Page 15 – Support | Kriesi.at – Premium WordPress Themes

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Posts
October 17, 2024 at 9:19 am in reply to: License In Use #1469294

Rikard
Keymaster

Hey Andrew,

We have no records of that unfortunately, please try checking the sites you might have used it on.

Best regards,
Rikard

October 17, 2024 at 9:18 am in reply to: line height post title #1469293

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 16, 2024 at 7:59 pm in reply to: Funky PHP Trouble #1469268

Rikard
Keymaster

Hi,

Thanks for that. I can’t see that Enfold is installed under /friends/wp-content/themes. Where exactly is it located? If you rename the themes folder, then you should hopefully be able to access your site again.

Best regards,
Rikard

October 16, 2024 at 7:56 pm in reply to: Client updated enfold and now site is not rendering #1469267

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 16, 2024 at 7:55 pm in reply to: Resize fonts on mobile view #1469266

Rikard
Keymaster

Hi,

I’m still seeing the same server error message, maybe there are blocked IP ranges or geographic locations?

Best regards,
Rikard

October 16, 2024 at 5:56 pm in reply to: Image Slider positioning #1469259

Rikard
Keymaster

Hi,

We would have to see the actual elements in order to help you out, a screenshot highlighting your intentions would help too.

Best regards,
Rikard

October 16, 2024 at 5:54 pm in reply to: Resize fonts on mobile view #1469258

Rikard
Keymaster

Hi,

Thanks, but I’m getting a 504 Gateway Time-out after logging in. Please let us know when the site is accessible again.

Best regards,
Rikard

October 16, 2024 at 5:48 pm in reply to: Funky PHP Trouble #1469256

Rikard
Keymaster

Hi,

Thanks, but the log doesn’t seem to contain any server errors, if you have a log with only server errors then please share that instead. If you need further help, then please share FTP and WordPress login details in private.

Best regards,
Rikard

October 16, 2024 at 5:42 pm in reply to: Anchor Links – They don’t seem to work :-( #1469254

Rikard
Keymaster

Hi,

Thanks, but the ID in question does not exist on the page. You can check that yourself by inspecting it in your browser and search for it.

Best regards,
Rikard

October 16, 2024 at 5:40 pm in reply to: Client updated enfold and now site is not rendering #1469253

Rikard
Keymaster

Hi,

Thanks for that. Please try the plugin and let us know if you have any luck with it.

Best regards,
Rikard

October 16, 2024 at 5:38 pm in reply to: icon list #1469251

Rikard
Keymaster

Hi,

When exactly should the text wrap and how? If you have a screenshot highlighting your intentions, then please share that with us.

Best regards,
Rikard

October 16, 2024 at 3:13 pm in reply to: The carousel image captions are not showing up on mobile. #1469240

Rikard
Keymaster

Hi,

Thanks for that. I looks like you have used Elementor to create that layout, we cannot support that plugin/layout builder unfortunately. Maybe there is a setting in the element that you have used? If you can’t see one, then please try reaching out to Elementor support for further help.

Best regards,
Rikard

October 16, 2024 at 3:09 pm in reply to: Anchor Links – They don’t seem to work :-( #1469238

Rikard
Keymaster

Hey whdsolutions,

I can’t see an element on that page with that ID, where exactly did you add it?

Best regards,
Rikard

October 16, 2024 at 3:05 pm in reply to: Client updated enfold and now site is not rendering #1469237

Rikard
Keymaster

Hi,

Thanks for the update. Did you try the plugin? We can’t help you much further unless we can see the backend of the site in question unfortunately. You can post login details in private.

Best regards,
Rikard

October 16, 2024 at 3:03 pm in reply to: gallery images are gone #1469236

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 16, 2024 at 3:03 pm in reply to: line height post title #1469235
Rikard
Keymaster
Hi,

Please try this instead:
```
@media only screen and (max-width: 767px) {
#top .post-title {
  line-height: 22px !important;
}
}
```
Best regards,
Rikard
October 16, 2024 at 3:01 pm in reply to: Image Slider positioning #1469234

Rikard
Keymaster

Hi,

That would take a lot of customisation unfortunately, it might be better if we would just try to give you some custom CSS to use?

Best regards,
Rikard

October 16, 2024 at 3:00 pm in reply to: After migrating the events calendar on single events the sidebar moved to bottom #1469233

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 16, 2024 at 2:58 pm in reply to: Resize fonts on mobile view #1469232

Rikard
Keymaster

Hi,

Yes please, we would like to have access to your site so that we can check your settings.

Best regards,
Rikard

October 16, 2024 at 11:29 am in reply to: Critical error Enfold – Updating woocommerce product #1469219

Rikard
Keymaster

Hi,

Thanks for that. The SFTP details are working, but the token is not.

Best regards,
Rikard

October 16, 2024 at 9:16 am in reply to: gallery images are gone #1469201

Rikard
Keymaster

Hey laptophobo,

It’s not something that we have seen in other sites no, maybe the images were deleted somehow?

Best regards,
Rikard

October 16, 2024 at 9:05 am in reply to: Funky PHP Trouble #1469198

Rikard
Keymaster

Hey Mike,

Are you sure that it’s the theme which is causing the fatal error on the site which is down? If you need further help, then please share server error logs with us. Also, does the site work if you temporarily activate the parent theme? If so, then the problem is likely coming from your child theme.

Best regards,
Rikard

October 16, 2024 at 9:00 am in reply to: Client updated enfold and now site is not rendering #1469194

Rikard
Keymaster

Hi,

Did you register your theme license? https://kriesi.at/documentation/enfold/theme-registration/

If the updates should not come through via the theme backend, then please try using this plugin instead: https://envato.com/market-plugin/

Best regards,
Rikard

October 15, 2024 at 6:32 pm in reply to: Change order of cells in enfold grid row on mobile #1469180

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 15, 2024 at 6:31 pm in reply to: Client updated enfold and now site is not rendering #1469178

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (6.0.6) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

October 15, 2024 at 4:11 pm in reply to: Client updated enfold and now site is not rendering #1469170

Rikard
Keymaster

Hey microdynamicsllc,

Could you post a link to where we can see the problem that you are having please? If you want an older version of the theme, then please let us know which version that you would like.

Best regards,
Rikard

October 15, 2024 at 4:08 pm in reply to: | Reply to the aforementioned | #1469168

Rikard
Keymaster

Hey Sander,

I’m not sure what you are referring to, since there is no history in this thread. It would be great if you could open a new thread on the support forum if you need further help.

Best regards,
Rikard

October 15, 2024 at 4:06 pm in reply to: Image Slider positioning #1469167

Rikard
Keymaster

Hi,

I’m not sure that I understand your question, but there are fullwidth layout elements in the theme as well. Like Color Section and Grid Row for example.

Best regards,
Rikard

October 15, 2024 at 12:19 pm in reply to: | Updated enfold theme to 6.0.4. somehow the site doesn't properly| #1469150

Rikard
Keymaster

Hey Sander,

We can’t help out with third party plugins unfortunately, did you try reaching out to the plugin developers directly?

Best regards,
Rikard

October 15, 2024 at 12:17 pm in reply to: line height post title #1469149
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#top .post-title {
  line-height: 22px;
}
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 421 through 450 (of 90,657 total)

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