Page 2 – Support | Kriesi.at – Premium WordPress Themes

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February 26, 2025 at 4:23 pm in reply to: Existing website #1478028

Rikard
Keymaster

Hey Billy,

Sorry to hear about your developer. We don’t store access information to any sites unfortunately, so we cannot help you with that.

Best regards,
Rikard

February 26, 2025 at 4:20 pm in reply to: Change menu active button #1478027

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 26, 2025 at 4:10 pm in reply to: Responsive Font size change not working on mobile #1478026

Rikard
Keymaster

Hi,

Thanks for the update. It looks like you have a Separator/Whitespace element at the top of the layout? Try removing that first of all, then set the margin/padding of the Special Heading in the element options.

Best regards,
Rikard

February 26, 2025 at 4:06 pm in reply to: Gap at bottom of 2 column row on mobile #1478025

Rikard
Keymaster

Hi,

Thanks for the update. Are you sure that you copied the whole snippet that Ismael posted? It should only apply to mobile screens, but it applying to desktop sizes as well on your site.

Best regards,
Rikard

February 26, 2025 at 4:03 pm in reply to: Update breaks wordpress function call in custom enfold elements #1478024

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

February 25, 2025 at 6:46 pm in reply to: Search layout #1477942

Rikard
Keymaster

Hi,

Thanks for that. Does it make any difference if you update the theme to the latest version? You could also try to temporarily deactivate all plugins to see if that changes anything.

Best regards,
Rikard

February 25, 2025 at 6:43 pm in reply to: Front End Editor #1477941

Rikard
Keymaster

Hey limedrop,

We haven’t tested the theme with any editors like that unfortunately.

Best regards,
Rikard

February 25, 2025 at 6:37 pm in reply to: Fold/unfold textbox is cut off in tab section #1477940

Rikard
Keymaster

Hey Nic,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 25, 2025 at 6:35 pm in reply to: ALTERNATIVE MOBILE MENU NOT SHOWING ON MOBILE #1477939

Rikard
Keymaster

Hi,

Thanks, but the results are still the same as above.

Best regards,
Rikard

February 25, 2025 at 6:29 pm in reply to: Burger menu two bars instead of three #1477935

Rikard
Keymaster

Hi,

The burger menu works as expected when the parent theme is activate, so there’s something in your child theme which is causing that to happen.

Best regards,
Rikard

February 25, 2025 at 6:25 pm in reply to: Missing Navigation Arrows Lightbox #1477933

Rikard
Keymaster

Hey Manfred,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 25, 2025 at 6:13 pm in reply to: Erweiterter Layout Editor bringt leere Seite #1477929
Rikard
Keymaster
Hi,

Thanks for that. I see the problem on the page in private, and I can see that the server is returning a 500 internal server error on the admin-ajax.php WordPress file. Could you share server error logs with us please?

Also please try to activate debug mode under Enfold->Layout Builder->Show advance options in order to see the layout builder shortcodes. You can then copy the shortcodes to a new page, and try to remove the shortcode that you have added to the top of the layout for example.

Best regards,
Rikard
- This reply was modified 2 days, 14 hours ago by Rikard.
February 25, 2025 at 5:27 pm in reply to: How to remove/hide date from blogposts? #1477918

Rikard
Keymaster

Hey Antonio,

Could you post a link to where we can see the elements in question please?

Best regards,
Rikard

February 25, 2025 at 5:26 pm in reply to: Logo not is not center with menu on desktop #1477917

Rikard
Keymaster

Hi,

There’s nothing in the code which would affect some page but not others, could you post direct links to pages where it’s not working please?

Best regards,
Rikard

February 25, 2025 at 10:33 am in reply to: Icon list spacing between lines #1477879
Rikard
Keymaster
Hey xfacta,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-icon-list li {
  padding: 0 0 10px 0;
}
```
Best regards,
Rikard
February 25, 2025 at 10:32 am in reply to: Responsive Font size change not working on mobile #1477877

Rikard
Keymaster

Hey xfacta,

How and where can we check your settings?

Best regards,
Rikard

February 25, 2025 at 10:22 am in reply to: How to add Instagram in sidebar widget? #1477874

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 25, 2025 at 10:21 am in reply to: Enfold download #1477873

Rikard
Keymaster

Hey norbert49,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 25, 2025 at 10:00 am in reply to: Update breaks wordpress function call in custom enfold elements #1477869

Rikard
Keymaster

Hey Patrick,

Did you check the changelog to see if there might be any changes affecting your code?

Best regards,
Rikard

February 25, 2025 at 9:58 am in reply to: How to add Instagram in sidebar widget? #1477867

Rikard
Keymaster

Hey Antonio,

Please try using this plugin instead: https://wordpress.org/plugins/instagram-feed/

Best regards,
Rikard

February 24, 2025 at 7:50 pm in reply to: no underline in footer #1477810
Rikard
Keymaster
Hey Munford,

Please try the following in Quick CSS under Enfold->General Styling:
```
#footer-page a {
  text-decoration: none; 
}
```
Best regards,
Rikard
February 24, 2025 at 7:46 pm in reply to: Issue with ALB using Woocommerce #1477809

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 24, 2025 at 5:14 pm in reply to: MailChimp widget field order and font size #1477799

Rikard
Keymaster

Hi,

Thanks for the update. If you should need any further help then please add the field back so that we can see the actual problem.

Best regards,
Rikard

February 24, 2025 at 4:59 pm in reply to: WP Accessibility #1477797

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 24, 2025 at 4:58 pm in reply to: Footer “page” not showing #1477796

Rikard
Keymaster

Hi,

Great, I’m glad to hear that you got it working. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 24, 2025 at 4:57 pm in reply to: how to make the header logo image responsive and fit to browser width? #1477795

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 24, 2025 at 4:53 pm in reply to: Enfold Version: 3.3.2 veraltet #1477793

Rikard
Keymaster

Hey Nadine,

The update to 7.0 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 24, 2025 at 4:52 pm in reply to: Changes in PHP 7.0 concerning functions.php #1477792

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

February 23, 2025 at 8:13 pm in reply to: how to make the header logo image responsive and fit to browser width? #1477716

Rikard
Keymaster

Hi,

Thanks for that. I’m still not sure that I fully understand your intentions though, since the site you linked to has a background image on desktop resolutions, and only a text link on lower resolutions. Are you looking to set a background image to the header? If so, then that can be set under Enfold->General Styling->Logo Area.

Best regards,
Rikard

February 23, 2025 at 11:17 am in reply to: how to make the header logo image responsive and fit to browser width? #1477693

Rikard
Keymaster

Hey rehgold,

Could you link to an example so that we can see what you are looking to achieve please?

Best regards,
Rikard
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Viewing 30 posts - 31 through 60 (of 91,419 total)

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