Hi,

Thanks for the update. I’m not sure that I understand your last message, please try to be a bit more specific as to what is going wrong.

Best regards,
Rikard

Hi,

Your site is not available, so we cannot view it. If you should need any further help, then please post separate threads for each of them. We’ll close this thread for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Could you try updating the theme to the latest version (7.1.3) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

If you haven’t registered your theme license, then follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey kunzella,

Which version of the theme are you running?

Best regards,
Rikard

Hi,

Yes, you can request a refund from Envato/Themeforest.

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007. Did that answer your question @cktanju?

Best regards,
Rikard

Hi,

Thanks for the update, and thanks @guenni007 for helping out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey TasmaniaBV,

The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Great, I’m glad to hear that. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Great, I’m glad to hear that everything is working as it should. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Daniel,

Sorry for the late reply. Are you using a multi lingual plugin? If so, which one?

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

Hey FJakub,

Did you follow this? https://kriesi.at/documentation/enfold/theme-registration/

If it’s still not working after that, then please try using the Envato Markets plugin: https://envato.com/market-plugin/

Best regards,
Rikard