Hey Tobias,

Please reach out to Envato/Themeforest for a refund, they handle all sales related matters.

Best regards,
Rikard

Hi,

Please try this instead:

#top #menu-item-search a {
  z-index: 1;
  position: relative;
  padding-right: 10px;
}

Best regards,
Rikard

Hey cpirih,

You can find your purchase codes in your Themeforest account. To keep track of your licenses, I would suggest that you generate separate tokens for each of them: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update. I’m not sure what is going on with your installation, but it seems to be server related as the server is returning a 500 internal server error while trying to edit the Special Heading element even on an empty page. Please share server error logs with us.

Best regards,
Rikard

Hi,

Thanks for the updates. Please let us know if you should need any further help.

Best regards,
Rikard

Hi,

I copied the content of the page in question to a test page, and I see that your content is full of what seems like unnecessary markup, for example:

<span class="wysiwyg-color"><span class="wysiwyg-font-size-16">

Please try cleaning up all unnecessary tags like that, as something is likely breaking the layout builder. You would also try to recreate the page, and make sure to only copy the text that you want to add, and not the markup which has been added in your current page. The server is also returning a 500 internal server error on the file in private, which might indicate that something is going wrong on the server side.

Best regards,
Rikard

Hey ebsa2,

Thanks for the login details. Does your site have a URL as well?

Best regards,
Rikard

Hi,

Thanks for that. What happens if you temporarily deactivate all plugins? You could also try to use the Classic Editor in the main page of the theme options.

Best regards,
Rikard

Hi,

Thanks for the update. I’m not sure I fully understand what you are looking to remove and on which site, could you share a screenshot highlighting your intentions please?

Best regards,
Rikard

Hi,

Sure things, but where can we see the actual problem?

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Attila,

Thanks for reaching out to us. We don’t have any records of license purchases, so you would have to reach out to Themeforest/Envato support for further help.

Best regards,
Rikard

Hi,

I’m not seeing any error messages on my end anymore, but I do see that saving takes a very long time. That seems to be related to multiple calls to a WordPress file, why that is I can’t say unfortunately. Please see screenshot in private, and try reaching out to your hosting provider and as why so many calls are being made to that file while saving.

Best regards,
Rikard

Hi,

Are you able to install other themes? You could try installing via FTP instead: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard