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Hey Grace,
Thanks for reaching out to us. I see that you are running an old version of the theme, the update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/If you don’t own a license for the theme, then you can buy one here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Best regards,
RikardHi,
Thanks for the update. You can ask your questions here in this channel until your support period is reflected from Envato/Themeforest.
Best regards,
RikardHi,
Thanks for the update, we’ll close this thread then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey victoria,
Thanks for reaching out to us. We haven’t tested the theme with that plugin unfortunately.
Best regards,
RikardHi,
Thanks for the update. The stylesheets on your site looks like they are being served from a CDN. Please try to temporarily deactivate file compression and activate the option to delete old CSS and JS files under Enfold->Performance, then flush any cache that might be activate, then ask the CDN to renew the resources being served.
Best regards,
RikardDecember 10, 2025 at 11:07 am in reply to: Troubles changing the default Special Heading font on my homepage #1492351Hi,
The fonts are only loaded if they are selected in the theme options. I’m glad that you got things working though.
Best regards,
RikardDecember 10, 2025 at 11:04 am in reply to: Fullwidth Sub Menu, div sticky_placeholder problem on mobile #1492348Hi,
Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that. Did you use the same account to purchase both the theme license and the extended support?
Best regards,
RikardDecember 10, 2025 at 8:19 am in reply to: Problems to load the theme editor since update with wordpress 6.9 #1492329Hi,
The problem that you are having is not reproducible, and no other Enfold users are having the same problem. The server that your site is hosted on is throwing a error, and we asked you to provide us with server logs so that we can find out why. If you cannot provide us with server error logs, then we cannot help you out further.
Best regards,
RikardHey Jeremiah,
You can see the available licenses here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. Most customers purchase single licenses for each site.
Best regards,
RikardHi,
Thanks for the update. Updating the theme first is likely the best course of action. Please try updating the theme first, then PHP.
Best regards,
RikardHi,
We don’t have access to your support purchases, did you use the same account as when you purchased the theme? Please post a copy of your purchase in private.
Best regards,
RikardHey Sonno,
Please try the following in Quick CSS under Enfold->General Styling:
.home #after_full_slider_1 { display: none; }Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey Silke,
The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/I’m not sure if Kriesi knows anyone at your club, but I will ask him.
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. We’ll close this thread for now, please open a new thread if you should have any further questions or problems.
Best regards,
RikardDecember 9, 2025 at 8:09 am in reply to: Enfold Contact form is not shown correctly on mobile screen #1492282Hi,
Please replace it with this:
@media only screen and (max-width: 767px) { .avia_ajax_form p { width: 90% !important; } }Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardDecember 8, 2025 at 4:30 pm in reply to: Troubles changing the default Special Heading font on my homepage #1492260Hey Angelo,
Did you import the new font that you are looking to use? If not, then your CSS won’t work. Please check the documentation here: https://kriesi.at/documentation/enfold/typography/
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey zander,
Could you try updating the theme to the latest version (7.1.3) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
RikardDecember 8, 2025 at 8:37 am in reply to: Problems to load the theme editor since update with wordpress 6.9 #1492241Hi,
Thanks for that. I’m seeing a server error when trying to edit the front page: https://snipboard.io/kBa3ml.jpg. That is not a theme or WordPress error message, so it might be problem with your server. Please try reaching out to your hosting provider first of all to see if they know why the server is responding with that error message. If you should need further help from us, then we would need to see the server error logs.
Best regards,
RikardHi,
We don’t have anything like that to offer unfortunately. The whole idea behind the layout builder is that you have the option to decide yourself exactly which content goes into the post, and that includes the excerpt.
Best regards,
RikardDecember 7, 2025 at 10:28 am in reply to: Problems to load the theme editor since update with wordpress 6.9 #1492220Hi,
Could you link to other thread that you are referring to please? As far as I can see, you have only started a single thread on the support forum: https://kriesi.at/support/profile/spiderlabz/topics/
Best regards,
RikardHi,
Great, I’m glad that we could help. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey Valerie,
Thanks for reaching out to us. Which service are you referring to?
Best regards,
RikardHi,
Great, I’m glad to hear that. We’ll keep this thread open in case you should have any further problems.
Best regards,
RikardHey Jables,
If you are using the Layout Builder to create your posts, then the excerpt has to be added manually. Please try that out.
Best regards,
RikardDecember 6, 2025 at 4:26 pm in reply to: Enfold Contact form is not shown correctly on mobile screen #1492208 -
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