Page 2 – Support | Kriesi.at – Premium WordPress Themes

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December 20, 2024 at 12:29 pm in reply to: Cannot Edit + “Support” is a mystery #1474056

Rikard
Keymaster

Hi,

Thanks for the update. A 500 server error is a very general error, so if you need further help from us, then please provide us with server error logs.

Best regards,
Rikard

December 19, 2024 at 10:08 am in reply to: Contact Form 7 Center elements mobil #1474004
Rikard
Keymaster
Hi,

Try this instead:
```
@media only screen and (max-width: 767px) {
.wpcf7-spinner {
  display: none !important;
}
}
```
Best regards,
Rikard
December 19, 2024 at 10:01 am in reply to: Entry does not save #1474002
Rikard
Keymaster
Hi,

Thanks for that. The reason why the content is disappearing is because you have open html tags in your content:
```
<strong>Veranstaltungen<strong>
```
You need to close all tags properly like so:
```
<strong>Veranstaltungen</strong>
```
Otherwise it will break the layout builder.

And why does not show date, hederimage and soziallinks in enfold editor after i save the post?

Like we wrote earlier; all content needs to be added manually to posts using the Layout Builder.

Best regards,
Rikard
December 19, 2024 at 9:56 am in reply to: New White Space Under Hero Image #1474001

Rikard
Keymaster

Hey jnightingale,

Thanks for the login details. You are getting different results depending on if the user is logged in or not, that indicates a problem with caching. Please clear all caches or deactivate your caching solutions temporarily. You might have to toggle the file compression settings under Enfold->Performance as well.

I cannot see a gap in either state on the front page though, please let us know how and where we can see that problem.

Best regards,
Rikard

December 19, 2024 at 9:46 am in reply to: Cannot Edit + “Support” is a mystery #1473999

Rikard
Keymaster

Hey giark1,

It’s hard to help you out if you don’t provide us with any information to where we can see and reproduce the problem that you are having. Please post WordPress login details in with administrator rights in private.

This request was replied to 6 hours and 32 minutes after it was posted. This is our only channel for support.

If you want a refund then please reach out to Themeforest where you bought the theme.

Best regards,
Rikard

December 18, 2024 at 5:04 pm in reply to: Change a color sitewide #1473928
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.flex_column.av-4t8hpm1-f559d972322056e38a53d97313012af9 {
  background-color: green;
}
```
Best regards,
Rikard
December 18, 2024 at 5:01 pm in reply to: I am using enfold and it is constantly crashing, please help me #1473927

Rikard
Keymaster

Hi,

Thanks for the update. Could you try uploading a fresh copy of the theme via FTP to see if that helps? If you need help with that, then please share FTP login details with us as well.

Best regards,
Rikard

December 18, 2024 at 4:58 pm in reply to: Possible problem with enfold #1473925

Rikard
Keymaster

Hi,

Thanks for the update, we’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 18, 2024 at 4:56 pm in reply to: How to force the default Theme Options colour, when it keeps giving the demo one #1473924

Rikard
Keymaster

Hey Antonio,

Thanks for login details. Please check your settings under Enfold->Advanced Styling as well.

Best regards,
Rikard

December 18, 2024 at 4:52 pm in reply to: How to place a darker background on Fold/Unfold Text Block box #1473921

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

December 18, 2024 at 4:51 pm in reply to: background color not working #1473920

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

December 18, 2024 at 4:49 pm in reply to: Entry does not save #1473918

Rikard
Keymaster

Hi,

Thanks for the update. I created a test post and that seems to be displaying as expected. Please provide us with detailed step on how to reproduce the results that you are seeing on your end.

Best regards,
Rikard

December 18, 2024 at 4:46 pm in reply to: CSS styles do not seem to work correctly on the start page #1473916

Rikard
Keymaster

Hey Martin,

If you are getting different results depending on if you are logged in or not, then it’s most likely due to caching. Please try to clear all caches and toggle the file compression options in under Enfold->Performance if necessary.

Best regards,
Rikard

December 18, 2024 at 4:44 pm in reply to: Contact Form 7 Center elements mobil #1473913
Rikard
Keymaster
Hey mary301187,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.wpcf7-spinner {
  display: none;
}
}
```
Best regards,
Rikard
- This reply was modified 5 days, 22 hours ago by Rikard.
December 18, 2024 at 9:42 am in reply to: Entry does not save #1473883

Rikard
Keymaster

Hi,

Thanks for the clarification. If you use the Enfold Layout Builder to create your posts, then all content need to be added to it manually using the elements from the Layout Builder.

Best regards,
Rikard

December 18, 2024 at 8:59 am in reply to: Entry does not save #1473879

Rikard
Keymaster

Hey webdesignaustria,

Thanks for the login details. How can we reproduce the problem that you are seeing on your end?

Best regards,
Rikard

December 18, 2024 at 8:58 am in reply to: Extended support #1473878

Rikard
Keymaster

Hi,

It looks like you are logged in already?

Best regards,
Rikard

December 17, 2024 at 9:29 pm in reply to: Hiding header background image on mobile – show only logo #1473850
Rikard
Keymaster
Hey Stefan,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.header_color .header_bg {
  background: none;
}
}
```
Best regards,
Rikard
December 17, 2024 at 9:25 pm in reply to: Extended support #1473849

Rikard
Keymaster

Hey benjamin,

You have already registered on the support forum with that purchase code and the email that you are using here. If the forum says that you don’t have a valid support period, then please try adding your purchase code again.

Best regards,
Rikard

December 17, 2024 at 2:59 pm in reply to: How to deactivate google fonts? #1473840

Rikard
Keymaster

Hey Jak73,

I can’t see that font being loaded on the page that you linked to, where exactly are you seeing that it’s being loaded?

Best regards,
Rikard

December 17, 2024 at 12:11 pm in reply to: LayerSlider: the import file seems to be invalid or corrupt #1473835

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 17, 2024 at 11:38 am in reply to: post delimiter – change space between text and line an make the line stronger #1473833
Rikard
Keymaster
Hi,

Please try this instead:
```
.post_delimiter {
  margin: 50px 0 !important;
  border-color: #000 !important;
}
```
Best regards,
Rikard
December 17, 2024 at 11:37 am in reply to: I installed a demo and it says I can't find the page. #1473831

Rikard
Keymaster

Hey Wakui,

Thanks for the login details. I’m not sure exactly what you are looking to do, but if you want to set your front page then you can do so in the theme options. Make sure that the page in question is published, and not used for other purposes, like a custom footer page for example.

Best regards,
Rikard

December 17, 2024 at 11:31 am in reply to: Ads inquiry #1473829

Rikard
Keymaster

Hey Adi,

We are not accepting guest posts at the moment.

Best regards,
Rikard

December 16, 2024 at 8:06 pm in reply to: Server Probleme Perfomance #1473785

Rikard
Keymaster

Hey Beat,

You can use a plugin like this.

Best regards,
Rikard

December 16, 2024 at 8:02 pm in reply to: legally use of images in demos #1473784

Rikard
Keymaster

Hey Ferdi,

You can use the demo images as you please on your site, you don’t need to attribute any credit anywhere.

Best regards,
Rikard

December 16, 2024 at 3:55 pm in reply to: Couldn`t load some minified JS files only on our homepage #1473769

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 16, 2024 at 3:53 pm in reply to: post delimiter – change space between text and line an make the line stronger #1473768
Rikard
Keymaster
Hey Jörge,

Please try the following in Quick CSS under Enfold->General Styling:
```
.post_delimiter {
  margin: 50px 0;
  border-color: #000;
}
```
Best regards,
Rikard
December 16, 2024 at 3:50 pm in reply to: PHP from 7.4 auf 8.0 #1473767

Rikard
Keymaster

Hi rick657,

If you need help with something, then please open a new thread.

Best regards,
Rikard

December 16, 2024 at 3:50 pm in reply to: PHP from 7.4 auf 8.0 #1473766

Rikard
Keymaster

Hi OliverRasch,

Enfold is compatible with PHP 8.x, so it might be a plugin or custom code which is causing your problem. Are you seeing any error messages either on the site or in the error logs?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 31 through 60 (of 90,943 total)

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