Page 1852 – Support | Kriesi.at – Premium WordPress Themes

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April 5, 2018 at 6:11 am in reply to: How to change the vertical align of text beside dropcaps? #937476

Rikard
Keymaster

Hi,

Thanks for the helpful feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 5, 2018 at 6:09 am in reply to: Theme update caused website to crash #937475

Rikard
Keymaster

Hi,

4.2.6 is the latest version and you can download that from your Themeforest account.

If you should need any further technical support then please register on the support forum and open a new thread there.

Best regards,
Rikard

April 5, 2018 at 6:06 am in reply to: WooCommerce Mobile Cart Icon URL/Hyperlink Click Issue #937474

Rikard
Keymaster

Hi,

Great, glad we could help and thanks a lot for the kind words :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 5, 2018 at 6:02 am in reply to: Enfold Google Maps in Visual Builder not displaying on mobile devices #937472

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 5, 2018 at 6:01 am in reply to: Enfold, preloader, sticking #937471

Rikard
Keymaster

Hey helban,

Thanks for the login details, though they are not working. Please check and verify.

Also, what exactly do you mean by the preloader is sticking? Please try to explain that a bit further.

Best regards,
Rikard

April 5, 2018 at 5:58 am in reply to: I have a problem with testimonial item. #937469

Rikard
Keymaster

Hi,

Thanks for the feedback, so everything is working as it should then? Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 5, 2018 at 5:55 am in reply to: White page after updates #937467

Rikard
Keymaster

Hey RO_buro,

It will be difficult to help you out if we can’t see the actual problem, would you be able to copy your site to a staging area and perform the update there maybe?

Best regards,
Rikard

April 5, 2018 at 5:47 am in reply to: Customized the theme as per my liking but bit of css please? #937466
Rikard
Keymaster
Hi,

Thanks for the feedback, though I can’t see any overlapping in the header on mobile devices. If you want to activate the burger menu for tablets as well then you can try this in Quick CSS:
```
@media only screen and (max-width: 1024px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Best regards,
Rikard
April 5, 2018 at 5:39 am in reply to: Error 500 or balnk page in some woocommerce\single product page #937459

Rikard
Keymaster

Hey sisgroupsrl,

Did you try to disable all plugins except WooCommerce to see if one of them is causing the problem? If that is not the case then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

April 5, 2018 at 5:36 am in reply to: WordPress 4.9.5 update caused Enfold Theme Options not to work #937457

Rikard
Keymaster

Hi mexi33330,

Please open a new thread and include admin login details in private so that we can have a closer look.

Best regards,
Rikard

April 5, 2018 at 5:36 am in reply to: WordPress 4.9.5 update caused Enfold Theme Options not to work #937455

Rikard
Keymaster

Hi FRCM,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

April 5, 2018 at 5:34 am in reply to: Elegant blog layout #937452

Rikard
Keymaster

Hi,

Glad we could help :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 5, 2018 at 5:18 am in reply to: Mobile view not working properly #937442
Rikard
Keymaster
Hey tropsens,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.home #full_slider_1 .content {
padding-top:50px !important
}
}
```
Best regards,
Rikard
- This reply was modified 7 years, 9 months ago by Rikard.
April 4, 2018 at 2:03 pm in reply to: Not finding Enfold easy at all #937160

Rikard
Keymaster

Hi John,

You can start a new thread by navigating to a sub-forum, like Enfold. There you will see a big blue button above the topics, which reads Can’t find a solution to your problem? Open a new thread.

The profile pictures are fetched from Gravatar.

Best regards,
Rikard

April 4, 2018 at 1:58 pm in reply to: Enfold demo import with Woocommerce products not importing product variations #937156

Rikard
Keymaster

Hi Steve,

Thanks for the feedback, so I take it you got everything working? Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 4, 2018 at 1:57 pm in reply to: Enfold Set Socket Top and Bottom Border Colour and Thicker #937155
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
#socket {
    background: red;
    border-top: 10px solid blue;
    border-bottom: 10px solid blue;
}
```
Best regards,
Rikard
April 4, 2018 at 1:54 pm in reply to: Checkbox for Privacy Policy? #937153

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Please let us know if you should need any further help on the topic @m_reiprich.

Best regards,
Rikard

April 4, 2018 at 1:51 pm in reply to: […]uploads/avia_fonts/medical/charmap.php is missing #937148

Rikard
Keymaster

Hi Lorenzo,

Please open a new thread and include admin login details in private so that we can have a closer look.

Best regards,
Rikard

April 4, 2018 at 1:50 pm in reply to: Tag-pages similar to Category-pages #937146

Rikard
Keymaster

Hey Medical,

Great, glad you got it figured out and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 4, 2018 at 1:45 pm in reply to: bulleted list dots quick css #937140

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did you try that out and did you have any luck with it @capuchin?

Best regards,
Rikard

April 4, 2018 at 1:44 pm in reply to: Change colour of paragraph text on specific page #937139
Rikard
Keymaster
Hey boufon,

You can wrap your text in a span with a class, something like this:
```
<span class="my-class">your text here</span>
```
Then add this to Quick CSS to apply a different colour to it on mobile devices:
```
@media only screen and (max-width: 767px) {
  span.my-class {
    color:red;
  }
}
```
Best regards,
Rikard
April 4, 2018 at 1:38 pm in reply to: link from gallery picture to another page #937132

Rikard
Keymaster

Hi,

Great, glad you got it working :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 4, 2018 at 1:37 pm in reply to: Can't remove a menu item #937130

Rikard
Keymaster

Hi,

Thanks for that, though the default WordPress login URL doesn’t seem to work. Could you post that as well please?

Also, which menu item exactly are you not able to remove?

Best regards,
Rikard

April 4, 2018 at 1:35 pm in reply to: full width custom separator – standard padding/margin too big #937129
Rikard
Keymaster
Hey capuchin,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-29 .avia_textblock .hr {
    line-height: 0 !important;
}
```
Best regards,
Rikard
April 4, 2018 at 1:31 pm in reply to: Yoast SEO multiple descriptions #937127

Rikard
Keymaster

Hey canter,

How and where can we reproduce the problem? I’m pretty sure this is not theme related though.

Best regards,
Rikard

April 4, 2018 at 1:28 pm in reply to: Fatal error #937124

Rikard
Keymaster

Hey Claudia Gruber,

Please register on the support forum for technical support.

For your problem; you could try to delete the entire theme folder then upload a fresh copy of the theme via FTP as well to see if that helps.

Best regards,
Rikard

April 4, 2018 at 1:25 pm in reply to: WordPress 4.9.5 versus ENFOLD #937123

Rikard
Keymaster

Hey Koen Koevoets,

I’m not sure I understand what you mean by that, was the theme deleted from the server? If so then your hosting provider should be able to help you with restoring the site from a backup.

Please note that this is the pre-sale channel, please register on the support forum for technical support.

Best regards,
Rikard

April 4, 2018 at 1:22 pm in reply to: Developer licenve #937122

Rikard
Keymaster

Hey Breda McGuigan,

Thanks for reaching out. There are only the regular and extended licence ($2950), though most people tend to buy additional licences once they get new orders from customers or need it for themselves.

Best regards,
Rikard

April 4, 2018 at 1:19 pm in reply to: Debug bar doesn't show although Debug code added in functions.php child theme #937120

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

April 4, 2018 at 1:16 pm in reply to: Video Self hosted #937119

Rikard
Keymaster

Hi,

Great, glad we could help and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
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Posts

Viewing 30 posts - 55,531 through 55,560 (of 93,285 total)

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