Page 2649 – Support | Kriesi.at – Premium WordPress Themes

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April 16, 2016 at 10:45 am in reply to: Enfold update problem- How to don't lose customisations! #615411

Rikard
Keymaster

Hi,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Regards,
Rikard

April 16, 2016 at 10:42 am in reply to: Header layout and logo displayed wrongly #615410
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold–>General Styling to activate the mobile menu at an earlier point:
```
@media only screen and (max-width: 1275px) {
nav.main_menu {display:none !important;}
#advanced_menu_toggle, #advanced_menu_hide {display:block !important;}
}
```
Best regards,
Rikard
April 16, 2016 at 10:22 am in reply to: W3TC breaks site (WP 4.5 ENFOLD 3.5.2) #615403

Rikard
Keymaster

Hi,

So I take it you got the problem fixed? If not then please post admin login details in private and we’ll have a closer look.

Thanks,
Rikard

April 16, 2016 at 10:21 am in reply to: Nach Update auf WP 4.5 und Enfold 3.5.2 Avia Layout Architekt ohne Funktion #615401

Rikard
Keymaster

Hallo art-label,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. I’ve tagged our german speaking moderator for the topic if you want to keep communicating in german.

Grüss,
Rikard

April 16, 2016 at 10:20 am in reply to: Remove Blog Category from Main Page #615400
Rikard
Keymaster
Hi Matthew,

Please try the following in Quick CSS under Enfold–>General Styling to hide the categories:
```
span.blog-categories {
display:none !important;
}
```
Thanks,
Rikard
April 16, 2016 at 10:16 am in reply to: Issue with Tabs #615399

Rikard
Keymaster

Hey Sumeru,

I checked your tabs and they are loading fine on my end using Chrome, could you clear you browser cache and/or test on a different machine to make sure you are not getting cached results please?

Regards,
Rikard

April 16, 2016 at 10:13 am in reply to: Problems with WooCommerce #615396

Rikard
Keymaster

Hi kacharava,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

April 16, 2016 at 10:12 am in reply to: how to use shortcode Insert slide（easy slide and full-screen-slide）？ #615394

Rikard
Keymaster

Hi,

I’m not sure I understand what you are trying to achieve, but maybe it would be a better idea to use the element from the layout builder instead?

Best regards,
Rikard

April 16, 2016 at 10:10 am in reply to: Delete login option (only pay as a guest) #615393

Rikard
Keymaster

Hi ohaverkate,

I’m not sure I understand what you mean by that, could you try to explain a bit further and/or post a screenshot highlighting what you would like to change please?

Regards,
Rikard

April 16, 2016 at 10:04 am in reply to: "Cannot send session cookie – headers already sent" with WP_cron.php via CRON #615391

Rikard
Keymaster

Hi,

Where are you seeing the error messages? I couldn’t see any on either the front- or back-end?

Best regards,
Rikard

April 16, 2016 at 9:57 am in reply to: WHY ARE YOU GUYS IGNORING OUR TICKET? #615388

Rikard
Keymaster

Hi @douwj2,

We are not ignoring anyone but you cannot expect special treatment, all our customers are equally important to us. Like I wrote in your other thread I would try to follow @Pixelbits suggestion as that seems like the best solution if your problem is urgent.

Regards,
Rikard

April 16, 2016 at 9:54 am in reply to: VERY URGENT : : Js Error when using variation on products #615386

Rikard
Keymaster

Hi,

Thanks for the feedback @Pixelbits, much appreciated. If this is very urgent to you @douwj2, I think following the suggestion above would be a good idea.

Best regards,
Rikard

April 16, 2016 at 9:51 am in reply to: color section backgroung #615384

Rikard
Keymaster

Hi,

When selecting the image from the WordPress gallery, you get an option to the right of the screen to select what size you want to use. Have you verified that the size is correct there? If that doesn’t work out for you then pleas post admin login details in private so that we can have a closer look.

Best regards,
Rikard

April 16, 2016 at 9:47 am in reply to: can't trigger auto update #615383

Rikard
Keymaster

Hi sky19er,

Please try the following plugin to clear WordPress transients: https://wordpress.org/plugins/artiss-transient-cleaner/

Regards,
Rikard

April 16, 2016 at 9:43 am in reply to: internal server error 500 #615381

Rikard
Keymaster

Hi dskadmin,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. It would be great if you have a step by step on how to reproduce the error. I would suggest you contact your hosting provider as well as they are in a better position to tell you what is going wrong on their servers.

Regards,
Rikard

April 16, 2016 at 9:41 am in reply to: category icon in woocommerce menu #615380

Rikard
Keymaster

Hi czar,

You could try adding a widget area to your header: http://kriesi.at/documentation/enfold/adding-a-widget-area-to-the-header/

Thanks,
Rikard

April 16, 2016 at 9:40 am in reply to: Can't upload any picture in the Media #615379

Rikard
Keymaster

Hi @twitzel,

Thanks for the feedback and glad you got it fixed! Could the rest of the users having this problem try the same thing to see if it helps them as well?

Best regards,
Rikard

April 16, 2016 at 8:14 am in reply to: Testimonial not working #615356
Rikard
Keymaster
Hi,

Could you try adding the following to your functions.php file to see it that helps please?
```
function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');
```
Regards,
Rikard
April 16, 2016 at 8:10 am in reply to: Shopping cart Icon (WooCommerce Plugin) in header displays as Chinese character #615355

Rikard
Keymaster

Hi naomi11,

Please try following this to see if you have any luck with it: http://kriesi.at/documentation/enfold/enable-cors/

Thanks,
Rikard

April 16, 2016 at 8:08 am in reply to: Want to create a background with overlay text set to specific locations #615353

Rikard
Keymaster

Hi soulmatesanimalsociety,

Could you provide us with a link to the site in question so that we can take a closer look please?

Regards,
Rikard

April 16, 2016 at 8:04 am in reply to: Advanced Layer Slider margins #615350
Rikard
Keymaster
Hi maggie8741,

Please try the following in Quick CSS under Enfold–>General Styling:
```
#layer_slider_1 {
height: 673px !important;
}

#layer_slider_1 .ls-bg {
margin-top: 0px !important;
}
```
Thanks,
Rikard
April 16, 2016 at 7:58 am in reply to: Instant 502 error that occurs randomly on WPENGINE #615347

Rikard
Keymaster

Hi,

Overwriting your theme files as Andy suggested here should fix problems like that, could you try that out please?

Best regards,
Rikard

April 16, 2016 at 7:52 am in reply to: Video Background: Error loading this resource #615346

Rikard
Keymaster

Hi,

Everything seems to be loading fine on your front page on my end, the video is lagging a bit though but that’s normal for self-hosted videos. Could you try clearing your browser cache and/or test on a different machine to make sure you are not getting cached results please? Also, clear the cache from your caching plugin and disable it while testing.

Regards,
Rikard

April 16, 2016 at 7:48 am in reply to: Masonry Grid Portfolio not working #615345

Rikard
Keymaster

Hi,

Everything is showing up fine on my end using Chrome, could you try a different browser and/or machine to make sure that you are not getting cached results please?

Best regards,
Rikard

April 16, 2016 at 7:44 am in reply to: Post Title In Header with background image #615343

Rikard
Keymaster

Hi,

I totally agree with you and I think that will be something that the WordPress community will have to deal with sooner rather than later. When it comes to our product I think the number one selling point is the builder, but like you say, it does introduce some not very nice problems once you would like to change themes. If you want your posts to be compatible with other theme, I would recommend you use the default editor.

Regards,
Rikard

April 16, 2016 at 7:39 am in reply to: Woocommerce product slide #615342

Rikard
Keymaster

Hi moreleads,

Could you provide us with a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

April 16, 2016 at 7:37 am in reply to: Sidebar below content on mobile #615341

Rikard
Keymaster

Hi DJQuad,

I think that should be possible, could you post a link to your site so that we can have a closer look please?

Thanks,
Rikard

April 16, 2016 at 7:36 am in reply to: Alternate content #615340
Rikard
Keymaster
Hi andyux,

You could turn on custom CSS fields for all builder elements and assign your own classes to them: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

Quick CSS:
```
.blue {
color:blue !important;
}

.green {
color:green !important;
}
```
Thanks,
Rikard
April 16, 2016 at 7:33 am in reply to: email form doesn't work #615339

Rikard
Keymaster

Hi,

Great, glad you got it working :-)

Regards,
Rikard

April 16, 2016 at 7:27 am in reply to: Additional social icons to both Social Media Profile widget and theme option #615338

Rikard
Keymaster

Hi Pcarran83,

Please try following this tutorial: http://kriesi.at/documentation/enfold/custom-social-icons/

Regards,
Rikard
Author

Posts

Viewing 30 posts - 79,441 through 79,470 (of 93,556 total)

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