Page 1889 – Support | Kriesi.at – Premium WordPress Themes

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February 22, 2018 at 6:49 am in reply to: Modification and display bug #915909
Rikard
Keymaster
Hi Elsa,

Thanks for the feedback. The layout builder can be a bit sensitive to open html markup unfortunately, and I think that is the problem in your case. I found this markup for instance:
```
<strong>Quels produits peuvent être labellisés ?<strong>
```
I closed that tag for you but unfortunately the content below it disappeared, could you try creating it please? If you should have this problem again then please try to check all the markup you have added and make sure that it’s properly closed.

Best regards,
Rikard
February 22, 2018 at 6:42 am in reply to: Fullwidth Easy Slider not showing. #915907

Rikard
Keymaster

Hey Mickeyboy000,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

February 22, 2018 at 6:36 am in reply to: 4.2.4 Issues #915904

Rikard
Keymaster

Hi,

Thanks for the feedback, I did what you recommended but I can’t see any changes on my local install. I think we would need to see the actual problem on your site.

Best regards,
Rikard

February 22, 2018 at 6:25 am in reply to: Mobile View Only Seeing Code #915898

Rikard
Keymaster

Hey Brigitte,

It looks like your site is down?

Best regards,
Rikard

February 22, 2018 at 5:50 am in reply to: Need help with issue with Enflod + Woo CSV Import Suite (Exporting function) on wordpress #915884

Rikard
Keymaster

Hi,

Thanks for the feedback, though this channel is for pre-sale questions only. Could you please register on the support forum? If you are having problems with a plugin, then I would ask you to contact the plugin developer first to see if they can help you out.

Best regards,
Rikard

February 22, 2018 at 5:48 am in reply to: Scroll-down-link arrow is showing the wrong icon #915883

Rikard
Keymaster

Hey anonnraleigh,

Please refer to this article: http://kriesi.at/documentation/enfold/enable-cors/

Best regards,
Rikard

February 22, 2018 at 5:47 am in reply to: alternate banner option for landing pages #915882

Rikard
Keymaster

Hey Robyone925,

Thanks for the link, though I’m not sure I understand exactly what you are looking to achieve. Could you post a screenshot highlighting your intentions please?

Best regards,
Rikard

February 22, 2018 at 5:45 am in reply to: Avia Builder won't load or let me edit pages! #915881

Rikard
Keymaster

Hi,

I’m not sure why the developers or your site has renamed the theme, maybe to sell if off as their own? Anyway, renaming the theme means that the automatic updates won’t work, that is likely why you are seeing the message that there are no updates. I think it would be a good idea if you cloned your site to a staging area, so that you can update and experiment on there, that would keep your production site safe while you are updating.

On the staging site you can upload the theme manually via FTP first of all: http://kriesi.at/documentation/enfold/updating-your-theme-files/

About the PHP info: you can get that from your cpanel or by contacting your hosting provider.

Best regards,
Rikard

February 22, 2018 at 5:35 am in reply to: Contact Form #915878

Rikard
Keymaster

Hi,

Thanks for the feedback, we’ll keep the thread open in case you should need any further help on the topic.

Best regards,
Rikard

February 22, 2018 at 5:32 am in reply to: Install custom font #915877

Rikard
Keymaster

Hi Norberto,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 22, 2018 at 5:27 am in reply to: Top menu – secondary menu too long #915873

Rikard
Keymaster

Hi Martina,

What I meant by another structure was that maybe some of the items could become subitem? Also, did you try to move the parent item up in the list under Appearance->Menus?

Best regards,
Rikard

February 22, 2018 at 5:19 am in reply to: Change Page Width when Hamburger Menu Appears? #915871
Rikard
Keymaster
Hi Colin,

Thanks for that, please try the following in Quick CSS:
```
@media only screen and (max-width: 1024px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Best regards,
Rikard
February 22, 2018 at 5:09 am in reply to: Background Video on Fullsize Slider Positioning #915869

Rikard
Keymaster

Hey mcristina959,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

February 22, 2018 at 5:06 am in reply to: Enfold Demo Content Problem #915867

Rikard
Keymaster

Hi Nathan,

Could you try to import the demo manually to see if that works better? You will find instructions in private.

Best regards,
Rikard

February 22, 2018 at 5:00 am in reply to: Theme templates #915866

Rikard
Keymaster

Hey Graeme,

You can copy pages by activating debug mode which enables you to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, you can then copy the shortcodes to a new page. If you only want to change the behaviour of the header then you can do so in the Layout menu on the right hand side of the edit page.

Best regards,
Rikard

February 22, 2018 at 4:57 am in reply to: Grid Row not over the whole page #915864

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007, much appreciated :-)

Best regards,
Rikard

February 22, 2018 at 4:55 am in reply to: Need help with issue with Enflod + Woo CSV Import Suite (Exporting function) on wordpress #915862

Rikard
Keymaster

Hey Danny Ratan,

Could you please register on the support forum for technical support please? Also please try to explain your issue a bit further as I’m not sure I understand the problem.

Best regards,
Rikard

February 22, 2018 at 4:53 am in reply to: Shopping cart link to checkout does not work on mobile devices #915860
Rikard
Keymaster
Hey hindenseko,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive #top #menu-item-shop.cart_dropdown {
    z-index: 100000 !important;
}
}
```
Best regards,
Rikard
February 22, 2018 at 4:41 am in reply to: Sort Magazine Items in alphabetical order? #915857

Rikard
Keymaster

Hi mitcsoftware,

No, CSS is used for styling only.

Best regards,
Rikard

February 22, 2018 at 4:40 am in reply to: Expand header logo width #915854

Rikard
Keymaster

Hey bonbuttercup,

Your site looks to be in coming soon mode, could you post login details in private so that we can have a closer look please?

Best regards,
Rikard

February 22, 2018 at 4:33 am in reply to: Masonry Gallery – Bug #915850

Rikard
Keymaster

Hi Ryan,

Did you have any luck with the update?

Best regards,
Rikard

February 22, 2018 at 4:29 am in reply to: Show youtube video in main blog post list #915848

Rikard
Keymaster

Hey Kirtus,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

February 22, 2018 at 4:25 am in reply to: 4.2.4 Issues #915846

Rikard
Keymaster

Hi,

Thanks for the feedback. Where can we see the issue?

Best regards,
Rikard

February 22, 2018 at 3:57 am in reply to: Problem uploading Demos #915833

Rikard
Keymaster

Hi,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 22, 2018 at 3:52 am in reply to: Modification and display bug #915832

Rikard
Keymaster

Hi Elsa,

Thanks for the screenshots, though I’m not sure how to reproduce the error? If you could try to explain exactly what you did to get the error then that would be helpful. First off though, could you try updating the theme to the latest version (4.2.4) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

February 22, 2018 at 3:45 am in reply to: Sub menu issue #915830

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 21, 2018 at 1:03 pm in reply to: Look forward #915413

Rikard
Keymaster

Hey Biggy,

We will just have to wait and see I think, the theme itself won’t be compatible with the Gutenberg editor within the foreseeable future though. I can just advise you to be extra careful before updating to 5.0.

Best regards,
Rikard

February 21, 2018 at 12:58 pm in reply to: Add Tahoma font to Enfold #915408
Rikard
Keymaster
Hi,

If you only need that font for you headers, then this should work:
```
h1, h2, h3, h4, h5, h6 {
  font-family: Tahoma, Verdana, Segoe, sans-serif !important;
}
```
Try putting it in Quick CSS.

Best regards,
Rikard
February 21, 2018 at 12:35 pm in reply to: Can't open home page to edit #915392

Rikard
Keymaster

Hi,

If moving the page should not help, then please try to deactivate all plugins to see if there is a conflict coming from any of them.

Best regards,
Rikard

February 21, 2018 at 12:33 pm in reply to: Can't open home page to edit #915388

Rikard
Keymaster

Hey info224,

Thanks for the login details. Please try to enable debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy the shortcodes to a new page to see if that helps.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 56,641 through 56,670 (of 93,028 total)

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