Page 1986 – Support | Kriesi.at – Premium WordPress Themes

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November 14, 2017 at 6:28 am in reply to: website speed & full width image #876451

Rikard
Keymaster

Hi,

If you want to use Color Section elements and custom CSS, the you would have to assign and ID to the them, in your example code it would be abc, did you do that? Otherwise the code won’t work. Also, maybe you could try to set the image as a background to the Color Section instead? I think that would be the easiest option for you.

Best regards,
Rikard

November 14, 2017 at 6:25 am in reply to: Problems with Enfold Template and Blog #876450

Rikard
Keymaster

Hey Holger,

Thanks for the login details, I’m not sure why it’s displaying like that though. Could you try deactivating all plugins to see if one of them is causing a conflict please?

Best regards,
Rikard

November 14, 2017 at 6:22 am in reply to: Cant edit product data anymore #876448

Rikard
Keymaster

Hi,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 14, 2017 at 6:21 am in reply to: Website is really slow #876447

Rikard
Keymaster

Hey mkftaskflex,

It’s taking the server more than 18 seconds to respond according to the test in private (indicated in yellow), why that is I can’t say unfortunately. Did you try contacting your hosting provider about the problem?

Best regards,
Rikard

November 14, 2017 at 6:17 am in reply to: Saved content disappears #876445

Rikard
Keymaster

Hi,

You are still running 4.1.2:

Aktualisierung verfügbar
Es ist eine neue Version von Enfold verfügbar. Details der Version 4.2 ansehen oder jetzt aktualisieren.

Could you try updating again please? Also, do you have a test page where we can see the problem in question?

Best regards,
Rikard

November 14, 2017 at 6:14 am in reply to: Import doesn't work #876444

Rikard
Keymaster

Hi,

The 2017 demo is quite large and takes longer to import than the other demo, so it might be going beyond the max execution time and that might be why the server is crashing. Could you ask the host to increase that value temporarily on your server?

Best regards,
Rikard

November 14, 2017 at 6:10 am in reply to: Site speed terrible — any fixes via Enfold? #876441

Rikard
Keymaster

Hi,

Glad we could help, please contribute to that thread if you should have any thing to add :-)

Best regards,
Rikard

November 14, 2017 at 5:54 am in reply to: Video in fullscreen slider not displayed properly after upgrading to Enfold 4.2 #876439
Rikard
Keymaster
Hey mchbeck,

Please try the following in Quick CSS under Enfold->General Styling:
```
.mejs-container {
  width: 100% !important;
}
```
Best regards,
Rikard
November 14, 2017 at 5:44 am in reply to: Translated pages via WPML are not displaying correctly and cannot be found. #876435

Rikard
Keymaster

Hey startupphase2,

Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 14, 2017 at 5:39 am in reply to: Enfold instead Brightbox #876434

Rikard
Keymaster

Hey miramontes,

You can do that with the portfolio grid: https://kriesi.at/themes/enfold/portfolio/portfolio-2-column/

Best regards,
Rikard

November 14, 2017 at 5:38 am in reply to: WooCommerce productpage shows errors #876433

Rikard
Keymaster

Hi,

Your child theme customisations should be safe on updates, but to be sure then please make sure to have proper backups. If you are scared that something will go wrong then I would suggest that you copy the site to a staging- or local site and perform the updates there first.

Best regards,
Rikard

November 14, 2017 at 5:35 am in reply to: Can't install demo of Enfold 2017 in Enfold #876432

Rikard
Keymaster

Hi selje84,

Are you also working locally? Are you getting any error messages in the console if you inspect the page in your browser?

Best regards,
Rikard

November 14, 2017 at 5:13 am in reply to: Anchor links on mobile don't work #876430

Rikard
Keymaster

Hey diddel_daddel,

Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

November 14, 2017 at 5:12 am in reply to: Page specific menu items and the search results page #876428

Rikard
Keymaster

Hi René,

Yes, we can give you CSS to hide the items you want, which ones do you want to hide on the search page?

Best regards,
Rikard

November 14, 2017 at 4:54 am in reply to: Add text to socket, right align (separate from copyright, but same line) #876426

Rikard
Keymaster

Hi pdmeira,

We need to be able to see the problem to help you out, please post a link to your site.

Best regards,
Rikard

November 14, 2017 at 4:50 am in reply to: Note that JavaScript must be activated #876425

Rikard
Keymaster

Hi,

Glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 14, 2017 at 4:49 am in reply to: Content Slider problem on mobiles overlapping content #876424

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 14, 2017 at 4:45 am in reply to: Logo blurry in some browsers #876422

Rikard
Keymaster

Hey Estra,

I compared your site between Chrome and Firefox but I can’t see any difference, did you try clearing your browser cache and reload? If that doesn’t help then please post a screenshot so that we can see what you are seeing on your end.

Best regards,
Rikard

November 14, 2017 at 4:42 am in reply to: Turn Video preloader off in willwidth slideshow #876421

Rikard
Keymaster

Hi,

Thanks for the feedback, though Ismael is referring to the rights of the account you sent. Right now we can’t anything except our user info on the backend, could you please upgrade the account to have admin access rights please?

Best regards,
Rikard

November 14, 2017 at 4:40 am in reply to: Turn Dates off in Events calendar news posts #876418

Rikard
Keymaster

Hi,

Great, thanks for the feedback. I’ll go ahead and close the thread for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 14, 2017 at 4:33 am in reply to: Icons not showing correctly #876417

Rikard
Keymaster

Hi,

Thanks for the feedback. So you’re only having this problem on the backend? It looks to be working on the front end? If so then please post admin login detail in private so that we can have a closer look.

Best regards,
Rikard

November 13, 2017 at 12:57 pm in reply to: Proposition to make Theme Compatible with Dokan Multivendor #876097

Rikard
Keymaster

Hey Tarun Sikder,

Thanks for reaching out! We would love to be compatible with your plugins, though we are a bit busy at the moment, so maybe your developers could have a look at it first? Please see private for a copy of the latest version of the theme.

Best regards,
Rikard

November 13, 2017 at 12:54 pm in reply to: Contact Form of Your Theme 'Enfold' #876096

Rikard
Keymaster

Hey Rafi,

Thanks for getting in touch! I have forwarded your request to Kriesi, please wait for his reply :-)

Best regards,
Rikard

November 13, 2017 at 12:51 pm in reply to: website speed & full width image #876094

Rikard
Keymaster

Hey natashainbox2016,

The image on the first link you sent is full width on my end, did you try using the same method on the other page as well?

Best regards,
Rikard

November 13, 2017 at 12:48 pm in reply to: text become messy in tablet horizontal layout #876090

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 13, 2017 at 12:43 pm in reply to: too many redirect problem #876088

Rikard
Keymaster

Hey haishihk,

Thanks for the login details. Could you try deactivating all plugins to see if one of them is causing a conflict please?

Best regards,
Rikard

November 13, 2017 at 12:39 pm in reply to: Main Menu + Full Width Sub menu #876086

Rikard
Keymaster

Hi,

Great, best of luck to you. Please open a new thread if you should have any further questions or problems, I’ll close this thread for now.

Best regards,
Rikard

November 13, 2017 at 12:38 pm in reply to: Enfold Theme question #876085

Rikard
Keymaster

Hey Dennis Birkemeier,

We don’t have a single guide like that, but we have the documentation page which contains all the tutorials we have ever published for the theme: https://kriesi.at/documentation/enfold/

Best regards,
Rikard

November 13, 2017 at 12:30 pm in reply to: Site speed terrible — any fixes via Enfold? #876084

Rikard
Keymaster

Hey Uncannystevo,

Please refer to this thread, it should give you some further insights on the topic: https://kriesi.at/support/topic/seo-google-page-insights-blocking-rendering-ressources-above-the-fold/

Best regards,
Rikard

November 13, 2017 at 12:29 pm in reply to: Avia Page Builder not loading for only one page. #876083

Rikard
Keymaster

Hi,

Thanks for the feedback. Could you try removing the file in question to see if that resolves the problem please?

Best regards,
Rikard
Author

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Viewing 30 posts - 59,551 through 59,580 (of 93,302 total)

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