Hi AB,

I have tried to check on your site however it’s showing:

Your access to this site has been limited

I would suggest creating a stage site first then do the update first on the stage site before updating the live site when you need to update WordPress, third party plugins or the Enfold theme. If the error shows up on your stage site, please give us admin and ftp access, so we can check on it further and try to debug it.

@Tia: Please check the solution on this thread: https://kriesi.at/support/topic/fatal-error-cant-use-function-return-value-enfold-header-php-on-line-6/#post-922937
Hope it helps :)

Best regards,
Nikko

Hi navindesigns,

Unfortunately we don’t support third party plugins that’s unrelated with Enfold, you may try to ask the plugin author since he/she is more knowledgeable with it.
Also you can try to change the theme to default wordpress theme like twentyseventeen to test if it works properly or not.
Hope this information helps.

Best regards,
Nikko

Hi Theo,

Thanks for giving us admin access.
I have checked your site and noticed that the style wasn’t working because this code in Quick CSS wasn’t closed:

.logo {
    visibility: hidden !important;

which I replaced to:

.logo {
    visibility: hidden !important;
}

Then cleared cache on autoptimize and WP Super Cache.
Let us know if you need further assistance :)

Best regards,
Nikko

Hi cassidydiehl,

Thanks, I have managed to add the fixes and it’s working fine.
However your instagram account is set to private that’s why it’s not showing any images, try to change it to public.
I have setup another instagram widget which works properly (just remove it after everything works fine), you can check the link in private content.
There are 2 instagram widgets on that page, the one you used and the one that’s working properly.
Hope this helps. :)

Best regards,
Nikko

Hi Cecile,

I see, thanks for providing us the screenshots.
Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

#top .all_colors strong {
    color: #0076bf;
    font-family: 'Lato', 'Helvetica Neue', Helvetica, Arial, sans-serif;
}

Hope it helps :)

Best regards,
Nikko

Hi Lukas,

Thanks for giving us the admin and ftp access.
Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

#top .mejs-container {
    max-height: 100% !important;
}

Hope this helps. :)

Best regards,
Nikko

Hi Julian Post,

Thanks for giving us the admin access.
I had also found out that you are following the instruction here: https://kriesi.at/support/topic/open-lightbox-with-an-iframe/
however the part that says adding ?iframe=true is needed is true but you also need to add the php code/script which is written by the enfold user that posted the thread, also what’s missing is the class name which is also required. Please try to add it also.

Best regards,
Nikko

Hi HoHBonline,

It still doesn’t work, this is the error that appears:

FOUT: Het wachtwoord ingevoerd voor de gebruikersnaam wordpress is incorrect. Wachtwoord vergeten?

Please check.

Best regards,
Nikko

Hi beste_medien_werbe_agentur,

Seems that making it fullwidth makes it complicated other pages of the site.
Would it be okay if this is only applied on the homepage and not on other pages?

Best regards,
Nikko

Hi Alex,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Daniele1989,

Glad to hear that :)
Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

@media only screen and (max-width: 767px) {
  .responsive #top #wrap_all #header .social_bookmarks {
    display: block !important;
  }
}

Hope this helps :)

Best regards,
Nikko

Hi andreaventu,

I have checked the facebook link you gave and it does show now on my end.
I have also checked your site and it works properly now on my end. I have posted a link to the screenshot on what I see on your site.
If you still have issues, try to clear the browser cache, it might be hindering you from viewing it properly.

Best regards,
Nikko

Hi andreaventu,

I apologize for that, I have spoken too soon. I think the page is private that’s why it’s not appearing properly, and when I check on the fb page this is what I see:

Sorry, this content isn't available right now

Can you try to make the fb page public? it might help fix the issue.

Best regards,
Nikko

Hi Theo,

I have checked your site and it seems the minification is disabled however I still could not find the code reflecting when inspecting your site via google web inspector. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi BastiFantasti,

Thanks, I was able to import it manually via wordpress importer, though I’m still getting some issues and some images are not imported.
And not really sure what’s the cause of this issue.
But the page you have now on your site is similar to the startup demo. Hope it could get you started.
Let us know if you need further assistance.

Best regards,
Nikko