Page 118 – Support | Kriesi.at – Premium WordPress Themes

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October 2, 2024 at 10:58 am in reply to: How to remove blank above sticky menu header ? #1468261

Rikard
Keymaster

Hi,

Thanks for that, but we would have to inspect the actual page in order to tell you what is wrong with it. If the site is on a live server, then you can share login details with us in private.

Best regards,
Rikard

October 2, 2024 at 10:56 am in reply to: Customize single.php whit new name #1468260

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 2, 2024 at 10:54 am in reply to: OpenStreet Map Problem #1468259

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (6.0.4) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

October 2, 2024 at 8:56 am in reply to: Headline size issues #1468249

Rikard
Keymaster

Hi,

Please try clearing all caches and minified files from WP Rocket, you could also try to toggle the file compression options under Enfold->Performance.

Best regards,
Rikard

October 1, 2024 at 7:08 pm in reply to: Theme options not working #1468205

Rikard
Keymaster

Hey RaymondWillemse,

Please try to change one of the theme options and save, or toggle the file compression options under Enfold->Performance.

Best regards,
Rikard

October 1, 2024 at 7:06 pm in reply to: license expired but I bought a new theme today?? #1468204

Rikard
Keymaster

Hey Raymond,

Your user has valid support until 2025-04-02, please try logging in using a different browser. Or add your purchase code again if you are prompted to do so.

Best regards,
Rikard

October 1, 2024 at 7:00 pm in reply to: How to change the mouse over text of the logo? #1468203

Rikard
Keymaster

Hey Jak73,

You can change that if you edit the title of the image in the WordPress gallery.

Best regards,
Rikard

October 1, 2024 at 6:59 pm in reply to: Problem with bought theme – 2020 #1468202

Rikard
Keymaster

Hey Antonio,

The update to 6.0.4 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

October 1, 2024 at 6:58 pm in reply to: Installing Multiple Instances of Enfold #1468201

Rikard
Keymaster

Hey ashleyknow,

Please try installing it via FTP instead: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

October 1, 2024 at 6:56 pm in reply to: Permalink change from Plain to Postname leads to error #1468200

Rikard
Keymaster

Hi,

Maybe one of the results in the seach in private will help you out?

Best regards,
Rikard

October 1, 2024 at 6:55 pm in reply to: Gravity Forms Orbital theme and Avia Layout Builder #1468199

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 1, 2024 at 4:33 pm in reply to: How to remove blank above sticky menu header ? #1468189

Rikard
Keymaster

Hey James,

Could you post a link to where we can see the results that you are getting please?

Best regards,
Rikard

October 1, 2024 at 4:20 pm in reply to: Permalink change from Plain to Postname leads to error #1468187

Rikard
Keymaster

Hey mehwishxperia,

I don’t think that this is a theme problem, did you try checking in a private/incognito browser window after making the changes? You could also try a different browser.

Best regards,
Rikard

October 1, 2024 at 4:11 pm in reply to: error strong tag #1468186
Rikard
Keymaster
Hey nicolealbaek,

You need to close the tags you open properly, otherwise it might break the layout builder.
```
<strong>Bold text closed properly</strong>
```
Best regards,
Rikard
October 1, 2024 at 4:10 pm in reply to: Website is painfully slow #1468185

Rikard
Keymaster

Hi,

Thanks for that. How exactly are you measuring the speed of your site? You can get some good recommendations on the link in private.

Best regards,
Rikard

October 1, 2024 at 4:03 pm in reply to: Intra wepage links not working #1468184

Rikard
Keymaster

Hi,

You can upload screenshots to a service like Google Drive, Dropbox, Imgur, Snipboard or similar. Then link to the image here.

If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

October 1, 2024 at 3:16 pm in reply to: Gravity Forms Orbital theme and Avia Layout Builder #1468180

Rikard
Keymaster

Hi,

Thanks for the clarification. I’m sure that it would be possible to integrate that, but customisations like that is out of scope of theme support unfortunately. You could submit a feature request here if you like though: https://github.com/KriesiMedia/Enfold-Feature-Requests/issues

Best regards,
Rikard

October 1, 2024 at 11:03 am in reply to: Gravity Forms Orbital theme and Avia Layout Builder #1468159

Rikard
Keymaster

Hey Oriano,

I’m not sure I understand your question, please try to explain the problem that you are having a bit further.

Best regards,
Rikard

October 1, 2024 at 9:43 am in reply to: Make menu span the menu area #1468153
Rikard
Keymaster
Hey whdsolutions,

Please try the following in Quick CSS under Enfold->General Styling:
```
.html_header_top.html_main_nav_header #top .av_menu_left .main_menu, .html_header_top.html_main_nav_header #top .av_menu_left .main_menu .av-main-nav-wrap {
  width: 100%;
}

#top #header .av-main-nav > li {
  width: 25%;
}
```
Best regards,
Rikard
October 1, 2024 at 9:38 am in reply to: 13 of 21 sections on a page showing on desktop #1468152

Rikard
Keymaster

Hey Christy,

Could you post screenshots highlighting the problem please?

Best regards,
Rikard

October 1, 2024 at 9:35 am in reply to: Website is painfully slow #1468151

Rikard
Keymaster

Hey Dameon,

The URL you posted is not working, please check.

Best regards,
Rikard

September 30, 2024 at 7:18 pm in reply to: OpenStreet Map Problem #1468124

Rikard
Keymaster

Hey Paolo,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

September 30, 2024 at 3:02 pm in reply to: Question about the logo in the middle #1468110

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007 :-)

Best regards,
Rikard

September 30, 2024 at 12:12 pm in reply to: search function with link list #1468101

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 30, 2024 at 11:34 am in reply to: Download 5.7.1 #1468099

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 30, 2024 at 11:30 am in reply to: Customize Search Results Page, for No Results #1468098

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

September 30, 2024 at 11:29 am in reply to: How to find menu-item identifier for functions.php purposes? #1468097

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

September 29, 2024 at 9:54 am in reply to: Mobile on enfold #1468045

Rikard
Keymaster

Hey jcombatfitness,

I’m not sure exactly what you are referring to, but you can set text sizes for all screens under Enfold->General Styling->Typography.

Best regards,
Rikard

September 29, 2024 at 9:53 am in reply to: I need wp-config.php #1468044

Rikard
Keymaster

Hi,

Thanks for the update and clarification. There’s not much we can do about your problem unfortunately, you would have to reach out to your hosting provider for further help.

Best regards,
Rikard

September 28, 2024 at 7:06 pm in reply to: Edit: Logo on Header #1468027

Rikard
Keymaster

Hey brookjames,

You can change the logo to be used when the header is transparent under Enfold->Theme Options->Transparency Options.

Best regards,
Rikard
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Posts

Viewing 30 posts - 3,511 through 3,540 (of 93,582 total)

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