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Viewing 30 posts - 2,791 through 2,820 (of 25,536 total)
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  • in reply to: Theme Update impacts custom footer #1357760

    Hi MaskiMichener,

    We have updated your Enfold theme and fixed the issue on the footer (fixing header.php).
    Please review your site. :)

    Best regards,
    Nikko

    in reply to: Enfold Theme – Various setup #1357759

    Hi Marcus,

    Yes, please give us temporary admin access and post it in private content.

    Best regards,
    Nikko

    in reply to: enfold 3.0.4 issue #1357665

    Hi chris,

    You can refer to this cpanel doc for what those icons represent: https://docs.cpanel.net/cpanel/security/ssl-tls-status/#domain

    Best regards,
    Nikko

    in reply to: enfold 3.0.4 issue #1357663

    Hi chris,

    I have checked it and it’s still not fixed.
    Where can I find “cludflare says it has a “flexible ” version of ssl active for glassprimer.com”?
    I checked SSL/TLS status in your cPanel and it still says expired on December 16, 2021.
    Also if SSL is activated, you should be able to check the domain (still in SSL/TLS status).

    Best regards,
    Nikko

    in reply to: enfold 3.0.4 issue #1357649

    Hi chris,

    Thanks for providing us with those credentials.
    Your site is now updated however your SSL Certificate has already expired and causing issues on your site.
    The error showing in the web console is a Mixed Content error and should be fixed once the SSL Certificate is renewed.
    I have posted the web console error in the screenshot link in private content.
    To verify SSL Certificate status, login to cPanel and go to SSL/TLS Status.

    Please renew the SSL Certificate and let us know once it’s done.
    The steps for renewing an SSL Certificate are different for each hosting provider (I have posted some example like namecheap and godaddy):
    – Namecheap: https://www.namecheap.com/support/knowledgebase/article.aspx/816/2217/how-to-renew-an-ssl-certificate/
    – Godaddy: https://ph.godaddy.com/help/renewing-my-ssl-certificate-864

    I have temporarily put your site in maintenance mode.

    Best regards,
    Nikko

    in reply to: theme update attn Nikko #1357638

    Hi chris,

    I’ll close this thread and continue the discussion on your other thread: https://kriesi.at/support/topic/enfold-3-0-4-issue/

    Best regards,
    Nikko

    in reply to: enfold 3.0.4 issue #1357623

    Hi chris,

    Thanks for contacting us!
    Enfold 3.0.4 is an outdated version of Enfold, we are now currently on version 5.0.1.
    Please purchase the Enfold theme in ThemeForest and register your account here: https://kriesi.at/support/register/
    Create a new thread and give us a temporary admin access as well as FTP/cPanel access (post it in Private Content, so it is only seen by the moderators).
    Then we’ll try to fix your child theme for you.

    Best regards,
    Nikko

    in reply to: enfold theme #1357622

    Hi chris,

    Thanks for contacting us!
    What version of Enfold theme are you using?

    Best regards,
    Nikko

    in reply to: background indicator on sub-menu mouse-over #1357621

    Hi Ivan,

    Yes, that’s correct and that code also prevents the hover color from appearing (because of !important), please remove that code and replace it with this one:

    #top #wrap_all .av-main-nav ul > li > a, #top #wrap_all .av-main-nav ul {
        background-color: transparent;
    }

    If the hover state does not need to use a transparent background color then go to Enfold > Advanced Styling and select Main Menu sublevel links again (make a new one), check the Apply only to mouse hover state, then tweak the Font Color and Background Color.
    Here’s a screenshot (

    If you want the hover state to have a transparent background then use this code in Quick CSS:

    #top #wrap_all .av-main-nav ul > li:hover > a {
        background-color: rgba(255,255,255,0.5);
    }

    Just adjust the RGB color value as well as the opacity.
    Hope this helps:

    Best regards,
    Nikko

    Hi John,

    I have checked your page in different browsers multiple times but I didn’t see the black bars you mentioned and I tried to resize it as well if maybe it’s showing to other screen sizes, but no issues on my end.
    Do you have extensions installed in your browser? can you try to disable it and see if it somehow affects the page, or try using a different browser.

    Best regards,
    Nikko

    in reply to: Theme Update impacts custom footer #1357619

    Hi MaskiMichener,

    Thanks, can you backup your site first and let us know once it’s done, and we’ll update the theme for you.

    Best regards,
    Nikko

    in reply to: child theme distortions on website #1357618

    Hi Veronika,

    You’re welcome, it’s a pleasure helping you :)
    Please try to add this CSS code as well:

    .html_elegant-blog .avia-content-slider .slide-entry:hover .slide-entry-title,
    #top .av-masonry-container .av-masonry-entry:hover .av-masonry-entry-title {
        opacity: 0.7;
        color: #919191 !important;
        transition: 0.25s;
    }

    Best regards,
    Nikko

    in reply to: child theme distortions on website #1357590

    Hi Veronika,

    Please add this CSS code:

    @media only screen and (max-width:767px) {
      #top .home_post_layout2 .avia-content-slider-inner > .slide-entry-wrap {
        margin-top: 0;
      }
    }

    Best regards,
    Nikko

    in reply to: Theme Error #1357588

    Hi Justin Erwin,

    You will need to update theme via FTP or cPanel.
    Please refer to our documentation for further instructions: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

    Best regards,
    Nikko

    in reply to: Enfold Theme – Various setup #1357587

    Hi Marcus,

    Yes, that is correct. :)

    Best regards,
    Nikko

    in reply to: child theme distortions on website #1357578

    Hi Veronika,

    I see, I apologize for missing that.
    Please replace this code you have:

    @media only screen and (min-width: 1210px) {
      .home_post_layout2 {
        padding-top: 25px;
      }
    }

    with:

    @media only screen and (min-width: 768px) {
      .home_post_layout2 {
        padding-top: 25px;
      }
    }

    Best regards,
    Nikko

    in reply to: wordwrap #1357577

    Hi Veronika,

    The code is working properly on mobile.
    Try adding this CSS code as well to adjust on tablet/ipad:

    @media only screen and (min-width:768px) and (max-width:980px) {
      .html_modern-blog #top #wrap_all .post-entry .post-title, 
      .html_modern-blog #top #wrap_all .avia-content-slider .slide-entry-title {
        font-size: 16px;
      }
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: Enfold Theme – Various setup #1357575

    Hi woogie07,

    You can add a script on the header.php directly however if you’re not using a child theme any changes you made in the enfold theme files will be lost during the update.
    If you use a child theme then it’s great to override header.php with header.php of the child theme, but the best solution I think would be using the wp_head hook.

    Best regards,
    Nikko

    in reply to: child theme distortions on website #1357574

    Hi Veronika,

    What changes do you want to make on ipad? would you like to make it as a single column?

    Best regards,
    Nikko

    in reply to: sticky burger menu mobile/Ipad version #1357571

    Hi Veronika,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Enlarge Easy Slider to full width on mobile devices #1357569

    Hi fkm,

    We are glad that we are able to help you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Hide dates on elements #1357568

    Hi shortcircuitmedia,

    We’re glad that we could help :)
    Just let us know if you still need further assistance on this topic.

    Best regards,
    Nikko

    Hi Eleina_Shinn,

    We’re glad that we could help you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: child theme distortions on website #1357549

    Hi Veronika,

    Please replace the code I gave for #4 with this one:

    #top .home_post_layout2 .slide-entry-wrap .slide-parity-even {
        margin-top: 160px;
    }
    
    #top .home_post_layout2 .avia-content-slider-inner > .slide-entry-wrap {
        margin-top: -160px;
    }
    
    #top .home_post_layout2 .avia-content-slider-inner > .slide-entry-wrap:first-child {
        margin-top: 0;
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: Column width is being ignored #1357539

    Hi aestheticare,

    I have checked it and it seems to appear properly on mobile.
    I have posted the screenshot link in private content.

    Best regards,
    Nikko

    in reply to: Enlarge Easy Slider to full width on mobile devices #1357525

    Hi fkm,

    You’re welcome. :)
    You can target a larger screen by replacing the max-width value in the code from 767px to 1180px.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Button alignment over 3 columns #1357524

    Hi Marcus,

    I apologize I put it in the wrong order, please replace the code I gave with this and adjust the values as you see fit:

    /** Tablet: Portrait **/
    @media only screen and (min-width: 768px) {
      .page-id-9 #after_grid_row_2 .av_one_third .avia_textblock {
        min-height: 390px;
      }
    }
    
    /** Tablet: Landscape **/
    @media only screen and (min-width: 980px) {
      .page-id-9 #after_grid_row_2 .av_one_third .avia_textblock {
        min-height: 300px;
      }
    }
    
    /** Desktop **/
    @media only screen and (min-width: 1200px) {
      .page-id-9 #after_grid_row_2 .av_one_third .avia_textblock {
        min-height: 248px;
      }
    }

    Best regards,
    Nikko

    in reply to: Modification slider de produit #1357523

    Hi sebzh22,

    There’s no plugin for it however, you can tweak the product slider (or make a new one based on that element).
    You will need to use a child theme for this, if you don’t have one yet, you can download and get further instructions on how to use it here: https://kriesi.at/documentation/enfold/child-theme/
    Next follow the instructions here: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
    Once those are setup, access your enfold theme files and open wp-content > themes > enfold > config-templatebuilder > avia-shortcodes, copy productslider folder, then go to wp-content > themes > enfold-child > shortcodes, and paste it. Then tweak productslider.php file.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: self rotating layer slider not working #1357519

    Hey latapie,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: video in color section without sound #1357518

    Hi Stefan,

    I’m afraid there’s no way to it since it’s the major browser’s policy (like Chrome, Firefox, Safari) that setups this rule to prevent unmuted videos to autoplay.
    Here are some of the references:
    https://developer.chrome.com/blog/autoplay/

    Chrome’s autoplay policies are simple:

    – Muted autoplay is always allowed.
    – Autoplay with sound is allowed if:
    – The user has interacted with the domain (click, tap, etc.).
    – On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    – The user has added the site to their home screen on mobile or installed the PWA on desktop.
    – Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    https://support.mozilla.org/en-US/kb/block-autoplay

    Firefox blocks all media with sound from playing automatically, by default.

    Regards,
    Nikko

    Best regards,
    Nikko

Viewing 30 posts - 2,791 through 2,820 (of 25,536 total)