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These two sites used to play happily together and a few months ago that stopped. I have been onto my hosting company and woo commerce and it seems that the theme might be causing the issue. There are reams of issues in my wordpress account including the fact that I cannot post anything, open any posts, open any pages, do anything really. The cause of the problem is a conflict with two plugins:
woocommerce-subscriptions/
woocommerce/When these were disabled, I was able to go into wordpress and edit posts and pages, etc. But to be enable the shop to work again, I then had to reinstall the plugins and have no ability to work on the website. This is obviously not a long term solution as the site needs the woo commerce plugins to work! Everything is up to date – all the themes, plugins, wordpress and woo commerce. It appears that the problem is most likely with the theme and I’d be very grateful for a fix. Thanks.
Hey nicola_evans,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days ( do be sure that we have enough time to debug ).
- Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin! If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.
Best regards,
NikkoHi,
I have checked your site and it’s still using Enfold 4.0.7 which isn’t compatible with the latest version of woocommerce. Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
Also make sure that you make a backup first.
Best regards,
NikkoThanks but according to my wordpress account, I’m on the latest version (4.0.7) (“there are no updates available”) and I cannot find anywhere, under themes or in my dashboard, any way of updating it to whatever version is now the latest version! Please help!
Hi,
Hmmm, please try this plugin to clear WordPress transients: https://wordpress.org/plugins/artiss-transient-cleaner/ also make sure your API key is correct. The latest version is now 4.2.6, you can check it here: https://kriesi.at/documentation/enfold/enfold-changelog/
If the suggested solution above doesn’t work, please try to update the theme manually (via ftp), you can see the instruction here: http://kriesi.at/documentation/enfold/updating-your-theme-files/
Hope it helps.
Best regards,
NikkoHi there. I’m now trying FTP. Which folder should I replace? I use Enfold Child in my theme but both “Enfold” and “Enfold Child” show up under “themes” so do I replace Enfold Child with Enfold 2? Or Enfold with Enfold 2?
Will the name “Enfold 2” need changing?
Hi,
Move the old “enfold” folder outside of the themes folder, and replace it with the new “enfold” folder (the name should still be enfold), there will be no changes for the child theme.
Best regards,
NikkoOK I’ve updated the theme but still cannot open any posts or pages…. Any ideas? (I’ve logged out, logged in again, etc).
Hi,
Can you please provide us with FTP access also?
We would need to review with enabling WP_DEBUG pleaseBest regards,
BasilisHi,
I’m sorry but the login credentials above are not working. Please check it carefully. Make sure that the site is running on version 4.2.6.
Best regards,
IsmaelHi,
How did you set the “Encryption” settings in FileZilla? I’m sorry but I still can’t connect to the file server. Please provide the screenshot of the FTP configuration in the private field.
Best regards,
IsmaelHi,
I can now connect to the file server via SFTP. However, the login token has expired so I can’t access the plugins panel. Please provide the WP login details in the private field.
Best regards,
IsmaelHi,
I’m very sorry for the late response. The token has expired again. Please increase the expiry duration. I’ll ask the rest of the support team to watch the thread.
Best regards,
IsmaelHi,
Thank you for the info.
Please increase the “memory_limit” value to at least 256M and the “max_input_vars” to 3000. The “post_max_size” directive should be at least 64M. I tried to increase the values in the .htaccess file but the site went down. Please contact your hosting provider.
php_value memory_limit 256M php_value upload_max_filesize 64M php_value post_max_size 64M php_value max_execution_time 300 php_value max_input_time 1000Best regards,
IsmaelHi,
Alright. I was able to increase some of the php values directly in the php.ini file but it’s still not working. Have you contact the plugin authors regarding the issue? Maybe they can provide more info about the issue. This is the error when you try to create a post.
Fatal error: Uncaught Exception: Invalid order. in /home/apsullc/public_html/wp-content/plugins/<a href=’https://refer.wordpress.com/r/84/woocommerce/’ target=’_blank’ rel=”nofollow”>woocommerce</a>/includes/data-stores/abstract-wc-order-data-store-cpt.php:102 Stack trace: #0 /home/apsullc/public_html/wp-content/plugins/<a href=’https://refer.wordpress.com/r/84/woocommerce/’ target=’_blank’ rel=”nofollow”>woocommerce</a>/includes/class-wc-data-store.php(149): Abstract_WC_Order_Data_Store_CPT->read(Object(WC_Order)) #1 /home/apsullc/public_html/wp-content/plugins/<a href=’https://refer.wordpress.com/r/84/woocommerce/’ target=’_blank’ rel=”nofollow”>woocommerce</a>/includes/abstracts/abstract-wc-order.php(109): WC_Data_Store->read(Object(WC_Order)) #2 /home/apsullc/public_html/wp-content/plugins/<a href=’https://refer.wordpress.com/r/84/woocommerce/’ target=’_blank’ rel=”nofollow”>woocommerce</a>-gateway-amazon-payments-advanced/includes/class-wc-amazon-payments-advanced-order-admin.php(81): WC_Abstract_Order->__construct(95120) #3 /home/apsullc/public_html/wp-includes/class-wp-hook.php(288): WC_Amazon_Payments_Advanced_Order_Admin->meta_box('post') #4 /home/apsullc/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #5 /home/apsullc/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #6 /home/apsullc/public_html/wp-admin/edit-form-ad in /home/apsullc/public_html/wp-content/plugins/<a href=’https://refer.wordpress.com/r/84/woocommerce/’ target=’_blank’ rel=”nofollow”>woocommerce</a>/includes/data-stores/abstract-wc-order-data-store-cpt.php on line 102
Looks like an issue with the “gateway-amazon-payments” and “woocommerce”.
Best regards,
Ismael
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