Hi,

Thanks for giving us the admin and ftp access, I checked your site and I don’t see any errors related to layerslider or enfold when I turned on debug, can you tell us what’s the name of the layerslider that you’re having issues, so we can check it.

As for updating it to 4.2.6, I’m not really sure why it’s not showing the latest theme update, can you update it via ftp, you should see the instructions here: https://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Nikko

Hi,

Can you also provide ftp host? also is that port 28 or just port 22 (common port for sftp)?

Best regards,
Nikko

Hi,

I have checked your site and it’s still using Enfold 4.0.7 which isn’t compatible with the latest version of woocommerce. Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

Also make sure that you make a backup first.

Best regards,
Nikko

Hi,

I checked your site and the backend of the page to check the content of the tab sections and I can see all of them according to what is set on your backend. Can you post a screenshot on how it looks on your end?

Best regards,
Nikko

Hi,

Thanks for providing us with an admin access, can you try to create some test pages, just to show the issues you are referring? since the homepage seems to be fixed already.

Best regards,
Nikko

Hey Lars,

We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

Best regards,
Nikko

Hi Giovanni,

Glad that Basilis helped you! Thanks for using Enfold and have a great day :)

Best regards,
Nikko

Hi,

Glad that Yigit helped you! Thanks for using Enfold and have a great day :)

Best regards,
Nikko

Hi,

Glad that Victoria helped you. Thanks for using Enfold and have a great day :)

Best regards,
Nikko

Hey nicola_evans,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin! If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.  
Best regards,
Nikko

Hi,

Glad that Victoria helped you. :) Let us know if you need further assistance or if we can close this thread.

Best regards,
Nikko

Hi,

Glad to hear that! Thanks for using Enfold and have a great day! :)

Best regards,
Nikko

Hi,

Can you try adding this css code:

@media only screen and (max-width: 1024px) {
  #top #header #header_meta .sub_menu, 
  #top #header #header_meta #avia2-menu, 
  #top #header #header_meta #avia2-menu li, 
  #top #header #header_meta .phone-info {
    float: none;
    width: 100%;
    clear: both;
    text-align: center;
  }
}

Hope it helps :)

Best regards,
Nikko

Hi Kevin,

Glad that you figured it out and thanks for sharing the solution that worked for you. Let us know if you need further assistance :)

Best regards,
Nikko

Hey louisvillegeek,

Thanks for giving us your feedback and suggestion. :) I’ll forward your message to Kriesi and our devs.

Best regards,
Nikko