Hi Erik,

Thanks for providing us the admin access.
I have checked the link and the js errors are causing the one page scrolling not to work, screenshot of the page that shows errors is in private content.
Can you try disabling all plugins and check if the problem still persists, if that helps, enable to plugins one by one to know which one causes the error.
I highly suggest deactivating caching and minification plugins first. If that doesn’t help, please allow us to temporarily disable plugins to isolate the issue and give us ftp access so we can check further on the files.

Best regards,
Nikko

Hi Corina,

I used Google Chrome in Windows 10.
I have checked it again and I see the same error.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Joe,

Importing demo again will override the settings but it will not override pages, posts and menus, it will just create new ones, you can just remove the existing pages, posts and menus but if it’s too many, you can use this reset plugin:

Best regards,
Nikko

Hi bakbek,

I have checked your site however it gives 404 error.
Also can you give us access to an account which has existing orders, so we can see the table properly.

Best regards,
Nikko

Hi enzowillemstad,

Yes that’s right you need to use double quotes to wrap the shortcode if the shortcode contains single quotes or vice versa, this code will work:

<?php echo do_shortcode("[av_layerslider av_uid='av-tyxz' id='1']"); ?>

Also just to note, this type of change will cause some issues with sticky header, so I suggest not using it.

Best regards,
Nikko

Hi charlotteraboff,

Glad that we could help :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi techsupport,

Can you try to go to Enfold > Performance then set the following:

• Javascript file merging and compression: Disable – no Javascript file merging and compression
• Disabling of template builder elements: Always load all elements
• Check Delete old CSS and JS files?

Hope this helps.

Best regards,
Nikko

Hey cube17,

Can you give us a link to the page mentioned? so we can take a closer look.
You can post the link in private content, if you want the link to be seen by moderators only.

Best regards,
Nikko

Hi Julian,

Glad that you figured it out :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hey indpro,

I have checked your site and it seems that there is some weird character showing up.
Try to disable all plugins and check again, flushing cache and disabling caching plugin might help too.
If that helps, try enabling the plugins one by one to know which is causing the issue.
If the suggestion doesn’t work then, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

 And allow us to temporarily disable plugins to isolate the issue.

Best regards,
Nikko

Hi markpevans,

Glad that it is resolved :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Charlotte,

Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

#top.category .big-preview.single-big {
    display: none;
}

This only removes the preview image.
Let us know if you also want to hide other images as well.
Hope this helps.

Best regards,
Nikko

Hey enzowillemstad,

Yes it’s possible however you need to do the following first:

1. Use a child theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme
2. Enable Avia Layout Debugger: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
3. Create a new page and setup the slider (the page should only contain the slider), below the content the shortcode for the slider should appear, copy it
4. Copy header.php and insert the shortcode in after this code

   <div id='wrap_all'>

You would need to use do_shortcode in order to run the shortcode, for more information check: https://developer.wordpress.org/reference/functions/do_shortcode/
Hope this helps :)

Best regards,
Nikko

Hi dondela,

Glad that Victoria helped you. :)
Let us know if you need further assistance or if we can close this thread.

Best regards,
Nikko

Hey AgenturLanzinger,

Thanks for giving us admin access.
I have tested it using my google api key and it works fine.
I have posted a link in private content showing a screenshot that it works when I tested it.
Try to generate a new api key.

Best regards,
Nikko