Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 1 through 30 (of 93,540 total)

1 2 3 … 3,116 3,117 3,118 →

Author

Posts
April 5, 2026 at 11:50 am in reply to: Remove excessive space #1496593

Rikard
Keymaster

Hi,

I’ve set it for you, please review your site.

Best regards,
Rikard

April 5, 2026 at 10:29 am in reply to: Lost menu type size, body type size, site width main content… #1496590

Rikard
Keymaster

Hi,

Enfold is displaying that since the server is returing a 500 internal server error, Enfold does not control your server.

Best regards,
Rikard

April 4, 2026 at 11:57 am in reply to: Horizontal Gallery Legend #1496574

Rikard
Keymaster

Hi,

Where can we see the element in question?

Best regards,
Rikard

April 4, 2026 at 11:56 am in reply to: Remove excessive space #1496573

Rikard
Keymaster

Hi,

Please try to set a different minimum height to the section again, or no minimum height at all.

Best regards,
Rikard

April 4, 2026 at 11:49 am in reply to: Wrong Youtube embed creates space after youtube block #1496572

Rikard
Keymaster

Hey bilithul,

Thanks for sharing your experience, it’s much appreciated :-)

Best regards,
Rikard

April 4, 2026 at 11:47 am in reply to: Lost menu type size, body type size, site width main content… #1496571

Rikard
Keymaster

Hi,

Thanks for that, but there are no fatal errors in that log either.

Best regards,
Rikard

April 3, 2026 at 10:30 am in reply to: Lost menu type size, body type size, site width main content… #1496549

Rikard
Keymaster

Hi,

Thanks for that, but that seems to be an access log. We need a log where the fatal error is displayed. If you need help with finding that, then please reach out to your hosting provider.

Best regards,
Rikard

April 3, 2026 at 10:27 am in reply to: Account Still Not Deleted #1496548

Rikard
Keymaster

Hi,

Sorry about that, something must have gone wrong the last time I tried to delete your account. It’s deleted now though :-)

Best regards,
Rikard

April 2, 2026 at 8:11 pm in reply to: Lost menu type size, body type size, site width main content… #1496535

Rikard
Keymaster

Hi,

Thanks for the update. There is still a 500 internal server error on admin-ajax.php while trying to save the theme options. Did you try reaching out to your hosting provider, and what did they have to say about it? If you need further help from us, then we would need to see the server error logs.

Best regards,
Rikard

April 2, 2026 at 8:06 pm in reply to: Enfold license instructions not up to date #1496534

Rikard
Keymaster

Hey morijksen,

The update to 7.1.4 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

April 2, 2026 at 8:05 pm in reply to: Google tag script for contact form #1496533

Rikard
Keymaster

Hi,

You can try to add there to see if works.

Best regards,
Rikard

April 2, 2026 at 8:03 pm in reply to: Remove excessive space #1496532

Rikard
Keymaster

Hey soniavoice,

Did you try to set a lower minimum height for the section in the element options?

Best regards,
Rikard

April 1, 2026 at 7:21 pm in reply to: Theme update #1496513

Rikard
Keymaster

Hey Jessica,

Which version of the theme are you running? The link that you posted is returning a 403 error on my end. If you don’t have access to the theme license which was used on your site, then you would have to purchase a new license unfortunately.

Best regards,
Rikard

April 1, 2026 at 7:19 pm in reply to: Ticket system in demo enfold #1496512

Rikard
Keymaster

Hey leloux,

I’m not sure I understand what a ticket system is? But the answer is likely no anyway. I would advise that you try looking for a plugin or third party code to implement the feature that you are looking for.

Best regards,
Rikard

April 1, 2026 at 7:18 pm in reply to: Google tag script for contact form #1496511

Rikard
Keymaster

Hey jb84,

You can use the wp_head hook to add it inside of the head tags, please refer to this: https://developer.wordpress.org/reference/hooks/wp_head/

Best regards,
Rikard

April 1, 2026 at 7:16 pm in reply to: Looking for some styling help on contact form with reCAPTCHA #1496510

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 1, 2026 at 7:13 pm in reply to: Horizontal Gallery Legend #1496508

Rikard
Keymaster

Hi,

1. The images will only display the image text inside the lightbox, it doesn’t support the layout in your screenshot unfortunately.

2. We can give you CSS to use, but your images will likely lose their aspect ratio, or appear skewed.

Best regards,
Rikard

March 31, 2026 at 6:43 pm in reply to: Account Deletion Request #1496479

Rikard
Keymaster

Hey jfrainee,

We have deleted your account.

Best regards,
Rikard

March 31, 2026 at 5:24 pm in reply to: Wowstore Shop Page on Main Page #1496475

Rikard
Keymaster

Hey a_edemirci,

We are not familiar with the product that you are using unfortunately. Did you try reaching out to their support directly?

Best regards,
Rikard

March 31, 2026 at 5:22 pm in reply to: Duplicate ID #1496474

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

March 31, 2026 at 5:21 pm in reply to: Horizontal Gallery Legend #1496473

Rikard
Keymaster

Hi,

I’m not sure that I fully understand your intentions. Could you try to explain what you are looking to achieve a bit further please?

Best regards,
Rikard

March 30, 2026 at 1:35 pm in reply to: Why are my test pages appearing in Google? #1496437

Rikard
Keymaster

Hi,

Thanks for the update. The page that you linked to is not a 404 page, it’s actually using the blog template and it’s returning an empty query.

Best regards,
Rikard

March 30, 2026 at 8:12 am in reply to: Why are my test pages appearing in Google? #1496432

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure that I fully understand what you are looking to achieve. You don’t want search engines to find the pages that you have published?

Best regards,
Rikard

March 29, 2026 at 6:57 pm in reply to: Lost menu type size, body type size, site width main content… #1496420
Rikard
Keymaster
Hey jb84,

There is a 500 internal server error on the file in private while saving the theme options. Why that is I can’t say unfortunately, you would have to share server error logs with us, or reach out to your hosting provider.

The missing styling was likely due to a missing curly bracket at the end of your Quick CSS code:
```
time.slide-meta-time {
    display: none!important;
}
.av-inner-tab-title {
    font-size: 15px;
    font-weight: bold;
}
#top .av_header_glassy.av_header_transparency #header_main {
    background-color: rgba(255,255,255,0.8);
```
Best regards,
Rikard
March 28, 2026 at 10:14 am in reply to: Add padding to images in classic editor? #1496395

Rikard
Keymaster

Hey Lance,

If you point out an example image on your site, then it will be easier for us to give you exact code.

Best regards,
Rikard

March 28, 2026 at 10:11 am in reply to: Frontpage has big gap where the footer should be #1496394

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 28, 2026 at 10:10 am in reply to: Multiple masonry galleries increases height and requires scrolling to load #1496393

Rikard
Keymaster

Hey klvnstudios,

Did you check the settings for height in the Tab Section options?

Best regards,
Rikard

March 26, 2026 at 5:50 pm in reply to: Problem with Instagram widget #1496363

Rikard
Keymaster

Hey Elena,

Please try this plugin instead: https://wordpress.org/plugins/instagram-feed/

Best regards,
Rikard

March 26, 2026 at 5:04 pm in reply to: SVG logo on blog post page not visible #1496361

Rikard
Keymaster

Hey felix_frank,

The search path was what was added in the logo URL field in the Theme Options. I added the logo again and the full URL was added automatically. Please review your site.

Best regards,
Rikard

March 26, 2026 at 4:59 pm in reply to: Font size in countdown #1496360

Rikard
Keymaster

Hey diefleischerei,

You can set that in the element options. Check under Styling->Fonts.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 1 through 30 (of 93,540 total)

1 2 3 … 3,116 3,117 3,118 →