Page 16 – Support | Kriesi.at – Premium WordPress Themes

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April 21, 2025 at 10:19 am in reply to: Expired Licence #1481710

Rikard
Keymaster

Hey Robert,

Thanks for reaching out. Themeforest has changed their support policy since you purchased your license, support is only valid for 6 month now. If you post your purchase code in private, then we can check if you have a valid support period or not. If you need to renew your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

April 20, 2025 at 10:22 am in reply to: Problem with scroll bar Advanced Layout Editor #1481666

Rikard
Keymaster

Hi,

What we mean is that we cannot reproduce the problem on our test installations. I’m still seeing lots of 503 errors on different resources on your site, so I don’t think anything has been fixed unfortunately.

Best regards,
Rikard

April 20, 2025 at 10:18 am in reply to: Enfold missing dependencies #1481665

Rikard
Keymaster

Hey luigi Giliberti,

Thanks for reaching out to us. If you need technical support, then please open a new thread on the support forum and include WordPress admin login details in private, so that we can have a closer look at your site. Also please try to explain the problem a bit further, and where you are seeing missing dependencies.

Best regards,
Rikard

April 19, 2025 at 7:22 pm in reply to: Duplicate social icon #1481655

Rikard
Keymaster

Hey sitadi,

The problem seems to disappear when the snippet in private is inactive. Please check the custom code that you have added.

Best regards,
Rikard

April 19, 2025 at 7:06 pm in reply to: Problem with scroll bar Advanced Layout Editor #1481652

Rikard
Keymaster

Hi,

Thanks for that. I can’t reproduce this problem on my end either, but I do see a lot of 503 error on both theme, plugin and WordPress core resources while trying to edit your front page. Please try reaching out to your hosting provider to check why the server is responding with those errors.

Best regards,
Rikard

April 19, 2025 at 12:16 pm in reply to: Footer #1481633

Rikard
Keymaster

Hi John,

You can add your own content after the no link shortcode.

Best regards,
Rikard

April 19, 2025 at 12:15 pm in reply to: Mobile first #1481632

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 19, 2025 at 12:14 pm in reply to: Dynamic CSS Errors – Background Images not loading #1481631
Rikard
Keymaster
Hey BrendaSarg,

There’s nothing wrong with that functionality in the theme, but I’m guessing that you have active caching which is trying to serve a file which is no longer there. If you want to disable the post CSS generation, then please use this filter in functions.php:
```
/**
 * Filter to skip css file generation.
 * You can add logic to skip for certain pages/posts only.
 * 
 * @since 4.8.6.1
 * @param boolean $create
 * @return boolean					true | false or anything else to skip generation of css file
 */
function custom_avf_post_css_create_file( $create )
{
	return false;
}

add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );
```
Best regards,
Rikard
April 19, 2025 at 12:09 pm in reply to: Can't toggle color section #1481630

Rikard
Keymaster

Hi ipe-proing,

You can use the Grid Row element.

Best regards,
Rikard

April 19, 2025 at 12:07 pm in reply to: Font Color Button #1481629
Rikard
Keymaster
Hey Diana,

Please try the following in Quick CSS under Enfold->General Styling:
```
#top #wrap_all .avia-button.av-lvywmnms-38518dacec6c365c5bc557c866be5427:hover {
  background-color: #fff !important;
}
```
Best regards,
Rikard
April 19, 2025 at 10:39 am in reply to: Enfold theme license expired? #1481628

Rikard
Keymaster

Hey Magnus,

A theme license is valid for life. A support license will expire after 6 months though.

Best regards,
Rikard

April 19, 2025 at 10:24 am in reply to: Scrollbar no longer exists in the Visual Editor #1481627

Rikard
Keymaster

Hi mickhb,

Where can we see and reproduce the problem that you are having?

Everyone else posting in this thread; open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

April 19, 2025 at 10:22 am in reply to: Change color of menulinks #1481626

Rikard
Keymaster

Hi,

Did you check the Unstick Topbar option maybe?

Best regards,
Rikard

April 18, 2025 at 11:20 am in reply to: Social Iicons have disappeared #1481583

Rikard
Keymaster

Hi,

I’m seeing the same thing as Yigit on my end using both Chrome and Firefox, how can we reproduce the results that you are seeing?

Best regards,
Rikard

April 18, 2025 at 11:15 am in reply to: Advanced Layer Builder for Enfold is no longer visible. #1481582

Rikard
Keymaster

Hi,

Yes, you should be able to do that.

Best regards,
Rikard

April 18, 2025 at 11:13 am in reply to: Change image of demo and have bad picture quality now #1481581

Rikard
Keymaster

Hi,

Edit the slider, then click into each slide. You will find the buttons and links in the Advanced tab.

Best regards,
Rikard

April 18, 2025 at 11:07 am in reply to: Impossible to integrate a demo version #1481580

Rikard
Keymaster

Hi,

Thanks for the update. I tried saving pages on your site, but I’m seeing this error message:

La mise à jour a échoué. La réponse n’est pas une réponse JSON valide.

This happens when both the Enfold Layout Builder and the default WordPress editor is active, so it’s likely not theme related. I’m seeing a 404 error on the file in private, please try reaching out to your hosting provider and check why the server is responding with a 404 error.

Best regards,
Rikard

April 17, 2025 at 9:50 pm in reply to: Das Paket konnte nicht installiert werden. Dem Theme fehlt das Stylesheet style. #1481540

Rikard
Keymaster

Hey George1123,

Are you sure that you are using the correct zip file to install the theme? The package that you are downloading from Themeforest might have to be unpacked first, then pick the theme zip file inside of the unpacked folder.

Best regards,
Rikard

April 17, 2025 at 9:48 pm in reply to: Advanced Layer Builder for Enfold is no longer visible. #1481539

Rikard
Keymaster

Hi,

Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

April 17, 2025 at 9:47 pm in reply to: “fatal error on your site” #1481538

Rikard
Keymaster

Hey paddyodor,

Thanks for the login details. Is anything not working as it should on your site? If not, then this was likely only temporary during the update.

Best regards,
Rikard

April 17, 2025 at 9:45 pm in reply to: Scrollbar no longer exists in the Visual Editor #1481537

Rikard
Keymaster

Hi Michael,

Which version of the theme are you running? Where can we see and reproduce the problem in question?

Best regards,
Rikard

April 17, 2025 at 9:44 pm in reply to: Color section does not display background images #1481536

Rikard
Keymaster

Hi,

Thanks for the update. If you have further questions which are not on the original topic of this thread, then please open a new thread. Also please give us details instructions on how to reproduce the problem in question in the new thread.

Best regards,
Rikard

April 17, 2025 at 9:41 pm in reply to: Really slow and can’t edit anything #1481535

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

April 17, 2025 at 9:41 pm in reply to: Change color of menulinks #1481534

Rikard
Keymaster

Hi,

You can set the header to sticky under Enfold->Header->Header Behaviour.

Best regards,
Rikard

April 17, 2025 at 9:39 pm in reply to: Enfold: CSS problems after migration #1481533

Rikard
Keymaster

Hi studiovene,

Thanks for sharing :-)

Best regards,
Rikard

April 17, 2025 at 9:55 am in reply to: Deprecation errors #1481494

Rikard
Keymaster

Hey Jakob Schmitt,

I cannot reproduce this using PHP 8.4.6, are there any particular steps that we should take? Please check your debug settings if you don’t want these messages in your log: https://wordpress.org/support/article/debugging-in-wordpress/

Best regards,
Rikard

April 17, 2025 at 9:47 am in reply to: Columns in text blocks #1481493

Rikard
Keymaster

Hi,

Thanks for the feedback, we’ll take that into consideration for a future update.

Best regards,
Rikard

April 17, 2025 at 9:46 am in reply to: Page lost stylesheet #1481492

Rikard
Keymaster

Hi,

I’m not sure I understand your last question, please try to explain your intentions a bit further.

Best regards,
Rikard

April 17, 2025 at 9:44 am in reply to: Really slow and can’t edit anything #1481490

Rikard
Keymaster

Hey sebastiankjall,

Thanks for the login details. There are a lot of Javascript errors on the site while editing a page, none of them are theme related. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

April 17, 2025 at 9:39 am in reply to: Height of headlines in boxes #1481489

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
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Viewing 30 posts - 451 through 480 (of 92,256 total)

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