Page 15 – Support | Kriesi.at – Premium WordPress Themes

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May 29, 2025 at 9:19 pm in reply to: The theme is not updating?!? #1484835

Rikard
Keymaster

Hey Ventsislav,

Please try using this plugin instead: https://envato.com/market-plugin/

Best regards,
Rikard

May 28, 2025 at 10:34 am in reply to: Trouble importing both Theme Settings an Saved Templates #1484771

Rikard
Keymaster

Hey oladigital_co,

Please share admin login details to both sites in private so that we can have a closer look.

Best regards,
Rikard

May 28, 2025 at 10:27 am in reply to: Backup and Update – thank you #1484769

Rikard
Keymaster

Hi,

Thanks for the update. Maybe you bought the theme licenses using a different account? If you need further help with that, then please reach out directly to Themeforest support as we cannot help you out with license problems. Once you have access to the theme files, then please follow this in order to register your license: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

May 28, 2025 at 10:24 am in reply to: Enfold Construction Demo Import – Not Loading Properly or Infinite Loop #1484768

Rikard
Keymaster

Hi,

Thanks for that. I’m seeing a 503 server error on the file in private. We cannot fix server errors for you unfortunately, so you might want to reach out to your hosting provider for further help. If you want to try to import the demo manually, then please let us know which content that you are interested in.

Best regards,
Rikard

May 28, 2025 at 10:09 am in reply to: having trouble with google maps api key #1484767

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 28, 2025 at 9:22 am in reply to: Enfold Theme Custom Widget Areas Not Showing #1484765

Rikard
Keymaster

Hi,

We are not able to reproduce this problem on our test installations, and we haven’t had any reports from other users with the same problem. Are we allowed to deactivate plugins and themes on your site? If you don’t want to perform such actions on your live site, then please copy the site to a staging site.

Best regards,
Rikard

May 28, 2025 at 9:18 am in reply to: Burger/Mobile menu in Widget or Footer #1484764

Rikard
Keymaster

Hi,

There’s nothing like that in the theme by default unfortunately, maybe there is a plugin available in the WordPress plugin repository which would implement that for you?

Best regards,
Rikard

May 28, 2025 at 9:16 am in reply to: Can not import the Feature Page of Enfold Classic Demo #1484763

Rikard
Keymaster

Hey mrfriday141192,

I’m not sure that I fully understand the problem that you are having, could you post a link to where we can see the results that you are getting on your actual site please?

Best regards,
Rikard

May 27, 2025 at 7:52 pm in reply to: cURL error 28 Connection timed out > Impossible to import a demo #1484750

Rikard
Keymaster

Hi,

Thanks for that. Looking at your site, it seems like those pages are already imported?

Best regards,
Rikard

May 27, 2025 at 7:39 pm in reply to: Harmful site by Google #1484749

Rikard
Keymaster

Hey mvanhemert,

Please try to completely delete the theme folder via FTP, then upload it again using a fresh copy from your Themeforest account.

Best regards,
Rikard

May 27, 2025 at 7:37 pm in reply to: Burger menu #1484748

Rikard
Keymaster

Hey mforlano,

Please post a link to where we can see the results that you are getting. A screenshot highlighting the changes you would like to make would help as well.

Best regards,
Rikard

May 27, 2025 at 7:36 pm in reply to: Style customization #1484747

Rikard
Keymaster

Hey mforlano,

Where can we see an example of the problem that you are having?

Best regards,
Rikard

May 27, 2025 at 7:30 pm in reply to: Masonry Gallery Not Working #1484746

Rikard
Keymaster

Hey Aron,

There are js errors coming from the file in private. You could try deactivating file compression under Enfold->Performance to see if that helps.

Best regards,
Rikard

May 27, 2025 at 7:28 pm in reply to: Google Tag Manager installieren #1484745

Rikard
Keymaster

Hi,

If you have questions outside the current topic, then please open a new thread.

Best regards,
Rikard

May 27, 2025 at 7:26 pm in reply to: Enfold Construction Demo Import – Not Loading Properly or Infinite Loop #1484744

Rikard
Keymaster

Hi,

We are not able to reproduce that on our installations, so we would need to see it on your actual site. Please post login details in private.

Best regards,
Rikard

May 27, 2025 at 7:24 pm in reply to: Burger/Mobile menu in Widget or Footer #1484743

Rikard
Keymaster

Hey slikslok,

Did you try the Navigation Menu widget?

Best regards,
Rikard

May 27, 2025 at 7:20 pm in reply to: Instagramm-widget doesn’t work #1484742

Rikard
Keymaster

Hey slikslok,

We don’t have a timeline for a solution as of now, a plugin is your best bet at the moment.

Best regards,
Rikard

May 27, 2025 at 7:11 pm in reply to: Just one color on blog post on mobile #1484741

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 27, 2025 at 10:23 am in reply to: Google Tag Manager installieren #1484720
Rikard
Keymaster
Hey ebenanders,

Please try this in your child theme functions.php file:
```
function ebenanders_add_gmt(){
?>
  YOUR CODE GOES HERE
<?php
}
add_action('ava_after_body_opening_tag', 'ebenanders_add_gmt');
```
Best regards,
Rikard
May 27, 2025 at 10:18 am in reply to: Enfold Theme Custom Widget Areas Not Showing #1484719

Rikard
Keymaster

Hey StrategyDriven,

Thanks for the login details. What happens if you temporarily deactivate all plugins? If that doesn’t change anything, then please try activating the parent theme to see what happens then.

Best regards,
Rikard

May 27, 2025 at 10:10 am in reply to: Enfold Construction Demo Import – Not Loading Properly or Infinite Loop #1484717

Rikard
Keymaster

Hey tomfon87,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

May 27, 2025 at 10:09 am in reply to: Pre-sale Question: Gradual and Safe Upgrade from Enfold 4.0.7 #1484716

Rikard
Keymaster

Hey Elisa,

I don’t think that updating gradually would make any difference to be honest, I would suggest that you update to the latest version directly. The update to 7.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

May 27, 2025 at 10:06 am in reply to: cURL error 28 Connection timed out > Impossible to import a demo #1484715

Rikard
Keymaster

Hi,

Yes, that is possible. But if you don’t need all pages then we can start with the ones that you actually need.

Best regards,
Rikard

May 26, 2025 at 4:02 pm in reply to: cURL error 28 Connection timed out > Impossible to import a demo #1484694

Rikard
Keymaster

Hi,

Thanks for that. If you are using OVH hosting then importing demos is not possible due to their server settings. We can import the shortcodes which make up the content of the demo though, is there anything specific in the demo that you would like to import?

Best regards,
Rikard

May 26, 2025 at 7:34 am in reply to: i can’t see my Favion #1484668

Rikard
Keymaster

Hi,

The favicon is displaying fine on my end. If you need answers about indexing from search engines, then please reach out directly to their support. We cannot help with that.

Best regards,
Rikard

May 26, 2025 at 7:32 am in reply to: I purchased a new Enfold license from Envato… #1484667

Rikard
Keymaster

Hey frasche,

Please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

May 25, 2025 at 1:49 pm in reply to: I can’t edit the special header #1484648

Rikard
Keymaster

Hi,

I’ve uploaded an old version for you again, edited the heading and it’s working. Please review your site. If the version I uploaded should disappear again, then you would have to reach out to your hosting provider and ask why that is. You can check which themes are installed under Appearance->Themes.

Best regards,
Rikard

May 25, 2025 at 11:30 am in reply to: I can’t edit the special header #1484639

Rikard
Keymaster

Hi,

Thanks for the update. I see that the version of the theme that I installed for you is not there anymore, did you delete it? You can keep both the old and new versions, in order to test which is working.

Best regards,
Rikard

May 25, 2025 at 11:19 am in reply to: cURL error 28 Connection timed out > Impossible to import a demo #1484638

Rikard
Keymaster

Hi,

Thanks for that, I get a 404 error on the login page though, and the default login URLs are not working. Please check. Also, which hosting provider are you using?

Best regards,
Rikard

May 24, 2025 at 10:48 am in reply to: cURL error 28 Connection timed out > Impossible to import a demo #1484608

Rikard
Keymaster

Hey LaBelleaventureDol,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, which hosting provider are you using?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 421 through 450 (of 92,472 total)

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