Page 2880 – Support | Kriesi.at – Premium WordPress Themes

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September 7, 2015 at 9:21 am in reply to: menu bar #499120

Rikard
Keymaster

Hi,

It’s still not working, we just copy/paste the details you post. I think it would be a good idea to create a new user and verify that you can log in with the details yourself, then post the details here.

Best regards,
Rikard

September 7, 2015 at 9:16 am in reply to: Sidebar size #499118

Rikard
Keymaster

Hey Welmoed,

Did you try to adjust the width under Enfold–>General Layout–>Dimensions?

Thanks,
Rikard

September 7, 2015 at 9:04 am in reply to: THEME NOT WORKING #499112

Rikard
Keymaster

Hi,

Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/. If you want to remove the theme completely your will have to do that via FTP if you can’t access the backend.

Regards,
Rikard

September 7, 2015 at 9:02 am in reply to: Update Issues #499109

Rikard
Keymaster

Hi webblove,

You are the first customer reporting this so I’m sure it has something to do with your installation. Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Cheers!
Rikard

September 7, 2015 at 8:58 am in reply to: Mobile layout problem #499107

Rikard
Keymaster

Hi,

It all looks good but the CSS is not applying, could you try disabling/clearing your caching plugins to see if that helps?

Regards,
Rikard

September 7, 2015 at 8:49 am in reply to: help need map in background #499106

Rikard
Keymaster

Hi,

Could you provide us with a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

September 7, 2015 at 8:43 am in reply to: Avia hover effect bug #499103

Rikard
Keymaster

Hey,

Great, glad we could help :-)

Regards,
Rikard

September 7, 2015 at 8:41 am in reply to: Real estate properties search functionality #499101

Rikard
Keymaster

Hey amrman0,

I haven’t tried any myself but I’m pretty sure there are some good plugins out there: https://wordpress.org/plugins/tags/real-estate

Thanks,
Rikard

September 7, 2015 at 8:38 am in reply to: size featured image #499100

Rikard
Keymaster

Hey JolandaMoose,

Could you provide us with a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

September 7, 2015 at 8:37 am in reply to: Menu overlapping the logo on smaller screens and ipads #499098
Rikard
Keymaster
Hi,

Please try the following instead:
```
@media only screen and (max-width: 1160px) {
nav.main_menu {display:none !important;}
#advanced_menu_toggle, #advanced_menu_hide {display:block !important; }
}
```
Best regards,
Rikard
September 7, 2015 at 8:34 am in reply to: Issues with Theme #499096
Rikard
Keymaster
Hey webblove,

Please make sure that you have checked where to display the menu under Appearance–>Menus, for instance Enfold Main Menu. If you should still be having problem the send us an admin login and we’ll have a closer look.

Regards,
Rikard
- This reply was modified 10 years, 3 months ago by Rikard.
September 7, 2015 at 8:25 am in reply to: Problem enabling mobile menu for "smartphones and tablets" #499093

Rikard
Keymaster

Hi,

Great, glad you found the problem :-)

Thanks,
Rikard

September 7, 2015 at 8:24 am in reply to: Change Buttons on HP Slider #499092

Rikard
Keymaster

Hi,

I can see all the individual slide options fine on my end, did you manage to find them?

Thanks,
Rikard

September 7, 2015 at 8:19 am in reply to: Add drop down menu #499088

Rikard
Keymaster

Hi @Cwiedler

Did you have a look at @begrafiks suggestion and did you have any luck with it?

Regards,
Rikard

September 7, 2015 at 8:17 am in reply to: Remove image fade-in and resize of gallery thumbnails #499087

Rikard
Keymaster

Hi,

Ok, please let us know if you should need any more help on the topic.

Thanks,
Rikard

September 7, 2015 at 8:16 am in reply to: Video Autoplay #499086

Rikard
Keymaster

Hi Courtney,

I got the same results on both Safari and Chrome on my end, no autoplay on the frontpage.

Thanks,
Rikard

September 7, 2015 at 8:14 am in reply to: Disable Image Fade in generally #499085

Rikard
Keymaster

Hi,

Great, glad we could help :-)

Regards,
Rikard

September 7, 2015 at 8:10 am in reply to: page not saving properly #499083

Rikard
Keymaster

Hi,

Could you link to the new page please? I couldn’t see the issue on the pages you previously linked to.

Regards,
Rikard

September 7, 2015 at 8:01 am in reply to: Product Slider #499082

Rikard
Keymaster

Hey boscotwcheung,

Could you provide us with a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

September 7, 2015 at 8:00 am in reply to: Reduce spaces around text box #499080

Rikard
Keymaster

Hi Dominique,

Your site seems to be down? I checked with http://www.downforeveryoneorjustme.com/

Regards,
Rikard

September 7, 2015 at 7:58 am in reply to: Header functions #499079

Rikard
Keymaster

Hi,

You’ve set a password on the page you linked, could you post it in the Private Content section of your reply please?

Best regards,
Rikard

September 7, 2015 at 7:55 am in reply to: Instructions for update #499076

Rikard
Keymaster

Hi webblove,

If you have placed your customisations in one of the core files in a parent theme then they will be lost on an update, if you have them in a child theme or in Quick CSS they will be safe but it’s always a good idea to back your changes up anyway. http://kriesi.at/archives/the-complete-guide-to-updating-enfold

Best regards,
Rikard

September 7, 2015 at 7:53 am in reply to: Problem with SSL certificate #499074

Rikard
Keymaster

Hi,

I would try contacting your host about the problem, they are most likely better equipped to solve your problem.

Regards,
Rikard

September 7, 2015 at 7:51 am in reply to: Modify Meta widget and add this widget in secondary menu #499072

Rikard
Keymaster

Hi,

Glad you got it fixed and thanks for sharing your solution.

Best regards,
Rikard

September 7, 2015 at 7:50 am in reply to: Connexion icon with others social icons #499069

Rikard
Keymaster

Hey,

Great, glad you got it fixed :-)

Regards,
Rikard

September 7, 2015 at 7:47 am in reply to: Width of blog page #499065

Rikard
Keymaster

Hi,

Great, glad we could help :-)

Cheers!
Rikard

September 7, 2015 at 7:45 am in reply to: "attachment-entry-with-sidebar" #499064

Rikard
Keymaster

Hi Daiquiriism,

Looks like we have to be logged in to view the pages you linked, could you provide us details please?

Regards,
Rikard

September 7, 2015 at 7:42 am in reply to: How to lower the logo some Px? #499062

Rikard
Keymaster

Hi,

Glad we could help :-)

Best regards,
Rikard

September 7, 2015 at 7:42 am in reply to: Hide background on mobile display not working #499061

Rikard
Keymaster

Hey entrepreneur41,

I can’t see anything on that page except text reading “Your message has been sent. We’ll be back in touch soon!”, what am I supposed to see?

Regards,
Rikard

September 7, 2015 at 7:39 am in reply to: Javascript Not Working At All #499060
Rikard
Keymaster
Hi,

I’m getting this error message: accounts/modules/livehelp/include/status.php Failed to load resource: the server responded with a status of 404 (Not Found)

Images are not found on some places on both back- and front-end, do we have permission to disable plugins for testing?

Regards,
Rikard
- This reply was modified 10 years, 3 months ago by Rikard.
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Posts

Viewing 30 posts - 86,371 through 86,400 (of 93,192 total)

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