Page 10 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 271 through 300 (of 93,330 total)

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November 25, 2025 at 9:27 am in reply to: Enfold Theme Update #1491783

Rikard
Keymaster

Hey Ana Birliga,

Did you register your theme license? https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 25, 2025 at 9:26 am in reply to: Contact Form not sending emails #1491782

Rikard
Keymaster

Hi,

Did you go through the suggestions in the link that I posted? It’s very likely not a problem with the theme, since we have no reports from other users having the same problem with the current version.

Capturing submissions likely only works if the from is actually sent, so if sending emails is not working on your installation, then that would likely fail too. We don’t have any plans of implementing such a feature in the theme for now.

Best regards,
Rikard

November 24, 2025 at 6:10 pm in reply to: Error 153 Error configuring video player #1491764

Rikard
Keymaster

Hi,

I’m not sure to be honest with you, but your videos seem to still be using the old URLs. Please try to update all videos first of all.

Best regards,
Rikard

November 24, 2025 at 4:40 pm in reply to: Remove space from top of mobile view #1491762

Rikard
Keymaster

Hi,

Great, I’m glad to hear that you found a solution. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 24, 2025 at 4:37 pm in reply to: Error 153 Error configuring video player #1491761

Rikard
Keymaster

Hey Johann,

Please try to use the regular Youtube URL instead, see example in private.

Best regards,
Rikard

November 24, 2025 at 12:43 pm in reply to: woocommerce product pages not opening from shop #1491751

Rikard
Keymaster

Hi,

Thanks for letting us know. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 24, 2025 at 12:42 pm in reply to: FIXED product thumbnails uncropped? #1491750

Rikard
Keymaster

Hey Munford,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 24, 2025 at 10:44 am in reply to: JQuery Errors #1491736

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 24, 2025 at 10:43 am in reply to: logo on mobile #1491735
Rikard
Keymaster
Hey Gianluca,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page .logo {
  display: none; 
}
```
Best regards,
Rikard
November 24, 2025 at 10:41 am in reply to: Does Enfold work with Elementor Plugin #1491733

Rikard
Keymaster

Hi,

Closing.

Best regards,
Rikard

November 24, 2025 at 9:36 am in reply to: enfold update locked #1491728

Rikard
Keymaster

Hey Winkin,

Did you follow this? https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 24, 2025 at 8:54 am in reply to: Different font colour for logged in and out users #1491726

Rikard
Keymaster

Hi,

Thanks for the update. Do you have any caching plugins active? If so, then please try to flush all caches or temporarily deactivate them. Also try to toggle the file compression options under Enfold->Performance. If you should need further help, then please include admin WordPress login details in private.

Best regards,
Rikard

November 24, 2025 at 8:46 am in reply to: Contact Form not sending emails #1491725

Rikard
Keymaster

Hi,

I’m not aware of any plugins like that unfortunately.

Best regards,
Rikard

November 23, 2025 at 3:36 pm in reply to: How to customize the author page? #1491693

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007 :-)

Best regards,
Rikard

November 23, 2025 at 3:35 pm in reply to: Enfold Header Font Size and Position #1491692

Rikard
Keymaster

Hi,

The size for the h3 tag is added under Enfold->Advanced Styling. You can remove that instance if you don’t need it.

Best regards,
Rikard

November 23, 2025 at 3:29 pm in reply to: Logo resizing on page load and disappears on window resize #1491691

Rikard
Keymaster

Hi,

Thanks for the update. Maybe you could look for an alternative plugin, or reach out to EWWW support to see if they can help you out further?

Best regards,
Rikard

November 23, 2025 at 3:27 pm in reply to: Contact Form not sending emails #1491690

Rikard
Keymaster

Hi,

Ok, may not be able to use Enfold for forms anymore. Just more work that I wish was easier.

Why are you not able to use Enfold for forms? Did you check the suggestions in the link I posted, and did any of the steps fail?

And if we get the forms to work, is there anyway to view and collect all the Submissions, so we can look back on them and in case we miss any?

There’s no functionality like that in the theme unfortunately, you would have to use a dedicated form plugin which might offer that.

Best regards,
Rikard

November 23, 2025 at 3:24 pm in reply to: Cannot make Changes to a Page #1491689

Rikard
Keymaster

Hi,

The login details are still not working, please check and verify.

Best regards,
Rikard

November 23, 2025 at 3:21 pm in reply to: icon in top bar #1491688

Rikard
Keymaster

Hey Gianluca,

Please try to enable debug mode under Enfold->Layout Builder->Show advanced options, then drag the icon of your choice to a new layout. After that you will see the shortcode for the icon below the regular layout window, which you can then copy/paste to your phone number.

Best regards,
Rikard

November 23, 2025 at 3:17 pm in reply to: Favicon not showing up on the tab #1491687

Rikard
Keymaster

Hi,

I think that WordPress should allow .ico files by default, maybe you renamed a file instead of saving as .ico? This thread might help you out: https://wordpress.stackexchange.com/questions/415084/why-cant-i-upload-ico-files-to-wordpress. Also please note that the media gallery is default WordPress functionality, it’s not theme specific.

Best regards,
Rikard

November 22, 2025 at 11:32 am in reply to: Contact Form not sending emails #1491677

Rikard
Keymaster

Hey bemodesign,

Please try these suggestions: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

November 22, 2025 at 11:13 am in reply to: Logo resizing on page load and disappears on window resize #1491676

Rikard
Keymaster

Hey ivanglaser,

Do you have any plugins installed that might be altering images? For example image compression plugins?

Best regards,
Rikard

November 22, 2025 at 11:06 am in reply to: Google Captcha V3 #1491675

Rikard
Keymaster

Hey Gene,

V3 is working in the background, so there is no checkbox or any other visible element.

Best regards,
Rikard

November 22, 2025 at 11:00 am in reply to: Editing page not possible #1491674

Rikard
Keymaster

Hi,

You are still running an old version of the theme. Please update to the latest version (7.1.3) of the theme first of all: https://kriesi.at/documentation/enfold/theme-update/.

If you haven’t registered your license, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 22, 2025 at 10:54 am in reply to: Google Maps dont show up #1491672

Rikard
Keymaster

Hey werksfarbe,

Did you try to temporarily deactivate all plugins and remove any custom code that you might have added?

Best regards,
Rikard

November 21, 2025 at 12:49 pm in reply to: Cannot make Changes to a Page #1491646

Rikard
Keymaster

Hey So Evolve,

If the problem is only occuring when the the child theme is active, then it’s not a core theme problem. Please try removing all your customisations from the child, then add them back one by one to see when it starts happening again.

Best regards,
Rikard

November 21, 2025 at 12:48 pm in reply to: Upper Menu size #1491645
Rikard
Keymaster
Hi,

Please try this as well:
```
#header_meta .sub_menu {
  top: 0;
}
```
Best regards,
Rikard
November 21, 2025 at 12:46 pm in reply to: woocommerce product pages not opening from shop #1491644

Rikard
Keymaster

Hi,

Thanks for the update. If you have additional problems which are not related to the original topic, then please open a new thread.

Best regards,
Rikard

November 21, 2025 at 12:43 pm in reply to: Old version of website shown after running updates #1491643

Rikard
Keymaster

Hey Eefke,

You should clear all server and local caches after updates.

Best regards,
Rikard

November 21, 2025 at 12:42 pm in reply to: Form is not working #1491642

Rikard
Keymaster

Hi,

Did you try registering your theme license? https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 271 through 300 (of 93,330 total)

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