Hi Achim,

I have checked it and I can’t find Layerslider WP in the menu of WP Dashboard. I also checked the link to go directly to the layerslider page (link in private content) however it returns this message:

Unfortunately you are not allowed to access this page.

Can you give us ftp access? so we can try to enable debug and check log files. Also give us permission to temporarily disable plugins as there are too many enabled plugins which might contribute to the issue, though I would suggest creating a stage site where we can isolate the issue without affecting your live site.

Best regards,
Nikko

Hi vagator78 & szed,

We have already reported the issue to Kriesi and our devs. Enfold 4.3.1 will be released soon which includes fixes for Video in Color Section. :)
Hoping for your patience until the patch is released.

Best regards,
Nikko

Hi Ian,

Glad to hear that. Feel free to comeback if you need further assistance :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hey sublime5o,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi patricknh,

I also couldn’t see the issue on my end.
Can you try to clear the browser cache, it might help.

Best regards,
Nikko

Hi creativeyes,

Try adding this css code in Quick CSS:

@media only screen and (max-width:479px) {
  .html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 0 !important;
  }
}

Hope it helps.

Best regards,
Nikko

Hey Chad_Roberts,

Thanks for giving us the link to your site.
Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

#top .mejs-container {
    max-height: 100%!important;
}

Hope it helps :)

Best regards,
Nikko

Hey dcpatoday,

Thanks for giving us the link to the page in question.
Please edit the Tab Section, then in Content tab set Content height to: Auto adjust to content
Hope this helps :)

Best regards,
Nikko

Hi fionayoung,

I didn’t receive any email, however pointing the exact location of the issue helps us see it.
Can you remove all unnecessary spaces then add this css code in Quick CSS (located in Enfold > General Styling):

.home #av_section_3 .avia_textblock h4 {
    margin-bottom: 20px;
}

Just adjust the bottom margin to a higher value if you want it to have more gaps or lesser value to reduce the spaces.
Hope this helps.

Best regards,
Nikko

Hi CColeman88,

Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

#top .av-instagram-row .av-instagram-item {
    padding-left: 3px !important;
    padding-right: 3px !important;
}

Hope it helps :)

Best regards,
Nikko

Hi davidm290,

Thanks for providing the admin access, I have added this code in your functions.php

add_filter('avf_form_subject','avia_change_mail_subject', 10, 3);
function avia_change_mail_subject($subject, $new_post, $form_params) {
    if( is_page( 5862 ) ):
    	$subject = urldecode($new_post['4_1']);
    endif;
    return $subject;
}

and tested it using my email, it worked properly. I have received in my email what I filled in the League Name field.
Also if you can see in the code I have added

if( is_page( 5862 ) ):

where 5862 is the ID of the page where the form is located and thus this only works on the specific page.
Let us know if this helps, if I might have misunderstood it, please let me know.

Best regards,
Nikko

Hi helban,

Sorry for the late response, I have tried to check again and I don’t see the preloader loading twice, I just see the rotating logo during preload and disappears after the page has properly loaded. And I still see the trailing slash issue and the menu still requires to click twice before it redirects/loads.

Using the parent theme does fix the issue for the menu.
As for the trailing slash issue, it’s not related with Enfold, you can still see it even with switching to a default wordpress theme.

Can you try to do the following:

1. Disable all plugins except the maintenance plugin
2. Re-install WordPress and Enfold
3. Clear Browser Cache

And try to check it again.

Best regards,
Nikko

Hi SiGun,

I apologize for that, can you try adding this php code at the bottom of your functions.php:

function avia_html5_video_embed($path, $image = "", $types = array('webm' => 'type="video/webm"', 'mp4' => 'type="video/mp4"', 'ogv' => 'type="video/ogg"'))
{

	preg_match("!^(.+?)(?:\.([^.]+))?$!", $path, $path_split);

	$output = "";
	if(isset($path_split[1]))
	{
		if(!$image && avia_is_200($path_split[1].'.jpg'))
		{
			$image = 'poster="'.$path_split[1].'.jpg"'; //poster image isnt accepted by the player currently, waiting for bugfix
		}

		$uid = 'player_'.get_the_ID().'_'.mt_rand().'_'.mt_rand();

		$output .= '<video class="avia_video" '.$image.' controls id="'.$uid.'" preload="metadata" >';

		foreach ($types as $key => $type)
		{
			if($path_split[2] == $key || avia_is_200($path_split[1].'.'.$key))
			{
				$output .= '	<source src="'.$path_split[1].'.'.$key.'" '.$type.' />';
			}
		}

		$output .= '</video>';
	}

	return $output;
}

or you can copy the code from here: https://pastebin.com/V1eHF5EE
Let us know if this works :)

Best regards,
Nikko

Hi Leonsz,

Glad that Jordan helped you. :)
Let us know if you need further assistance or if we can close this thread.

Best regards,
Nikko

Hey ehCanada,

Can you try to check on the this thread:

Hope it helps.

Best regards,
Nikko