Page 24 – Support | Kriesi.at – Premium WordPress Themes

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June 11, 2025 at 7:43 pm in reply to: One page restaurant demo: Transparent logo is the wrong size, main logo is the K #1485344

Rikard
Keymaster

Hi,

We cannot reproduce this problem on our test installations, if you need further help then please post login details in private.

Best regards,
Rikard

June 11, 2025 at 7:42 pm in reply to: Token #1485343

Rikard
Keymaster

Hey ringonet,

Please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

June 11, 2025 at 7:41 pm in reply to: Pages not loading on mobile in Safari #1485342

Rikard
Keymaster

Hey Sebastian,

There’s nothing in the theme which would conditionally load and not load certain pages in different browsers. Please try deactivating all cache to see what happens then.

Best regards,
Rikard

June 11, 2025 at 7:39 pm in reply to: Style customization #1485341

Rikard
Keymaster

Hi,

Thanks for the update. I can only see a password in the login details, no username. Please check the login details before you post them.

Best regards,
Rikard

June 11, 2025 at 7:37 pm in reply to: Background Video not loading #1485340

Rikard
Keymaster

Hi,

Likely because it’s using special characters like ?

Best regards,
Rikard

June 11, 2025 at 7:36 pm in reply to: Google Tag Manager installieren #1485339

Rikard
Keymaster

Hi,

ava_after_body_opening_tag is the hook being used in the code that you are using.

Best regards,
Rikard

June 11, 2025 at 10:09 am in reply to: CPU saturated by Enfold – need to ugrade my server #1485322

Rikard
Keymaster

Hi,

Thanks for the update. Do you mean that your site was slow? I’m not sure I understand with it being low. You could try using a plugin like this to check what is consuming the most resources on your site: https://wordpress.org/plugins/query-monitor/

Best regards,
Rikard

June 11, 2025 at 9:48 am in reply to: Background Video not loading #1485317

Rikard
Keymaster

Hi,

The link in private in your menu is likely causing problems, you could try using a URL shortener instead of the full URL.

Best regards,
Rikard

June 11, 2025 at 9:43 am in reply to: Issue Uploading Images – JavaScript Void #1485315

Rikard
Keymaster

Hi,

There is no problem with uploading images to Enfold, since it’s default WordPress functionality. If the plugin in question is handling images in a different way, then it’s up to them to include that in their code.

Best regards,
Rikard

June 11, 2025 at 9:41 am in reply to: Demo is not uploading #1485314
Rikard
Keymaster
Hi,

You could try increasing these values on the server to see if that helps:
```
PHP time limit	300
Max input time	1500
```
Best regards,
Rikard
June 10, 2025 at 7:04 pm in reply to: Editor field does not exist #1485300

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 10, 2025 at 7:03 pm in reply to: Google Tag Manager installieren #1485299

Rikard
Keymaster

Hi,

Try pasting the code on the second line in your screenshot.

Best regards,
Rikard

June 10, 2025 at 6:58 pm in reply to: Scroll-top-link CSS no longer displaying arrow color #1485298

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 10, 2025 at 6:57 pm in reply to: where do i find downloads #1485296

Rikard
Keymaster

Hi,

Don’t open the file on your local machine. If it opens the file automatically, then you would have to check the settings on your local machine.

Best regards,
Rikard

June 10, 2025 at 6:55 pm in reply to: One page restaurant demo: Transparent logo is the wrong size, main logo is the K #1485294

Rikard
Keymaster

Hi,

In the demo that you are using, there are two different logos. When the header is not transparent, the default logo is used. That can be set in Logo field in the theme options. The logo which is used while the header is transparent can be set under Transparency Options, just below the logo field.

Best regards,
Rikard

June 10, 2025 at 6:51 pm in reply to: Enfold Theme Custom Widget Areas Not Showing #1485291

Rikard
Keymaster

Hi,

Thanks for the update. Is the theme responsible for the problem entries in the database? I’m not sure if I fully understood if you found a solution or not.

Best regards,
Rikard

June 10, 2025 at 6:49 pm in reply to: Background Video not loading #1485290

Rikard
Keymaster

Hey Morten,

There are several javascript error on your site. Please try deactivating file compression under Enfold->Performance first of all, or try to temporarily deactivate all plugins to see if that changes anything.

Best regards,
Rikard

June 10, 2025 at 6:46 pm in reply to: Demo is not uploading #1485289

Rikard
Keymaster

Hey SM_Robel,

Thanks for the login details. Enfold is not active on your site, do you still want to import a demo? If so, which one?

Best regards,
Rikard

June 10, 2025 at 10:58 am in reply to: CPU saturated by Enfold – need to ugrade my server #1485274

Rikard
Keymaster

Hey oliviernuttens,

I’m not sure that I fully understand the problem that you are having. Where exactly are you seeing that the CPU load is too big? If you have some kind of documentation on this, then please share that with us.

Best regards,
Rikard

June 10, 2025 at 10:38 am in reply to: Issue to import Agency demo file #1485273

Rikard
Keymaster

Hi,

I’ve added it for you, please see private.

Best regards,
Rikard

June 10, 2025 at 9:20 am in reply to: Demo is not uploading #1485268

Rikard
Keymaster

Hey Shah,

Thanks for that. Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

June 9, 2025 at 7:43 pm in reply to: Demo is not uploading #1485245

Rikard
Keymaster

Hey Shah,

We cannot see any attachments to your message. Please try uploading it to a cloud service like google drive or dropbox, then link to it here.

Best regards,
Rikard

June 9, 2025 at 7:42 pm in reply to: ENFOLD theme crashing #1485244

Rikard
Keymaster

Hey Martin,

Double post, closing.

Best regards,
Rikard

June 9, 2025 at 7:42 pm in reply to: ENFOLD theme crashing #1485243

Rikard
Keymaster

Hey Martin,

Please refer to this on how to extend your support period: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Once you have access to the support forum, then please start a new thread there and try to explain your problem a bit further.

Best regards,
Rikard

June 9, 2025 at 7:40 pm in reply to: Enfold #1485242

Rikard
Keymaster

Hey Jan,

We are not involved at all in the purchase process, please try reaching out to Envato/Themeforest support.

Best regards,
Rikard

June 9, 2025 at 7:39 pm in reply to: new Licens #1485241

Rikard
Keymaster

Hey Jana,

If you are going to transfer your current license to a new domain, then you don’t have to purchase an additional license. You can move your current site to a new location using a migration plugin.

Best regards,
Rikard

June 8, 2025 at 10:25 am in reply to: Excerpts not showing on blog page #1485211

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

June 8, 2025 at 10:23 am in reply to: where do i find downloads #1485210

Rikard
Keymaster

Hi,

Download the plugin to your local computer, then upload the same file without extracting it.

Best regards,
Rikard

June 7, 2025 at 6:55 pm in reply to: width and height are not defined #1485186

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 7, 2025 at 11:07 am in reply to: where do i find downloads #1485167

Rikard
Keymaster

Hi,

If you have downloaded the theme package from Themeforest, then unpack it on your local machine, then install the enfold.zip file located in the unpacked directory.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 691 through 720 (of 92,816 total)

← 1 2 3 … 23 24 25 … 3,092 3,093 3,094 →