Page 1879 – Support | Kriesi.at – Premium WordPress Themes

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March 2, 2018 at 7:57 am in reply to: Demo Import problem #920136

Rikard
Keymaster

Hi,

Did you try to import the demo manually? I posted instructions in my previous reply.

You could also try to clear your installation using a plugin like this: https://wordpress.org/plugins/wordpress-reset/, and then try the import again.

Best regards,
Rikard

March 2, 2018 at 7:47 am in reply to: Easy Slider stuck in loading after 3 images with captions #920127

Rikard
Keymaster

Hey ccebreros,

Thanks for the login details. Could you try updating the theme to the latest version (4.2.5) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 2, 2018 at 7:44 am in reply to: using american typewriter font as default font #920125

Rikard
Keymaster

Hi Ingrid,

Please refer to this tutorial: http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/

Best regards,
Rikard

March 2, 2018 at 7:41 am in reply to: Search box in navigation bar disappears (Chrome) #920124

Rikard
Keymaster

Hi Colin,

I can’t reproduce that on my end either using Chrome on OSX, could you try to investigate a bit more under which circumstances this happens please?

Best regards,
Rikard

March 2, 2018 at 7:37 am in reply to: The menu bar does not work on mobiles #920123

Rikard
Keymaster

Hi,

Thanks for the feedback. Could you create a new user and post the login details here in private instead maybe? You can use this email for the user: (Email address hidden if logged out) , just don’t forget to post the login details here in private so that all moderators have access to it.

Best regards,
Rikard

March 2, 2018 at 7:33 am in reply to: Pages showing in Blog Posts module with grid #920122

Rikard
Keymaster

Hi,

Thanks for that, I’m not sure why that is happening though. Did you try editing the Blog Posts element and select all the categories you want to display there?

Best regards,
Rikard

March 2, 2018 at 7:26 am in reply to: Which gallery is speed test friendly? #920120

Rikard
Keymaster

Hey sushiradio,

If you compress and serve your images at the right size you should be able to use any gallery.

Best regards,
Rikard

March 2, 2018 at 7:25 am in reply to: Blog Element – Move Date above Post Title #920119

Rikard
Keymaster

Hi,

Thanks for the feedback. Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

March 2, 2018 at 7:23 am in reply to: Full Screen Slider captions #920117
Rikard
Keymaster
Hi,

Please try this instead:
```
@media only screen and (max-width: 767px) {
  .slideshow_align_caption h2.avia-caption-title {
    font-size:26px !important;
  }
}
```
Best regards,
Rikard
March 2, 2018 at 7:18 am in reply to: mega menu image sizes change differently #920111

Rikard
Keymaster

Hi Ariane,

Thanks for the feedback. I get the same result on my end, it looks like they change a bit since they can’t fit otherwise and I think it still looks ok. Changing this would probably mean quite a lot of CSS changes unfortunately.

Best regards,
Rikard

March 2, 2018 at 7:12 am in reply to: Problem after update to 2.4.2 #920108

Rikard
Keymaster

Hi,

Glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 2, 2018 at 7:11 am in reply to: radius border in mobile browsers #920107

Rikard
Keymaster

Hey Mona,

I couldn’t see anything like that on my end using Chrome, could you post a screenshot highlighting the element in question please?

Best regards,
Rikard

March 2, 2018 at 7:08 am in reply to: Updated to 4.2.4 from 3.5 – site down with error #920106

Rikard
Keymaster

Hi shafiqkhan,

Please open a new thread and include admin login details to your site in private so that we can have a closer look.

Best regards,
Rikard

March 2, 2018 at 7:08 am in reply to: Updated to 4.2.4 from 3.5 – site down with error #920105

Rikard
Keymaster

Hi samgaw,

Where exactly are you seeing that error message? I couldn’t see anything like that on your site.

Best regards,
Rikard

March 2, 2018 at 7:06 am in reply to: main menu placement is changing before and after scrolling #920104

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 2, 2018 at 7:04 am in reply to: Image and Page content don't show up in internet explorer #920103

Rikard
Keymaster

Hi Katharina,

There are many plugin to chose from when it comes to caching and minification, I think you will have to try your way forward to see what works for your site and what doesn’t.

If you are looking to speed your site up then you might find some useful information in this thread: https://kriesi.at/support/topic/seo-google-page-insights-blocking-rendering-ressources-above-the-fold/. I would recommend that you use Pingdom or GTmetrics instead if you want to measure the loading speed of your site. Google Page Speed doesn’t really do that.

If you are looking to hire someone to speed up your sites then I can recommend a service like SteadyWP.

Best regards,
Rikard

March 2, 2018 at 6:58 am in reply to: MP4 Video not playing in Background Safari / IE #920102
Rikard
Keymaster
Hi Ben,

Please try the following in Quick CSS under Enfold->General Styling:
```
#top .mejs-container {
    max-height: 100% !important;
}
```
Best regards,
Rikard
March 2, 2018 at 6:52 am in reply to: Enfold Theme – Fatal Error Code #920099

Rikard
Keymaster

Hey shamsheer1964,

Please try to increase the memory allocated to PHP on your installation: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP. I would recommend at least 256mb.

Best regards,
Rikard

March 2, 2018 at 6:46 am in reply to: Cannot access account #920098

Rikard
Keymaster

Hey Justin Davis,

We have a user registered with that email, I’ve change it to your gmail address instead. Please see private.

Best regards,
Rikard

March 2, 2018 at 6:43 am in reply to: POST /?wc-ajax=update_order_review HTTP/1.0 #920097

Rikard
Keymaster

Hi Mike,

Thanks for the feedback. Is there any actual problems with any of the functionality on the site?

Best regards,
Rikard

March 2, 2018 at 6:41 am in reply to: change blog inner navigation graphic-shapes #920096
Rikard
Keymaster
Hi,

Thanks for the screenshot. Please try this instead:
```
.avia-post-prev, .avia-post-next {
    border-top-right-radius: 0 !important;
    border-bottom-right-radius: 0 !important;
}
```
Best regards,
Rikard
March 2, 2018 at 6:38 am in reply to: masonry portfolio #920095

Rikard
Keymaster

Hi Manu,

Thanks for the feedback. We’ll keep the thread open in case you should need any further help on the topic.

Best regards,
Rikard

March 2, 2018 at 6:37 am in reply to: Multisite – Child themes #920094

Rikard
Keymaster

Hey Julie,

As far as I know it’s not possible to do that in a multisite installation, unless you are using separate themes for each of the sites.

Best regards,
Rikard

March 2, 2018 at 6:35 am in reply to: Accordion And tabs #920093

Rikard
Keymaster

Hey codecreative,

I’m not sure I understand what you are looking for, could you post a link to the elements in question and try to explain a bit further please?

Best regards,
Rikard

March 2, 2018 at 6:33 am in reply to: Social Share Buttons #920092

Rikard
Keymaster

Hi,

Try running the URL which doesn’t work through this tool: https://developers.facebook.com/tools/debug/

Best regards,
Rikard

March 2, 2018 at 6:28 am in reply to: Blog Links and Read More do not redirect correctly #920091

Rikard
Keymaster

Hi,

I change the permalink structure on the page in private, and it seems to be working. Could you have a look please?

Best regards,
Rikard

March 2, 2018 at 6:25 am in reply to: Screen dims on clicking thumbnail in Ajax preview window #920090

Rikard
Keymaster

Hi Neil,

Great, glad you got it working and thanks for the kind words :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 2, 2018 at 6:16 am in reply to: My scroll-to-top button is not displaying #920089
Rikard
Keymaster
Hi LindaK,

Thanks for the feedback. Please try this in Quick CSS:
```
#footer {
    padding: 0 !important;
}
```
Best regards,
Rikard
March 2, 2018 at 6:13 am in reply to: Blank site after updating to 4.2.5 #920087

Rikard
Keymaster

Hi,

Updates breaking customer site happens on every update, there is a very simple solution to not having to panic because your production site is down though: update on a staging version of the site first!!. We will investigate this further of course, but that is simplest way of not having to deal with broken production sites.

Everyone in this thread who is not @mmaack; please open new threads and include admin login details to your sites in private so that we can have a closer look and help you out individually.

@mmaack: if you want to downgrade to 4.2.4 then you can find the files in private.

Best regards,
Rikard

March 2, 2018 at 6:02 am in reply to: Activating Page Builder into WP Courseware units #920085
Rikard
Keymaster
Hey Phet,

On this line:
```
$meta['page'][] = 'post'; /*instead add the name of the custom post type here*/
```
Did you try replacing page with the name of the custom post type?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 56,341 through 56,370 (of 93,028 total)

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