Page 1919 – Support | Kriesi.at – Premium WordPress Themes

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January 21, 2018 at 7:47 am in reply to: Enfold activate problem #900286

Rikard
Keymaster

Hi,

Thanks for that, though your site seems to be offline? Please see private.

Best regards,
Rikard

January 21, 2018 at 7:45 am in reply to: Connection lost #900285

Rikard
Keymaster

Hi Katja,

Thanks for the login details, how can we reproduce the problem?

Best regards,
Rikard

January 21, 2018 at 7:41 am in reply to: delete space between element #900284
Rikard
Keymaster
Hi,

Please try this instead:
```
.home #av_section_1 .avia-content-slider-odd {
  margin-top:0 !important;
}
```
Best regards,
Rikard
January 21, 2018 at 7:37 am in reply to: popular post on page. #900283

Rikard
Keymaster

Hi,

Thanks for that, where can we see the actual element?

Best regards,
Rikard

January 21, 2018 at 7:30 am in reply to: Enfold 4.2 update caused missing Mobile menu (Plugin issue) #900282

Rikard
Keymaster

Hey Colin,

I wouldn’t recommend going back to 3.1 since that is very old. Do you really have to use that plugin? There are other ways of creating multiple menus, maybe you could try using widgets instead?

Best regards,
Rikard

January 21, 2018 at 7:28 am in reply to: Should I update my theme? #900281

Rikard
Keymaster

Hi,

Thanks for the feedback, do you know the exact version of PHP 7 you were running? If it’s 7.2 then we have had problems with that, 7.1 should work though.

Best regards,
Rikard

January 21, 2018 at 7:24 am in reply to: impossible to embed instagram pics #900280

Rikard
Keymaster

Hi,

Thanks for the feedback, on which page can we see the problem?

Best regards,
Rikard

January 21, 2018 at 7:21 am in reply to: Enfold 4.2.1 upgrade #900279

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 21, 2018 at 7:21 am in reply to: Hello, I would like to buy the Assets theme #900278

Rikard
Keymaster

Hey Paul,

Thanks for contacting us. You can purchase Enfold here: themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. I’m not sure what Assets is though, I think that is something custom to your friends site?

Best regards,
Rikard

January 21, 2018 at 7:18 am in reply to: update now white screen #900276

Rikard
Keymaster

Hi,

Updating to PHP 7 or 7.1 should likely fix your problems, please let us know if you should need any further help from us.

Best regards,
Rikard

January 21, 2018 at 7:15 am in reply to: Button Links no working #900275

Rikard
Keymaster

Hi,

Thanks for that, you are using an old version of the theme. Could you try updating the theme to the latest version (4.2.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

January 21, 2018 at 7:02 am in reply to: HTTP Error File Upload Image Width Issue #900273

Rikard
Keymaster

Hi,

Thanks for that, I got an error as well, but I don’t think this is down to which theme you are running since that is core WordPress functionality. The error message I got was that the process exceeded the max execution time, that should be able to be adjusted on your server by your hosting provider.

Best regards,
Rikard

January 21, 2018 at 6:54 am in reply to: Custom Breakpoints 1/3rd elements with images #900272
Rikard
Keymaster
Hi,

Try adding this to your CSS:
```
margin:0 !important;
```
Best regards,
Rikard
January 21, 2018 at 6:50 am in reply to: Gap in top of header when collapsing #900271

Rikard
Keymaster

Hi,

I couldn’t see any problems like that on my end using Chrome, could you post a screenshot of the issue and in which browser you are seeing it please?

Best regards,
Rikard

January 21, 2018 at 6:44 am in reply to: Implementing a video properly on the homepage #900270
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av-masonry-entry-title {
  font-family:arial !important;
  text-align:center;
}
```
Best regards,
Rikard
January 21, 2018 at 6:40 am in reply to: Advanced Layout Editor #900269

Rikard
Keymaster

Hey Jean-Marc,

You are running an old version of the theme, could you try updating the theme to the latest version (4.2.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

January 21, 2018 at 6:38 am in reply to: Hide child catagories + hiding breadcrumbsbar homepage #900268

Rikard
Keymaster

Hi,

Great, glad you found a solution and thanks for sharing :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 21, 2018 at 6:36 am in reply to: Image Caption Font Resize on Smaller screens #900267

Rikard
Keymaster

Hi,

Great, glad you found a solution and thanks for sharing :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 21, 2018 at 6:34 am in reply to: fullwidth east slider bleed caption background #900266
Rikard
Keymaster
Hi,

Ok, please try this instead:
```
.caption_container {
    max-width: 100% !important;
    width: 100% !important;
    padding: 0 !important;
    margin: 0 !important;
}
```
Best regards,
Rikard
January 21, 2018 at 6:29 am in reply to: Update Enfold – Responsive Multi-Purpose Theme by Kriesi #900265

Rikard
Keymaster

Hi Nicoletta,

Thanks for the clarification. A lot of other users have reported that they are not able to get the update through the backend either, and to be honest I’m not sure why that is. You don’t really need update to 4.2.1 if you don’t want to, but if you do, then I would simply overwrite the whole theme folder with the new one using FTP.

Best regards,
Rikard

January 21, 2018 at 6:23 am in reply to: Hide item in mobile dropdown menu #900264

Rikard
Keymaster

Hey AugeoCoop,

Could you try updating the theme to the latest version (4.2.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

January 21, 2018 at 5:40 am in reply to: Can't Drag and Drop Widgets #900261

Rikard
Keymaster

Hi,

What you did worked, since it’s working now on my end. Please check you site.

Best regards,
Rikard

January 21, 2018 at 5:37 am in reply to: where can I find the 404 page to edit #900260

Rikard
Keymaster

Hi,

No, you would have to edit the template directly or edit it with CSS. I’m not sure what your definition of beautiful is, you will have to be a bit more specific.

Best regards,
Rikard

January 21, 2018 at 5:00 am in reply to: Fixing widget area position just like the menu area #900258

Rikard
Keymaster

Hi,

I’m not sure but I think so, did you try to add the code to a sidebar widget?

Best regards,
Rikard

January 21, 2018 at 4:58 am in reply to: Background pictures covering altenate content, background bod and normal content #900257

Rikard
Keymaster

Hey jairharder,

We can help you out if you run into problems, if you have any specific questions then let us know and post a link to your site.

Best regards,
Rikard

January 21, 2018 at 4:51 am in reply to: I can not change flaticons #900256

Rikard
Keymaster

Hi Silvio,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 21, 2018 at 4:46 am in reply to: [SOLVED] Avia layout elements not working with Contact Form 7 #900254
Rikard
Keymaster
Hi,

Thanks for that, I’m not sure why it’s displaying the shortcode like that. But maybe you could try to replace it with actual markup instead? For instance, the first shortcode:
```
[av_one_fourth first]<label>Aanhef*[select* aanhef "Kies hier" "Dhr." "Mevr."]</label>[/av_one_fourth]
```
Would be replaced by this:
```
<div class="av_one_fourth first"><label>Aanhef*[select* aanhef "Kies hier" "Dhr." "Mevr."]</label></div>
```
Best regards,
Rikard
- This reply was modified 7 years, 10 months ago by Rikard.
January 21, 2018 at 4:41 am in reply to: Problems with widgets #900253

Rikard
Keymaster

Hi,

Thanks for the feedback, let’s stick to one problem at a time. There are a lot of error messages when trying to open the footer widgets but they are likely not theme related as this is core WordPress functionality. If you want us to have a further look at this then we need permission to disable plugins in order to debug.

Best regards,
Rikard

January 21, 2018 at 4:37 am in reply to: Problem with display of header on a tablet #900252

Rikard
Keymaster

Hi Brian,

I can’t see that the mobile menu is active on desktop, it switches at 990 pixels on my end. Is that the way you want it or do you want to change that?

Best regards,
Rikard

January 20, 2018 at 3:58 pm in reply to: disable mouse over for images #900114

Rikard
Keymaster

Hi Alex,

You should be able to set that under Enfold->Advanced Styling, look for the Linked Image Overlay option.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 57,541 through 57,570 (of 93,028 total)

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