Page 2904 – Support | Kriesi.at – Premium WordPress Themes

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August 25, 2015 at 1:36 pm in reply to: Theme update and theme problems #492913

Rikard
Keymaster

Hey Wilfried,

Glad we could help :-)

Best regards,
Rikard

August 25, 2015 at 1:32 pm in reply to: Social Icons #492910

Rikard
Keymaster

Hey,

Instructions on how to find your purchase code:

You can then register here: https://kriesi.at/support/register/

Please post the picture here as well, you can upload to for instance imgur.com or a public dropbox folder and then link to it here. Please make sure you are using the latest version of the theme, 3.3.2.

Best regards,
Rikard

August 25, 2015 at 1:26 pm in reply to: Accordion not working on Ajax Portfolio #492900

Rikard
Keymaster

Hi,

You should consider using a child theme since if you edit the parent theme you will lose your edits on updates each time. Setting up a child theme is easy: http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/

Regards,
Rikard

August 25, 2015 at 1:22 pm in reply to: Galleries Problems #492899

Rikard
Keymaster

Hey LucasZero,

I’m not sure what you mean, what kind of filters do you want? Please try to explain a bit further.

Thanks,
Rikard

August 25, 2015 at 1:20 pm in reply to: Remove spacing on Header Extra Area #492895

Rikard
Keymaster

Hey LoremIpsum,

Could you provide us with a link to the site in question so that we can take a closer look please?

Regards,
Rikard

August 25, 2015 at 10:59 am in reply to: Enfold 3.3.2, menu dragging no longer working #492781

Rikard
Keymaster

Hi vomelawebsite,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 25, 2015 at 10:57 am in reply to: After upgrade links to CSS and uploads broken #492778

Rikard
Keymaster

Hi knoche9343,

Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Thanks,
Rikard

August 25, 2015 at 10:52 am in reply to: Iconfont Manager Error when trying to upload Fontello zips #492777

Rikard
Keymaster

Hey Shane,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 25, 2015 at 10:52 am in reply to: blog preview pics stop showing #492775

Rikard
Keymaster

Hi,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply. Also, do we have permission to deactivate plugins for testing purposes?

Thanks,
Rikard

August 25, 2015 at 10:48 am in reply to: Special Heading element adding border #492771

Rikard
Keymaster

Hey sbentley_1,

Could you provide us with a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

August 25, 2015 at 10:47 am in reply to: Add Ajax Search to Vertical Menu #492768

Rikard
Keymaster

Hi,

Glad we could help :-)

Regards,
Rikard

August 25, 2015 at 10:46 am in reply to: Home page throwing up an error #492767

Rikard
Keymaster

Hi user877,

Where are you seeing this error?

Regards,
Rikard

August 25, 2015 at 10:42 am in reply to: Custom masonry grid or separate images? #492763

Rikard
Keymaster

Hey edupuntoes,

It will be very difficult for us to help you out if we can’t see the page/backend in question, could you upload it somewhere so that we can have a look please?

Best regards,
Rikard

August 25, 2015 at 10:40 am in reply to: Color Section is Taking Over Content Below It #492762

Rikard
Keymaster

Hi,

Great, I tried logging in as well and that is working too. I’m not sure I understand what you are trying to do with the signup form though, could you send us a screenshot highlighting your intentions please?

Thanks,
Rikard

August 25, 2015 at 10:34 am in reply to: Increase page load and reducing requests #492760

Rikard
Keymaster

Hi codecreative,

Are you using any caching or minify plugins? If not you can try 1 or more of these:

GZip Ninja Speed Compression:
https://wordpress.org/plugins/gzip-ninja-speed-compression/
WP Smush:
https://wordpress.org/plugins/wp-smushit/
W3 Total cache:
https://wordpress.org/plugins/w3-total-cache/
BWP Minify:
https://wordpress.org/plugins/bwp-minify/

Thanks,
Rikard

August 25, 2015 at 10:32 am in reply to: Image inside TAB #492757

Rikard
Keymaster

Hi gzelasco,

You should be able to do that by adding media to the tab while editing its content. Please try to be a bit more specific if I’ve misunderstood you.

Best regards,
Rikard

August 25, 2015 at 10:29 am in reply to: Text Overlapping Issue #492755

Rikard
Keymaster

Hey raisonbrands,

I can see the same problem in Firefox, could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Regards,
Rikard

August 25, 2015 at 10:22 am in reply to: Logo resize issue #492747

Rikard
Keymaster

Hey,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 25, 2015 at 10:20 am in reply to: WooCommerce Shopping Cart Not Working #492746

Rikard
Keymaster

Hi,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply. Make sure you are running the latest version of the theme, 3.3.2, and disable all plugins except WooCommerce for testing purposes.

Regards,
Rikard

August 25, 2015 at 10:18 am in reply to: How to insert different background images to mega menu? #492745

Rikard
Keymaster

Hi,

I can’t see any private content in any of your replies, could you try posting again please?

Best regards,
Rikard

August 25, 2015 at 10:16 am in reply to: Icons not showing up properly. #492744

Rikard
Keymaster

Hey dabomb,

Please try the following: http://kriesi.at/documentation/enfold/enable-cors/

Best regards,
Rikard

August 25, 2015 at 10:12 am in reply to: AJAX preview image in portfolio #492734

Rikard
Keymaster

Hey pmfonseca,

Thanks for sharing your solution, much appreciated :-)

Thanks,
Rikard

August 25, 2015 at 10:10 am in reply to: Avia Editor showing double titles in selection tabs #492732

Rikard
Keymaster

Hey Robert,

Glad you got that fixed as well :-)

Best regards,
Rikard

August 25, 2015 at 10:09 am in reply to: ALL images missing #492731

Rikard
Keymaster

Hey Robert,

Glad you got it fixed :-)

Thanks,
Rikard

August 25, 2015 at 10:04 am in reply to: search results for specific searches show strange formatting #492729

Rikard
Keymaster

Hey w3developing,

Not sure what’s happening there, did you try to disable plugins to see if one of them is causing a conflict?

Thanks,
Rikard

August 25, 2015 at 10:01 am in reply to: Form checkboxes not aligned vertically when viewed on mobile. #492728

Rikard
Keymaster

Hi,

What browser/device are you using when getting that result? It looks fine on iphone4/chrome.

Regards,
Rikard

August 25, 2015 at 9:58 am in reply to: Mailform not sending #492723

Rikard
Keymaster

Hi,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Regards,
Rikard

August 25, 2015 at 8:59 am in reply to: Text block not using 100% of the 1/1 Layout Element #492682

Rikard
Keymaster

Hi,

Looking a the link you sent in your first post it looks like you got it fixed, correct?

Thanks,
Rikard

August 25, 2015 at 8:54 am in reply to: Woocommerce "Can’t add to cart from a group product anymore"… #492681

Rikard
Keymaster

Hi MartinP30,

According to the last poster on the link you sent if was fixed with the last update, could you try updating please?

AHA! This appears to be have fixed in the update that came out today! Woot woot!

Best regards,
Rikard

August 25, 2015 at 8:50 am in reply to: Losing Responsiveness & Styling Halfway Down the Page #492679
Rikard
Keymaster
Hi,

It happens because of the dynamics of the builder and it usually just happens to a single page or post here and there, so it’s not a site wide problem. Please try the following to fix the footer as well:
```
@media only screen and (max-width: 767px) {
#footer .av_one_third {
    width: 100% !important;
}
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 87,091 through 87,120 (of 93,510 total)

← 1 2 3 … 2,903 2,904 2,905 … 3,115 3,116 3,117 →