Hi radis92,

Can you tell us what Blog Styling and Blog Layout you are currently using? you can find this in Enfold > Blog Layout.

Best regards,
Nikko

Hi Bruce,

The in-page anchor links are case sensitive, since you are using the id about, instead of using #About as a link, please use #about.
Hope this helps.

Best regards,
Nikko

Hi Cody,

Thanks for contacting us!
Can you give us the purchase code as well as the email you used to register? so we can try to check on our database.
Just put these things in private content.

Best regards,
Nikko

Hi Reinhard,

To update the theme, a child theme isn’t required. It is only suggested when you want to extend the functionality of the Enfold theme or make some tweaks in the theme files and don’t want to lose it when the theme updates (any changes done on the Enfold theme files will be lost during a theme update).
As for font problems, can you try to disable CSS File Merging And Compression in Enfold > Performance as it may just be some caching issue.

Best regards,
Nikko

Hi NCATIT,

Each tab counter has a unique class name which you can use, try to use the following code (with comments)

/* All tab icons */
#top .tabcontainer .tab_icon {
    color: blue;
}

/* 2nd tab icon */
#top .tabcontainer .tab_counter_1 .tab_icon {
    color: yellow;
}

/* 3rd tab icon */
#top .tabcontainer .tab_counter_2 .tab_icon {
    color: red;
}

.tab_counter_3 would be the 4th tab counter and so on.
I hope this helps.

Best regards,
Nikko

Hi Eric,

I have posted a screenshot link in private content how it looks on my end, I compared both preview and not-logged version yesterday and I don’t really see any difference even when I inspected the width, paddings and margins, I think it may just be due to cache as what you have mentioned.

Best regards,
Nikko

Hi ihf-eramstad,

I tried to check the database using better search & replace plugin for wpenginepowered.com however none is found.
Code for fixing CORS does not work including a third-party plugin for enabling CORS.
The problem is, your site is using https://subdomain.wpengine.com however fonts are loaded in https://subdomain.wpenginepowered.com
I think the possible fix/options in the WordPress Dashboard as well as FTP has been tried and I think the next step would be asking help from WPEngine support for the said issue.

Try backing up your site first and try to use the last version of Enfold you used or the last backup of your site.
If it produces the same result, the next step would be asking help from WPEngine support for the said issue.

Best regards,
Nikko

• This reply was modified 2 years, 6 months ago by Nikko.
• This reply was modified 2 years, 6 months ago by Nikko. Reason: remove some links

Hi Tobias,

Did the issue get fixed when you tried to temporarily disable the User Role Editor plugin?
As for why it doesn’t work even though it’s popular, it’s because there are too many plugins so we can’t really test on each one but we test it on major ones such as woocommerce, yoast seo, events calendar, rankmath, etc. and each one has its own development and implementation which may cause conflict with our theme or other plugins.

Best regards,
Nikko

Hi janmalone,

I have checked the debug.log file and it is pointing to Out of memory error (sample error in private content).
I tried to check the memory limit in Tools > Site Health and it seems to be large enough 256MB, it seems to be some memory leak on the server, please ask for assistance from your hosting provider.

Best regards,
Nikko

Hi Tobias,

Can you try to temporarily disable User Role Editor plugin? and see if this fixes the issue.
If it does, try to change some of the settings and see if that helps.

Best regards,
Nikko

Hi Eric,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi djohnson0726,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi vantagepointmg,

Can you try to check the web console? and see if errors are appearing in there.
Do you have browser extensions installed in firefox? try to disable them if there are.

Best regards,
Nikko

Hi jeel147,

I’m glad that Yigit could help you :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Mike,

Yes and you will be able to update the theme to the latest version since APIs don’t work anymore for theme updates.

Best regards,
Nikko