Hi Pete,

Thanks for the feedback, we are aware of the problem with Safari and it’s unfortunately out of our hands. The problem is that Safari, unlike other browsers, seems to stop JavaScript process if you are not on the actual tab. It makes sense to save resources like that, but problem like these happen as a consequence. It’s not a very likely user scenario though, most users will go to your site and then close it after they have done what they want.

About the audio player: I’m not sure what is causing that, but we do try to get all users with problems on the latest version since it doesn’t make much sense fixing problems on old versions of the theme. Maybe you could try to update?

About your child theme: great that you are running a child already, though I’m not sure exactly where you have placed your functions.php code? If it’s in the child then it should be safe. But like we always recommend; back your site up properly before doing any updates. To be extra sure I would copy your whole installation to a staging area and then perform the updates there first to make sure your productions site is not affected.

Best regards,
Rikard

• This reply was modified 7 years, 10 months ago by Rikard.

Hey Toni Martin,

Please try the following in Quick CSS under Enfold->General Styling:

.responsive.html_mobile_menu_tablet #top #wrap_all .av-logo-container {
    height: 50px !important;
    line-height: 50px !important;
}

@media only screen and (max-width: 989px) and (min-width: 768px) {
.responsive.html_mobile_menu_tablet.html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 50px !important;
}
}

Best regards,
Rikard

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hey Stadsherberg,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

Hi Stefan,

Thanks for the feedback. How can we reproduce the problem? I can’t see any problems on your page though.

You can set your forum avatar in the link I sent.

Best regards,
Rikard

Hi,

If it’s a conflict with the content above, then it will likely not be fixed no. What exactly are you having problems with? We can enable debug mode and copy the page for you if you like.

Best regards,
Rikard

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

Hi Ben,

Thanks for the feedback. So 1 and 2 are ok now?

About your third problem, I haven’t seen that before and I think it’s due to a plugin conflict. I tried editing a text box on the page in private and it worked 2/3 times, then the text turned white in the editor and the change I made didn’t take. I edited it again though and it was back to normal after that.

Could you try to disable all plugins to see if there is a conflict coming from any of them? I’m particularly looking at the SiteOrigin plugins.

Best regards,
Rikard

Hi,

Great, glad you got it working :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Phil,

Thanks for that, it looks like the CSS being applied is minified by something. Could you try to remove the minification or caching you have active to see if that helps please?

If that doesn’t help then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

Hi,

Thanks for the feedback, we’ll get to your other questions as well.

Best regards,
Rikard

Hi,

If you right-click anywhere on the page in question and select Inspect in your browser, then you will see the page ID class in the body tag. You could also edit it on the backend of WordPress, and you should see it in the URL itself.

Best regards,
Rikard

Hey Colferg,

First off, could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

Hey Colferg,

I’m not sure which element you are referring to, could you post a screenshot highlighting it please?

Best regards,
Rikard

Hey Chris,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard