='' subheading_size='15' custom_class='' av_uid='av-5in0g'][/av_heading]

[av_textblock size='14' font_color='' color='' av_uid='av-4z0as']
Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis <strong>pretium</strong>. Integer tincidunt.
[/av_textblock]

[/av_one_half][av_one_half first min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-4rfro']

[av_heading tag='h3' padding='10' heading='How do you handle delivery?' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='' subheading_size='15' custom_class='' av_uid='av-40ln4'][/av_heading]

[av_textblock size='14' font_color='' color='' av_uid='av-39ptg']
Cras dapibus. Vivamus elementum semper nisi. Aenean vulputate eleifend tellus. Aenean leo ligula, porttitor eu, consequat vitae, eleifend ac, enim. <strong>Aliquam lorem</strong> ante, dapibus in, viverra quis, feugiat a, tellus.
[/av_textblock]

[/av_one_half][av_one_half min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='pop-up' av_uid='av-2hpn0']

[av_heading tag='h3' padding='10' heading='Which payment options do I have?' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='' subheading_size='15' custom_class='' av_uid='av-87zw'][/av_heading]

[av_textblock size='14' font_color='' color='' av_uid='av-1lf50']
Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt.
[/av_textblock]

[/av_one_half][/av_section][av_button_big label='Sign Up Now' description_pos='below' link='manually,#sign-up' link_target='' icon_select='yes-left-icon' icon_hover='aviaTBicon_hover' icon='ue805' font='entypo-fontello' custom_font='#ffffff' color='custom' custom_bg='#576270' color_hover='custom' custom_bg_hover='#f4ca86' av_uid='av-sri4']
And get access to our early beta!
[/av_button_big]

Note that you will have to enable debug mode first: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

Hey helmutkremers,

I’m not sure I understand the problem you are having, could you post a screenshot highlighting it please?

Best regards,
Rikard

Hi,

Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi Ottmar,

Did you check which language you have selected under Settings->General in the WordPress menu? If should be able to select formal German there.

Best regards,
Rikard

Hey Alex,

Thanks for reaching out, and for the offer. We are not interested at the moment though.

Best regards,
Rikard

Hey carmen,

I don’t understand your question, could you try to explain your intentions a bit further please?

Best regards,
Rikard

Hi,

Thanks for the update. I can see the problem on the page in private, I can’t reproduce the problem on a test installation though. Please copy the site to a staging site, so that we can check the problem further there.

Best regards,
Rikard

Hey arturydzewski,

We can only help you with registering on our support forum, we don’t have any access to the Themeforest platform unfortunately. If you already own a license of the theme, then you can use those theme files to update the theme, but you would have to do it manually. If you don’t want to update manually, then you might want to consider buying an additional license.

Best regards,
Rikard

Hey pimroll,

Did you click into each slide to check if the Advanced->Overlay->Enable Overlay? option is not checked?

Best regards,
Rikard

Hey Nick,

Thanks for reaching out to us. The PHP version you are using is old, and not supported by either WordPress or Enfold. You might be able to run the latest version of the theme on that PHP version, but it’s likely that you will run into problems.

Best regards,
Rikard

Hi,

Thanks for that. I activated the parent theme, then the child again after that. The warnings seems to have disappeared after that, could you verify that on your end as well please?

Best regards,
Rikard

Hey powell1,

This is not a general problem with the theme version you are running. Did you try deactivating all plugins to see if that makes any difference? Also please try removing any custom code you might have added.

Best regards,
Rikard