Support | Kriesi.at – Premium WordPress Themes

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May 16, 2025 at 3:04 pm in reply to: strong tag don’t work #1484343

Rikard
Keymaster

Hi,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

May 16, 2025 at 3:04 pm in reply to: Burger menu not opening at all (Enfold 7.1) #1484342

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 16, 2025 at 9:17 am in reply to: Token update issue with my existing enfold websites #1484334

Rikard
Keymaster

Hey swurban,

Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If the updates are not coming through via the theme backend, then please try using this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

May 16, 2025 at 9:12 am in reply to: Footer Menu right aligned on Mobile screens #1484333
Rikard
Keymaster
Hi,

Thanks for that. Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
#socket .container {
  padding-bottom: 0;
}
}
```
Best regards,
Rikard
May 15, 2025 at 12:57 pm in reply to: Burger menu not opening at all (Enfold 7.1) #1484301
Rikard
Keymaster
Hi,

Thanks for that. What happens if you temporarily deactivate all plugins? Also please remove this piece of code from Quick CSS, as it’s not CSS:
```
<head><script id="mcjs">!function(c,h,i,m,p){m=c.createElement(h),p=c.getElementsByTagName(h)[0],m.async=1,m.src=i,p.parentNode.insertBefore(m,p)}(document,"script","https://chimpstatic.com/mcjs-connected/js/users/6d0ec3379f441286d65524a4e/a98fab925f37eb224333dfe65.js");</script></head>
```
Best regards,
Rikard
May 15, 2025 at 12:44 pm in reply to: Refund Enfold #1484300

Rikard
Keymaster

Hey Tobias,

Please reach out to Envato/Themeforest for a refund, they handle all sales related matters.

Best regards,
Rikard

May 15, 2025 at 12:42 pm in reply to: cURL error 28 #1484299

Rikard
Keymaster

Hi,

Thanks for the update. I’ve copied the shortcodes for you into a new page, please have a look. Note that the images and other settings are not included, but I’m guessing that you will replace images with your own?

Best regards,
Rikard

May 15, 2025 at 12:35 pm in reply to: Search icon #1484298
Rikard
Keymaster
Hi,

Please try this instead:
```
#top #menu-item-search a {
  z-index: 1;
  position: relative;
  padding-right: 10px;
}
```
Best regards,
Rikard
May 15, 2025 at 9:58 am in reply to: I can’t edit the special header #1484292

Rikard
Keymaster

Hi,

Thanks for that, but I can’t see any error logs in your FTP account. Please refer to your hosting documentation to find out where it’s located. If they don’t provide any technical support, then you should probably consider changing hosting to another provider. It’s impossible for us to know why the server is responding with a 500 internal error unless we can see the error logs. You could also try to enable debugging in your WordPress installation: https://wordpress.org/support/article/debugging-in-wordpress/

Best regards,
Rikard

May 14, 2025 at 6:36 pm in reply to: How do I find Enfold license # on WordPress site #1484255

Rikard
Keymaster

Hey cpirih,

You can find your purchase codes in your Themeforest account. To keep track of your licenses, I would suggest that you generate separate tokens for each of them: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

May 14, 2025 at 6:32 pm in reply to: special header does not work! #1484254

Rikard
Keymaster

Hi,

Please don’t open more than one thread for the same problem, please continue here.

Best regards,
Rikard

May 14, 2025 at 6:31 pm in reply to: I can’t edit the special header #1484253

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure what is going on with your installation, but it seems to be server related as the server is returning a 500 internal server error while trying to edit the Special Heading element even on an empty page. Please share server error logs with us.

Best regards,
Rikard

May 14, 2025 at 6:22 pm in reply to: How to change the font for the caption in the full width easy slider #1484251

Rikard
Keymaster

Hi,

Thanks for the update, I’m glad to hear that you found a solution. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 14, 2025 at 6:21 pm in reply to: Ctrl + F in html #1484250

Rikard
Keymaster

Hi,

Thanks for the updates. Please let us know if you should need any further help.

Best regards,
Rikard

May 14, 2025 at 5:13 pm in reply to: cURL error 28 #1484246

Rikard
Keymaster

Hi,

Thanks for that. If you are using OVH hosting then importing demos is not possible due to restrictions by their servers. You can import the demo on a different or local site, then migrate it to your current site. We could also provide you with the shortcodes for the content that you are interested in. Please let us know how you would like to proceed.

Best regards,
Rikard

May 13, 2025 at 10:16 pm in reply to: I can’t edit the special header #1484174
Rikard
Keymaster
Hi,

I copied the content of the page in question to a test page, and I see that your content is full of what seems like unnecessary markup, for example:
```
<span class="wysiwyg-color"><span class="wysiwyg-font-size-16">
```
Please try cleaning up all unnecessary tags like that, as something is likely breaking the layout builder. You would also try to recreate the page, and make sure to only copy the text that you want to add, and not the markup which has been added in your current page. The server is also returning a 500 internal server error on the file in private, which might indicate that something is going wrong on the server side.

Best regards,
Rikard
May 13, 2025 at 10:04 pm in reply to: Runde Ecken #1484172

Rikard
Keymaster

Hey Damenwahl,

If you want rounded corners, then it depends which element you are looking to apply it to?

Best regards,
Rikard

May 13, 2025 at 9:57 pm in reply to: cURL error 28 #1484170

Rikard
Keymaster

Hey ebsa2,

Thanks for the login details. Does your site have a URL as well?

Best regards,
Rikard

May 13, 2025 at 9:57 pm in reply to: strong tag don’t work #1484169

Rikard
Keymaster

Hey MAJO_Agency,

You can change the settings for the strong tag under Enfold->Advanced Styling.

Best regards,
Rikard

May 13, 2025 at 10:37 am in reply to: I can’t edit the special header #1484143

Rikard
Keymaster

Hi,

Thanks for that. What happens if you temporarily deactivate all plugins? You could also try to use the Classic Editor in the main page of the theme options.

Best regards,
Rikard

May 13, 2025 at 10:33 am in reply to: Can’t checkout because BlockUI is blocking part of my check out #1484141
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.checkout .blockOverlay {
  display: none; 
}
```
Best regards,
Rikard
- This reply was modified 3 days, 22 hours ago by Rikard.
May 13, 2025 at 9:54 am in reply to: Footer Menu right aligned on Mobile screens #1484136

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure I fully understand what you are looking to remove and on which site, could you share a screenshot highlighting your intentions please?

Best regards,
Rikard

May 13, 2025 at 9:47 am in reply to: phone info #1484135
Rikard
Keymaster
Hi,

Try this instead:
```
.av_phone_active_right .phone-info {
  float: none;
  text-align: center;
}
```
Best regards,
Rikard
May 12, 2025 at 8:42 pm in reply to: I can’t edit the special header #1484115

Rikard
Keymaster

Hi,

Sure things, but where can we see the actual problem?

Best regards,
Rikard

May 12, 2025 at 8:41 pm in reply to: Failed to load plugin url #1484114

Rikard
Keymaster

Hey hurryupstudio2016,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

May 12, 2025 at 8:38 pm in reply to: Can’t edit site after updates #1484113

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 12, 2025 at 8:37 pm in reply to: Kontaktformular funktioniert nicht #1484112

Rikard
Keymaster

Hi luleloki,

I can’t see that happening, please try checking your local email settings or try a different machine. If you should need further help, then please open a new thread.

Best regards,
Rikard

May 12, 2025 at 2:06 pm in reply to: Additional Content is not displayed on the blog page #1484093

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 12, 2025 at 2:05 pm in reply to: Broken Link in your article #1484092

Rikard
Keymaster

Hey Ryan,

Thanks for that, we’ll check it out.

Best regards,
Rikard

May 12, 2025 at 2:04 pm in reply to: Licence transfer #1484091

Rikard
Keymaster

Hey Attila,

Thanks for reaching out to us. We don’t have any records of license purchases, so you would have to reach out to Themeforest/Envato support for further help.

Best regards,
Rikard
Author

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Viewing 30 posts - 1 through 30 (of 91,988 total)

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