Page 1941 – Support | Kriesi.at – Premium WordPress Themes

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December 3, 2017 at 6:56 am in reply to: Enfold Contact Form not Sending Emails #884268

Rikard
Keymaster

Hi,

Thanks for that, though if you have already tried Contact Form 7 and it’s not working with that either then it’s probably a misconfiguration with your mail server or in Office 365. I think it would be better if you contacted your hosting provider about this as they are in a better position to help you out configuring your mail server.

Best regards,
Rikard

December 3, 2017 at 6:52 am in reply to: Header extend to all the window when browse in mobile. #884267

Rikard
Keymaster

Hey exagrama,

I get the same problem on my end, did you make any customisation at all to the theme? If so then please try to remove them to see if they are the cause of your problem. Also please try to disable all plugins to see if there is a conflict coming from any of them.

Best regards,
Rikard

December 3, 2017 at 6:49 am in reply to: Cost structure and Usage #884266

Rikard
Keymaster

Hey Al,

1. Once you purchase a license it’s valid for life, no additional fees.

2. Yes you can transfer your content either manually or using a plugin.

3. I would recommend that you use a child theme, you can download one here: kriesi.at/documentation/enfold/downloads/

Best regards,
Rikard

December 3, 2017 at 6:46 am in reply to: How to Hide/Show Elements on Mobile vs Desktop #884265

Rikard
Keymaster

Hey UnSungHer03,

It’s available in the Screen Options tab in the element options.

Best regards,
Rikard

December 3, 2017 at 6:45 am in reply to: 3 column layout issue in tablet view #884264

Rikard
Keymaster

Hi anthonygq,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

December 3, 2017 at 6:39 am in reply to: Parsing of Java Script #884263

Rikard
Keymaster

Hi,

I closed your other thread, please keep to this one. Did you read through the link I sent and did you try out the plugin? Maybe this article will help you out? https://www.hostinger.com/tutorials/wordpress/how-to-defer-parsing-of-javascript-in-wordpress

Regards,
Rikard

December 3, 2017 at 6:36 am in reply to: Defer Javascript Parsing #884261

Rikard
Keymaster

Hey Dundee,

Please don’t start multiple threads for the same problem: https://kriesi.at/support/topic/parsing-of-java-script/.

I’ll close this one for now, please keep all questions you might have on the topic in one thread.

Best regards,
Rikard

December 3, 2017 at 6:33 am in reply to: Layerslider WP Gaps/Padding #884260

Rikard
Keymaster

Hey Snerp,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

December 3, 2017 at 5:37 am in reply to: Location of CSS file for Wufoo #884257

Rikard
Keymaster

Hey kelsangchodor,

We don’t provide styles for their forms, it’s likely that the CSS included with the form is overriding the theme styles. Maybe you could try removing the CSS from the plugin to see if that works?

Best regards,
Rikard

December 3, 2017 at 5:35 am in reply to: Guest post for kriesi.at #884256

Rikard
Keymaster

Hey Lesley,

Thanks for reaching out! I’ve notified Kriesi about your request, please wait for his reply.

Best regards,
Rikard

December 3, 2017 at 5:33 am in reply to: Custom Breakpoints 1/3rd elements with images #884255
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.page-id-3208 #after_full_slider_1 .av_one_third {
    margin-left: 6% !important;
    width: 29.333333333333332% !important;
}

.page-id-3208 #after_full_slider_1 .av_one_third.first {
    margin-left: 0 !important;
}
}
```
Best regards,
Rikard
December 3, 2017 at 5:28 am in reply to: Editor will not finish loading #884254

Rikard
Keymaster

Hi Thomas,

Your server is throwing a 500 internal server error, why that is I’m not sure though. Could you try the following steps to see if any of them help please? http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

If they don’t then please contact your hosting provider to see if they can see what is going wrong in the server logs.

Best regards,
Rikard

December 3, 2017 at 5:23 am in reply to: Remove "Additional Info" tab on a product #884253
Rikard
Keymaster
Hey ginnywills,

Please try the following in Quick CSS under Enfold->General Styling:
```
.additional_information_tab, .woocommerce-Tabs-panel--additional_information {
  display:none;
}
```
Best regards,
Rikard
December 3, 2017 at 4:35 am in reply to: Google Maps API not working. #884250

Rikard
Keymaster

Hi,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 3, 2017 at 4:34 am in reply to: transparent header logo below menu #884248

Rikard
Keymaster

Hey simonac,

That is not possible unfortunately, that is why we put that message there :-)

Best regards,
Rikard

December 3, 2017 at 4:32 am in reply to: Custom Advanced Layout Builder Elements #884247

Rikard
Keymaster

Hi,

Thanks a lot for doing this, it’s very appreciated indeed. Günter is having a closer look at this to see if we can integrate it into the theme in a future release.

Best regards,
Rikard

December 3, 2017 at 4:28 am in reply to: Can you use video as a blog post preview / featured image? #884246

Rikard
Keymaster

Hi,

Thanks for the feedback. In general we’re experts on our themes only, but we do of course know things about different plugins as well, but not all of them :-)

Best regards,
Rikard

December 3, 2017 at 4:25 am in reply to: Help with aligning content 3/5 and 2/5 #884243

Rikard
Keymaster

Hey kelsangchodor,

I’m guessing you have the second gallery in a new 3/5? That is why it looks like that, could you try adding the second
gallery in the same 3/5 as the first one?

Best regards,
Rikard

December 3, 2017 at 4:13 am in reply to: Google map as a widget in the footer #884236

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

December 3, 2017 at 4:05 am in reply to: Custom blog style #884235

Rikard
Keymaster

Hey csogordaniel,

Most things are possible and I’m sure that could be done, but it’s bordering on custom work. Maybe you could try to make those customisation yourself and if you run into trouble we can help you out?

Best regards,
Rikard

December 3, 2017 at 4:02 am in reply to: Enfold Theme is changing general Styling to default automaticly #884234

Rikard
Keymaster

Hey NiklasRaab,

Login details are not working, could you check and verify please? Also, do you have step by step instructions on how to reproduce the problem?

Best regards,
Rikard

December 2, 2017 at 3:21 pm in reply to: Where can I find the child theme #884135

Rikard
Keymaster

Hey ImagineClaire,

You can download one here: kriesi.at/documentation/enfold/downloads/

Best regards,
Rikard

December 2, 2017 at 3:20 pm in reply to: CPT Page will not update #884134

Rikard
Keymaster

Hi,

Sorry but I still can’t login, are you sure that there are blank spaces in the password?

Best regards,
Rikard

December 2, 2017 at 3:11 pm in reply to: after Enfold update easy slider with mp4 selfhosted video not working #884133
Rikard
Keymaster
Hi,

I’m not sure if it will work or not but please try adding this to your functions.php file:
```
add_action('wp_enqueue_scripts', 'my_register_javascript', 100);

function my_register_javascript() {
  wp_register_script('mediaelement', plugins_url('wp-mediaelement.min.js', __FILE__), array('jquery'), '4.8.2', true);
  wp_enqueue_script('mediaelement');
}
```
Best regards,
Rikard
December 2, 2017 at 3:08 pm in reply to: Hover solution #884131

Rikard
Keymaster

Hi,

1. Please set it to none and there will be no transformation of the text.

2. I think that would be difficult, maybe it would be better to colour the background to blend in with the logo instead?

Best regards,
Rikard

December 2, 2017 at 3:04 pm in reply to: Video problem after wordpress update 4.9 #884130
Rikard
Keymaster
Hi,

Adding this to your functions.php file has worked for other users:
```
add_action('wp_enqueue_scripts', 'my_register_javascript', 100);

function my_register_javascript() {
  wp_register_script('mediaelement', plugins_url('wp-mediaelement.min.js', __FILE__), array('jquery'), '4.8.2', true);
  wp_enqueue_script('mediaelement');
}
```
Best regards,
Rikard
December 2, 2017 at 2:12 pm in reply to: Icon elements are displaying strange on Samsung S7 #884117

Rikard
Keymaster

Hi,

I can see the code applying on the page in private, could you check again please? There is no overlapping on any screen size on my end.

Best regards,
Rikard

December 2, 2017 at 10:54 am in reply to: Extra Info / Phone info Link color in Transparent Header #884105
Rikard
Keymaster
Hey rpichler,

Please try this CSS instead:
```
.phone-info a {
  color:black;
}

.home .phone-info a {
  color:white;
}
```
Best regards,
Rikard
- This reply was modified 7 years, 8 months ago by Rikard.
December 2, 2017 at 10:31 am in reply to: Gallery thumbnails are tiny, can I set them to be larger? #884102

Rikard
Keymaster

Hi,

Glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 2, 2017 at 10:29 am in reply to: Blog posts element #884101
Rikard
Keymaster
Hi,

Thanks for the video, please try this below the first CSS I sent:
```
.avia-content-grid-active .av_one_fourth.first {
    margin-left:0 !important;
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 58,201 through 58,230 (of 92,398 total)

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