Hey lilianguentsche,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

Hi Monique,

I understand your concerns but like Victoria pointed out, we can’t be responsible for problems caused by third party code or WordPress itself. Though the lines can be very blurry sometimes, especially for users who might not be as technical as we are. As far as I know, Enfold is compatible with the newest versions of WordPress, though there was a problem with full width videos in 4.9. That seems to not have been a problem on our end though but still needs to be fixed by us of course.

If you want to make sure that your sites stay the same on the front end, then I can recommend that you run visual regression testing on them. You should also do your updates on a staging environment first so that your production sites are not affected. If you should like for someone to take care of all of this for you, then you can contact a WordPress maintenance company. I can personally vouch for SteadyWP on that list.

Best regards,
Rikard

Hi,

Yes that’s correct, if the builder should malfunction like in this case, you can manually remove them using the shortcode window :-)

It’s also practical if you want to copy content between pages or import single demo pages without overwriting your theme settings.

Best regards,
Rikard

Hi,

Thanks for the link, do you mean that you want the footer to always be visible and placed in a fixed position at the bottom of the page?

Best regards,
Rikard

Hi Martin,

Ok, thanks for the feedback. Did you try to determine which plugin is causing the error though? Like I wrote earlier, the problem went away when I deactivated all plugins, so one of them is causing the problems on your site. You can activate your plugins one by one and reload the page in between to see which plugin is causing the problem.

Best regards,
Rikard

Hey luckylobo10,

Login details are not working, could you check and verify please?

Best regards,
Rikard

Hi,

Thanks for the feedback, customisations like these aren’t included in our support unfortunately, though if you want to have a go at it yourself then we might be able to help you with problems along the way.

Best regards,
Rikard

Hi,

We don’t have any official videos, but I know there are a lot of tutorials on Youtube for instance if you want to do a search there. Otherwise you can simply use full width element like a Color Section or Grid Row to have full width layouts.

Best regards,
Rikard

Hi,

Thanks for the feedback. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

Hi,

Thanks for the feedback. You have open html markup in the widget above which might be causing that:

<a target="_blank" href="http://grasphelp.org">

You need to close the markup like so:

<a target="_blank" href="http://grasphelp.org">Link</a>

Best regards,
Rikard

Hi,

Thanks for the links, but there are no dividers between the posts on those pages?

Best regards,
Rikard

Hi,

You could just remove the .home class, but it might be a bit dangerous unless you plan on having roughly the same type of content in that section on all your pages. I wanted to have another look at your site but it seems to result in a 403 error now.

Best regards,
Rikard

Hi,

Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hey DarrinSearancke,

Your theme doesn’t handle plugins, WordPress does. Please select Plugins in the WordPress menu.

Best regards,
Rikard

Hi Vicky,

Yes, you should be able to simply replace the old details with the ones from your new license. If you should have any problems then let us know and we’ll help you out.

Best regards,
Rikard