Page 1810 – Support | Kriesi.at – Premium WordPress Themes

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Posts
May 10, 2018 at 4:46 am in reply to: LayerSlider Shortcode not working – was working until I added another shortcode #954271

Rikard
Keymaster

Hi phillipsmind,

We have a problem with shortcodes in the latest version of the theme which you are using, an actual LayerSlider element needs to be present on the page for the shortcodes to work. Could you try adding the slider with the builder element instead please?

Best regards,
Rikard

May 10, 2018 at 4:41 am in reply to: Vimeo background video loading slowly #954270

Rikard
Keymaster

Hey hackoffseries,

Thanks for the login details. Your video is not playing at all when I’m not logged in, and it plays perfectly when I am logged in. That leads to be believe that you are getting cached results, could you try clearing the cache from your caching plugin and leave it deactivated until you have solved this problem?

Best regards,
Rikard

May 9, 2018 at 8:00 am in reply to: Lightbox Modal Window no longer working after update to 4.3.1 #953744

Rikard
Keymaster

Hi Dominic,

Sorry for the problems, we should hopefully have this resolved in the next version of the theme.

Best regards,
Rikard

May 9, 2018 at 7:57 am in reply to: shopping cart in main menu #953741

Rikard
Keymaster

Hey EpicWebDesigns,

I’m not sure if that would be possible but send us a link to your site and we’ll have a closer look at it.

Best regards,
Rikard

May 9, 2018 at 7:56 am in reply to: Menu on top, logo left #953740
Rikard
Keymaster
Hey jcompter,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av-section-bottom-logo {
  margin-top:30px;
}
```
Best regards,
Rikard
May 9, 2018 at 7:54 am in reply to: Site not working #953739

Rikard
Keymaster

Hi,

You don’t need to verify the API key if it’s working, simply transfer the site to the new location.

Best regards,
Rikard

May 9, 2018 at 7:52 am in reply to: Add Breadcrumbs to Footer #953738

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007, much appreciated :-)

Best regards,
Rikard

May 9, 2018 at 7:51 am in reply to: Slider homepage gone after updating #953736

Rikard
Keymaster

Hi,

Could you try to use the LayerSlider element from the Layout Builder instead please?

Best regards,
Rikard

May 9, 2018 at 7:49 am in reply to: help to fix 1st page of newsfeed replicating itself #953735

Rikard
Keymaster

Hi,

Thanks for that, I can see that you are running a very old version of the theme. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/. Please make sure that you have proper backups before updating, in case you should need to roll back.

Best regards,
Rikard

May 9, 2018 at 7:45 am in reply to: Mobile menu not working after the latest update #953734

Rikard
Keymaster

Hey Joy,

Thanks for the login details, though I can’t see why that is not working. Could you try deactivating all plugins to see if one of them is causing a conflict please?

Best regards,
Rikard

May 9, 2018 at 7:40 am in reply to: Easy slider is blank #953733

Rikard
Keymaster

Hi Jacqueline,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 7:37 am in reply to: Fade out with read more link not working in Iconbox #953731

Rikard
Keymaster

Hi joax,

Thanks for the feedback, we might include this in the theme at some point.

Best regards,
Rikard

May 9, 2018 at 7:36 am in reply to: Enfold mail form doesn't work #953730

Rikard
Keymaster

Hi Menno,

Glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 7:35 am in reply to: Enfold mail form doesn't work #953729
Rikard
Keymaster
Hi danielvanloosbroek,

Please try this in Quick CSS:
```
.home #contact-klein .avia_transform .av-extra-border-element.border-extra-diagonal {
    margin-top: -150px !important;
}
```
Best regards,
Rikard
May 9, 2018 at 7:33 am in reply to: Add a bar to show the cookie banner #953728

Rikard
Keymaster

Hey Daniele1989,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

May 9, 2018 at 7:30 am in reply to: Accordeon scroll position #953727

Rikard
Keymaster

Hey pixelsaft,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

May 9, 2018 at 7:29 am in reply to: After Enfold Update the Website doesnt work (language english/chinese) #953726

Rikard
Keymaster

Hey ACKolloquium,

Sorry for the problems. Could you try to completely remove the theme folder from the server then re-upload a fresh copy via FTP to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Also, if you have the ability to run PHP 7.0 or 7.1 then please try to do so.

Best regards,
Rikard

May 9, 2018 at 7:24 am in reply to: change menu colors #953725

Rikard
Keymaster

Hi sveta-r,

Do you have any caching plugins active? Does your hosting provider apply caching?

Best regards,
Rikard

May 9, 2018 at 7:22 am in reply to: Problems Advance Layout Editor (after Update?) #953724

Rikard
Keymaster

Hi,

I’m not sure what you mean by this, but the builder content consists of shortcode, which your screenshot shows. Why don’t you stick to the Layout Builder instead, why do you need to use the default WordPress editor?

Also, does your website have a URL?

Best regards,
Rikard

May 9, 2018 at 7:18 am in reply to: Full width Sub menu goes over mobile menu. #953723
Rikard
Keymaster
Hey Jillian,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 990px) {
#sub_menu1 {
  display:none !important;
}
}
```
Best regards,
Rikard
May 9, 2018 at 7:11 am in reply to: Adding shortcode (addthis) to post slider #953719

Rikard
Keymaster

Hi Davide,

Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 9, 2018 at 7:10 am in reply to: Woocommerce Product Grid Font Change #953717

Rikard
Keymaster

Hi,

Thanks for the feedback. I’ll close this for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 9, 2018 at 7:09 am in reply to: WP Statistics plugin #953716

Rikard
Keymaster

Hi,

Just to check if I understand your problem correctly; you have a statistics plugin which failed to update, then re-installing it didn’t work either? Did you try to reach out to the plugin developer to see if they can see what is going wrong? Did you try a different plugin which does the same thing?

Please note that we are here to help with problems with our themes, not third party plugins.

Best regards,
Rikard

May 9, 2018 at 7:05 am in reply to: Theme Not Loading #953715

Rikard
Keymaster

Hey Gökhan,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 9, 2018 at 7:01 am in reply to: footer menu collapsible #953713

Rikard
Keymaster

Hey depcmakelaar,

Not that is not possible by default unfortunately.

Best regards,
Rikard

May 9, 2018 at 7:00 am in reply to: Adding same hover zoom effect on Icon Symbol like on pictures #953711

Rikard
Keymaster

Hi,

Great, glad you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 6:57 am in reply to: Secondaire menu is too thick #953710
Rikard
Keymaster
Hey studioinktvis,

Please try the following in Quick CSS under Enfold->General Styling:
```
.yith-ajaxsearchform-container form {
  margin-bottom:0 !important;
}
```
Best regards,
Rikard
May 9, 2018 at 6:55 am in reply to: New site most recent product not displaying correct #953708

Rikard
Keymaster

Hey studioinktvis,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 9, 2018 at 6:53 am in reply to: Responsive mode doesn't work on mobile #953707

Rikard
Keymaster

Hi,

Thanks for the feedback, though you haven’t specified what exactly is not working? Could you try to explain a bit further or post screenshots of the problem please? https://kriesi.at/themes/enfold-band/

Best regards,
Rikard

May 9, 2018 at 6:50 am in reply to: Enfold Latest Version Update Not Available in Dashboard #953706

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 54,271 through 54,300 (of 93,302 total)

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