Page 2 – Support | Kriesi.at – Premium WordPress Themes

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April 22, 2025 at 3:56 pm in reply to: Scrollbar no longer exists in the Visual Editor #1481840

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 22, 2025 at 3:55 pm in reply to: WordPress 6.8 Issues #1481839

Rikard
Keymaster

Hi,

You can try using this plugin instead: https://envato.com/market-plugin/. Note that the update process is managed by Envato/Themeforest, so suggestions regarding that should be directed to them.

Best regards,
Rikard

April 22, 2025 at 3:52 pm in reply to: Hide Controller in embed YOUTUBE Videos #1481838

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 22, 2025 at 3:51 pm in reply to: Enfold theme license expired? #1481837

Rikard
Keymaster

Hi,

Yes, please renew your support period if that is what you need.

Best regards,
Rikard

April 22, 2025 at 3:48 pm in reply to: Button is positioned left while is set to “align center” #1481836

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 22, 2025 at 11:25 am in reply to: Scrollbar no longer exists in the Visual Editor #1481818

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 22, 2025 at 11:23 am in reply to: Enfold theme license expired? #1481817

Rikard
Keymaster

Hi,

Try adding your purchase code again, if it’s valid then that should disappear.

Best regards,
Rikard

April 22, 2025 at 9:44 am in reply to: Advanced Layout Editor – Not Loading #1481804

Rikard
Keymaster

Hi,

Great, I’m glad to hear that you found the problem. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 22, 2025 at 9:43 am in reply to: Burger menu display #1481803

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 22, 2025 at 9:06 am in reply to: Paid for Support! Provide Support! #1481796

Rikard
Keymaster

Hi jmail37,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

April 22, 2025 at 9:02 am in reply to: Advanced Layout Editor – Not Loading #1481795

Rikard
Keymaster

Hi,

Thanks for that. Your server is returning a 500 internal server error on the WordPress file in private, please share server error logs with us. There are also Javascript errors while editing pages, but they don’t seem to be theme related.

@jmail37 Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

April 22, 2025 at 8:58 am in reply to: Scrollbar no longer exists in the Visual Editor #1481794

Rikard
Keymaster

Hi,

Thanks for that. Those are warnings related to Google Maps and should not affect the layout builder. We did not receive any login details, please try sending them again.

Best regards,
Rikard

April 22, 2025 at 8:56 am in reply to: Theme not working #1481793

Rikard
Keymaster

Hi,

Thanks for that. Then you need to increase the memory allocated to PHP on your WordPress installation: https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#Increasing_memory_allocated_to_PHP

Best regards,
Rikard

April 21, 2025 at 6:03 pm in reply to: My blog in the title and issues with wordpress pages. #1481738

Rikard
Keymaster

Hey lilijabula,

Enfold is not responsible for that, please try to edit it on the page in private.

I’m not sure that I understand your second question, please try to explain it a bit further or post a screenshot highlighting it.

Best regards,
Rikard

April 21, 2025 at 5:49 pm in reply to: Theme not working #1481732

Rikard
Keymaster

Hey lengleson,

Thanks for the login details. Could you share server error logs with us please? Also, did you try upgrading your PHP version and deactivate plugins?

Best regards,
Rikard

April 21, 2025 at 5:47 pm in reply to: images not showing up?? #1481731

Rikard
Keymaster

Hi,

Did you try clearing your local browser cache and restart the browser which is not displaying properly?

Best regards,
Rikard

April 21, 2025 at 5:44 pm in reply to: Advanced Layout Editor – Not Loading #1481730

Rikard
Keymaster

Hey Kendra_AuroraMedia,

Thanks for the login details. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

April 21, 2025 at 5:38 pm in reply to: Unable to update Theme to the latest version #1481729

Rikard
Keymaster

Hey Alex,

Did you register your theme license? https://kriesi.at/documentation/enfold/theme-registration/

If the updates should not come through via the theme, then please try using this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

April 21, 2025 at 10:19 am in reply to: Expired Licence #1481711

Rikard
Keymaster

Hey Robert Novak,

Double post, closing.

Best regards,
Rikard

April 21, 2025 at 10:19 am in reply to: Expired Licence #1481710

Rikard
Keymaster

Hey Robert,

Thanks for reaching out. Themeforest has changed their support policy since you purchased your license, support is only valid for 6 month now. If you post your purchase code in private, then we can check if you have a valid support period or not. If you need to renew your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

April 20, 2025 at 10:22 am in reply to: Problem with scroll bar Advanced Layout Editor #1481666

Rikard
Keymaster

Hi,

What we mean is that we cannot reproduce the problem on our test installations. I’m still seeing lots of 503 errors on different resources on your site, so I don’t think anything has been fixed unfortunately.

Best regards,
Rikard

April 20, 2025 at 10:18 am in reply to: Enfold missing dependencies #1481665

Rikard
Keymaster

Hey luigi Giliberti,

Thanks for reaching out to us. If you need technical support, then please open a new thread on the support forum and include WordPress admin login details in private, so that we can have a closer look at your site. Also please try to explain the problem a bit further, and where you are seeing missing dependencies.

Best regards,
Rikard

April 19, 2025 at 7:22 pm in reply to: Duplicate social icon #1481655

Rikard
Keymaster

Hey sitadi,

The problem seems to disappear when the snippet in private is inactive. Please check the custom code that you have added.

Best regards,
Rikard

April 19, 2025 at 7:06 pm in reply to: Problem with scroll bar Advanced Layout Editor #1481652

Rikard
Keymaster

Hi,

Thanks for that. I can’t reproduce this problem on my end either, but I do see a lot of 503 error on both theme, plugin and WordPress core resources while trying to edit your front page. Please try reaching out to your hosting provider to check why the server is responding with those errors.

Best regards,
Rikard

April 19, 2025 at 12:16 pm in reply to: Footer #1481633

Rikard
Keymaster

Hi John,

You can add your own content after the no link shortcode.

Best regards,
Rikard

April 19, 2025 at 12:15 pm in reply to: Mobile first #1481632

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 19, 2025 at 12:14 pm in reply to: Dynamic CSS Errors – Background Images not loading #1481631
Rikard
Keymaster
Hey BrendaSarg,

There’s nothing wrong with that functionality in the theme, but I’m guessing that you have active caching which is trying to serve a file which is no longer there. If you want to disable the post CSS generation, then please use this filter in functions.php:
```
/**
 * Filter to skip css file generation.
 * You can add logic to skip for certain pages/posts only.
 * 
 * @since 4.8.6.1
 * @param boolean $create
 * @return boolean					true | false or anything else to skip generation of css file
 */
function custom_avf_post_css_create_file( $create )
{
	return false;
}

add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );
```
Best regards,
Rikard
April 19, 2025 at 12:09 pm in reply to: Can't toggle color section #1481630

Rikard
Keymaster

Hi ipe-proing,

You can use the Grid Row element.

Best regards,
Rikard

April 19, 2025 at 12:07 pm in reply to: Font Color Button #1481629
Rikard
Keymaster
Hey Diana,

Please try the following in Quick CSS under Enfold->General Styling:
```
#top #wrap_all .avia-button.av-lvywmnms-38518dacec6c365c5bc557c866be5427:hover {
  background-color: #fff !important;
}
```
Best regards,
Rikard
April 19, 2025 at 10:39 am in reply to: Enfold theme license expired? #1481628

Rikard
Keymaster

Hey Magnus,

A theme license is valid for life. A support license will expire after 6 months though.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 31 through 60 (of 91,855 total)

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