Support | Kriesi.at – Premium WordPress Themes

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February 27, 2025 at 10:49 pm in reply to: Website does not save changes after update to 7.0 #1478173

Rikard
Keymaster

Hi,

Those details are not working either. Please verify that the details that you are sending us are actually working before you post.

Best regards,
Rikard

February 27, 2025 at 10:48 pm in reply to: Footer issue #1478172

Rikard
Keymaster

Hi,

Thanks for the update. There is no point in having that file in a child theme unless you are actually overriding it in some way. If you want to add a tracking code or something similar to the header, then you can use a function in functions.php instead.

Best regards,
Rikard

February 27, 2025 at 10:46 pm in reply to: Mobile Menu öffnet keine Subitems #1478171

Rikard
Keymaster

Hi,

Thanks for that. I see the problem on your site, but I cannot reproduce it on a test installation. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

February 27, 2025 at 10:35 pm in reply to: vordefinierte Bildgrössen in Enfold #1478169

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 27, 2025 at 7:40 pm in reply to: shortcodes output with error / Inhalt vom Shortcode wird nicht korrekt angezeigt #1478156
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.mec-dropdown-wrap {
  max-width: 100%;
}

.mec-wrap.mec-modern-search-bar .mec-search-form .mec-dropdown-wrap i {
  height: 36px;
}
```
Best regards,
Rikard
February 27, 2025 at 7:35 pm in reply to: Mobile Menu öffnet keine Subitems #1478155

Rikard
Keymaster

Hey beachdesign,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 27, 2025 at 7:34 pm in reply to: Which plugin recommondation against email and phonenumber harvesting? #1478154

Rikard
Keymaster

Hey Jak73,

We haven’t tested the theme with any plugins like that unfortunately.

Best regards,
Rikard

February 27, 2025 at 7:31 pm in reply to: Disable Cookie Consent Messages doesn’t stick #1478153

Rikard
Keymaster

Hey Julie,

Thanks for the login details. I see that happening on your site, but I cannot reproduce it on a test site. What happens if you activate the parent theme and try then?

Best regards,
Rikard

February 27, 2025 at 7:19 pm in reply to: Website does not save changes after update to 7.0 #1478151

Rikard
Keymaster

Hi,

The login details are not working, please check and verify.

Best regards,
Rikard

February 27, 2025 at 7:18 pm in reply to: vordefinierte Bildgrössen in Enfold #1478150

Rikard
Keymaster

Hey Klaus,

That should be 845×321 pixels.

Best regards,
Rikard

February 27, 2025 at 7:09 pm in reply to: Flexible Masonry no or too large white border above and below images #1478148

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 27, 2025 at 7:08 pm in reply to: Update Enfold theme #1478147

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 27, 2025 at 2:54 pm in reply to: Website does not save changes after update to 7.0 #1478133

Rikard
Keymaster

Hey nicolealbaek,

Did you check your content for any open html markup? If you should need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

February 27, 2025 at 2:53 pm in reply to: Update Enfold theme #1478131
Rikard
Keymaster
Hey M-Graphics24,

The update to 7.0 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard
- This reply was modified 17 hours, 47 minutes ago by Rikard.
February 27, 2025 at 2:53 pm in reply to: Fold/unfold textbox is cut off in tab section #1478130

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 27, 2025 at 2:51 pm in reply to: Relink media database #1478129

Rikard
Keymaster

Hey Rik,

I’m not sure that I fully understand what you mean by that, could you try to explain the problem a bit further please?

Best regards,
Rikard

February 27, 2025 at 2:48 pm in reply to: Burger menu two bars instead of three #1478128

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 27, 2025 at 2:47 pm in reply to: Meldung Welcome to Enfold 7.0 introducing a nice feature löschen #1478124

Rikard
Keymaster

Hey mexi33330,

I can’t see any problems with removing that notice on my end. If you should need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

February 27, 2025 at 2:45 pm in reply to: Custom ALB layouts – translation #1478123

Rikard
Keymaster

Hi,

Thanks for the update. You could add a request for a feature here if you like: https://github.com/KriesiMedia/Enfold-Feature-Requests/issues

Best regards,
Rikard

February 27, 2025 at 2:44 pm in reply to: WooCommerce Product Image Too Big on Mobile – Need Help #1478122

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 27, 2025 at 9:43 am in reply to: Erweiterter Layout Editor bringt leere Seite #1478097

Rikard
Keymaster

Hi,

Thanks for that. We don’t know where your error logs are located either, please reach out to your hosting provider for clarification if you are unable to locate them.

Best regards,
Rikard

February 27, 2025 at 9:40 am in reply to: shortcodes output with error / Inhalt vom Shortcode wird nicht korrekt angezeigt #1478096

Rikard
Keymaster

Hey hm.stedler,

Thanks for the update. Could you post a screenshot highlighting what it should look like please?

Best regards,
Rikard

February 27, 2025 at 9:38 am in reply to: Changing fonts does not work #1478094

Rikard
Keymaster

Hi,

Thanks for the update. If you should need any further help from us, then please let us know.

Best regards,
Rikard

February 27, 2025 at 9:12 am in reply to: Fold/unfold textbox is cut off in tab section #1478093

Rikard
Keymaster

Hi,

Thanks for that. I’ve talked to our developers about how this combination of elements should work, and they said that this unfortunately is a limitation. We’ll try to fix this in an upcoming release of the theme though.

Best regards,
Rikard

February 26, 2025 at 5:18 pm in reply to: excerpt in magazine element / 2 columns #1478039

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 26, 2025 at 4:33 pm in reply to: HTML Markup Problem Error Message #1478034

Rikard
Keymaster

Hey formvermittlung,

That is a warning to alert you that the element and builder might break if you don’t close html markup properly.

Best regards,
Rikard

February 26, 2025 at 4:31 pm in reply to: Modify the theme’s screenshot and description #1478033

Rikard
Keymaster

Hey Mikel,

screenshot.png adds the image, and the information is coming from style.css.

Best regards,
Rikard

February 26, 2025 at 4:29 pm in reply to: Just purchased support renewal on Envato #1478032

Rikard
Keymaster

Hey Dan Owen,

No installation is necessary. Did you register on the support forum?

Best regards,
Rikard

February 26, 2025 at 4:28 pm in reply to: Enfold 7.0 #1478031

Rikard
Keymaster

Hey Abstrakt Marketing,

Did you check the changelog to see if any changes might be affecting your code?

Best regards,
Rikard

February 26, 2025 at 4:25 pm in reply to: Renewal of support license #1478030

Rikard
Keymaster

Hey Sebastian,

Please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard
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Viewing 30 posts - 1 through 30 (of 91,419 total)

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