Page 2004 – Support | Kriesi.at – Premium WordPress Themes

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November 2, 2017 at 5:19 am in reply to: 404 – Call to inexistent file mediaelementplayer.css #871533

Rikard
Keymaster

Hi,

Thanks for that, though I can’t see any 404 results on the test in private. All calls are returned with a 200 response. There are not 404 errors when inspecting your site either.

Best regards,
Rikard

November 2, 2017 at 5:14 am in reply to: woocommerce change price position #871532

Rikard
Keymaster

Hi Bergblume,

Could you post a link to an example page so that we can have a closer look please?

Best regards,
Rikard

November 2, 2017 at 5:11 am in reply to: Partner/Logo Element Arrows on Mobile and Size #871530

Rikard
Keymaster

Hi,

Glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 2, 2017 at 5:11 am in reply to: Mobile menu bar colour and full width easy slider #871529

Rikard
Keymaster

Hi,

Thanks for the feedback. Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 2, 2017 at 5:09 am in reply to: Search listings are not rendering properly, search results are not hyperlinked #871528
Rikard
Keymaster
Hey Redspire,

Please try the following in Quick CSS under Enfold->General Styling:
```
.html_elegant-blog #top .template-search .post-entry .post-meta-infos {
    margin-top: 10px !important;
}
```
Best regards,
Rikard
November 2, 2017 at 5:06 am in reply to: [ Date Picker ] Please Match The Requested Format #871526

Rikard
Keymaster

Hi Eric,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 2, 2017 at 5:04 am in reply to: ERR_EMPTY_RESPONSE #871524

Rikard
Keymaster

Hi,

Thanks for the feedback. I’m not sure if you need any help from us though? Please let us know if you should.

Best regards,
Rikard

November 2, 2017 at 5:02 am in reply to: Logo Center / Menu sides #871521

Rikard
Keymaster

Hi,

Thanks for the feedback, did you try to increase the header size under Enfold->Header? I would advise against it though, the logo looks much cooler the way it’s located now :-)

Best regards,
Rikard

November 2, 2017 at 4:53 am in reply to: ENFOLD Colour Section: Video Background Issue (Enfold v4.2) #871519

Rikard
Keymaster

Hi,

Thanks for the feedback, sorry again for the problems.

Best regards,
Rikard

November 2, 2017 at 4:51 am in reply to: Blank Content #871518

Rikard
Keymaster

Hi,

Thanks for the feedback, I tried logging in again but the details don’t seem to work anymore. Could you check and verify please?

Best regards,
Rikard

November 2, 2017 at 4:48 am in reply to: Widgets page doesn't work after the 4.2 update #871517

Rikard
Keymaster

Hi,

Thanks for the feedback. You get an error message for your child theme under Appearance->Themes

ERROR: Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.

Did you try to fix that? If that is not the problem then do we have permission to deactivate plugins in order to debug the problem?

Best regards,
Rikard

November 2, 2017 at 4:42 am in reply to: CSS not working on website #871516

Rikard
Keymaster

Hi Paul,

Thanks for that, I can see the .distance and .distance-white classes in your Quick CSS, but I can’t see those classes on the front page for instance. On which page are you using them on?

Best regards,
Rikard

November 2, 2017 at 4:37 am in reply to: Menu porblems in Safari #871515

Rikard
Keymaster

Hey snitt,

Thanks for the screenshot. Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 1, 2017 at 3:07 pm in reply to: The Google Analytics tracking code on your site looks malformed. #871268

Rikard
Keymaster

Hi clairemartindigital,

Would be great if you could at least give us something to work with.

Best regards,
Rikard

November 1, 2017 at 3:06 pm in reply to: [SOLVED] Excerpt in portfolio-grid items not displaying #871266

Rikard
Keymaster

Hi,

Great, glad you got it working :-)

Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 1, 2017 at 3:05 pm in reply to: Instagram Widget not updating #871263

Rikard
Keymaster

Hi,

Thanks for the feedback. I’m not sure if it would help, but could you try updating to the latest version of the theme (4.2)? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 1, 2017 at 3:02 pm in reply to: Force HTTPS error in Enfold #871262

Rikard
Keymaster

Hi,

Thanks for the feedback. I’m not sure to be honest, could you post admin login details in private so that we can have a closer look?

Best regards,
Rikard

November 1, 2017 at 3:00 pm in reply to: ENFOLD Colour Section: Video Background Issue (Enfold v4.2) #871260

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 1, 2017 at 2:58 pm in reply to: move subtext up (closer to logo) #871259
Rikard
Keymaster
Hi,

Try replacing the previous CSS with this:
```
#header .widget {
    left: 0px;
    padding-top: 25px;
    position: absolute;
    top: 0;
    transform: translate(-0%);
    z-index: 999;
}

@media only screen and (max-width: 767px) {
#header .widget * {
  font-size:12px;
}
}
```
Best regards,
Rikard
November 1, 2017 at 2:54 pm in reply to: The visual text editor and duplicates in the new woocommerce #871258

Rikard
Keymaster

Hi,

Ok, thanks for the feedback. I can’t reproduce the issue on my local installation though so I’m suspecting that there is a plugin conflict. Do you mind if we deactivate all plugins on your installation for debugging purposes?

Best regards,
Rikard

November 1, 2017 at 2:51 pm in reply to: Media photo loading error #871257

Rikard
Keymaster

Hi,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also let us know how to reproduce the error in question.

Best regards,
Rikard

November 1, 2017 at 2:44 pm in reply to: Vollbild Slider Video defect #871254

Rikard
Keymaster

Hi,

Thanks for the feedback. What exactly is the problem with the fallback image? Please note that some loss of image data on an image which is used a background is impossible to avoid. Maybe you could try with an image better adapted to mobile screens?

Speeding up sites can be difficult, my advice would be to make everything as small as possible. There are a few topics on page speed on the forum already, if you want to do a search. If you should need help speeding up your site then I would recommend you contact a service like SteadyWP.

Best regards,
Rikard

November 1, 2017 at 2:39 pm in reply to: Center logo between menu items #871249

Rikard
Keymaster

Hey zkarrenbrock1,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

November 1, 2017 at 2:37 pm in reply to: Footer broken. #871248

Rikard
Keymaster

Hey svu,

Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 1, 2017 at 2:36 pm in reply to: Enfold 4.2 and WordPress 4.8.3 Mega Menu on mobile stopped working. #871246

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 1, 2017 at 2:34 pm in reply to: Special width of columns on an single page #871244
Rikard
Keymaster
Hey charisma2013,

The layout builder can’t handle layouts like that unfortunately though you might be able to do a work-around. If you enable debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/. Then you can have a layout like this:

1/1
1/3 2/3

Then you can try to copy the shortcode of a 1/3 element into the 2/3 element. I’m not sure that would work but you can give it a try. Otherwise you will have to create the layout from scratch using CSS.

Best regards,
Rikard
- This reply was modified 8 years, 2 months ago by Rikard.
November 1, 2017 at 2:30 pm in reply to: Slideshow Caption on mobile version #871242

Rikard
Keymaster

Hey Terrassenkind,

I checked your site on iphone6 and I can’t see any problems, could you post a screenshot of the issue and in what device you are seeing it on please?

Best regards,
Rikard

November 1, 2017 at 2:26 pm in reply to: Enfold Update Failing #871240
Rikard
Keymaster
Hey Emperor_T,

I’m not sure exactly what needs to be activated on your server, but if you send this to your hosting provider then they will know:
```
An error occurred while updating Enfold: Download failed. cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure
```
Best regards,
Rikard
November 1, 2017 at 2:24 pm in reply to: Colors not working in text block #871238

Rikard
Keymaster

Hey 805ITS,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 1, 2017 at 2:24 pm in reply to: Theme/Plugin Conflict #871236

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 60,091 through 60,120 (of 93,312 total)

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