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Hey Richard,
Can you try to update it via ftp? you can check this thread: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp
Let us know if this helps.Best regards,
NikkoHey theepicureanarchitect,
Can you give us a link to your site?
Best regards,
NikkoHi rustylindquist,
Glad that Ismael helped you. :)
Let us know if you need further assistance or if we can close this thread.Best regards,
NikkoOctober 19, 2018 at 4:31 pm in reply to: Update 4.5 – where has the 402 x 325px Portfolio image size gone? #1024010Hey Ed,
I’m not really sure about the size but I checked the oldest enfold theme in my archive which is 4.0.7 and it was 495 x 400px already.
I would suggest using this plugin: https://wordpress.org/plugins/simple-image-sizes/
After installing and activating the plugin, go to Settings > Media > portfolio size, then set it to the value you’d like to use and that should override the image size value in functions.php.
Hope this helps.Best regards,
NikkoHi Justin,
Try to check out these threads, it might help:
https://kriesi.at/support/topic/update-4-5-warning-imossible-to-update/Best regards,
NikkoHi Richard,
Just to make sure we are talking on the same page, I have posted an example of product page where View Cart shows after clicking on Add to Cart button.
Is the View Cart not visible in this page on mobile after clicking on Add to Cart? if it’s in other page, please post the link in private content.Best regards,
NikkoHi NathanQ97,
Thanks for giving us ftp access.
I enabled error logging and noticed these types of errors:[19-Oct-2018 13:57:31 UTC] PHP Warning: file_get_contents(/wp-content/themes/enfold%204.5/config-woocommerce/woocommerce-mod.css): failed to open stream: No such file or directory in /wp-content/themes/e
To fix this I have switched your theme to a default wordpress theme and then via ftp I renamed your parent theme: enfold 4.5 to just enfold then switched it back to Enfold theme.
After several tests I didn’t have those time-out issues again. Let us know if you need further assistance.Best regards,
NikkoHi raslade,
I have checked it and noticed that the code you posted above had nothing to do with the shortcode you used, that’s why nothing is happening.
The only thing I noticed is that the [php_function] shortcode that you used:<a href='[php_function name='download_report']' target="_blank">[post_title]</a></h3>
isn’t defined that’s why I could see the error in the previous post. I’m not really familiar with the plugin you’re using but I think you can instead create your own shortcode which I think you can customize better.
Best regards,
NikkoHi enfold,
I have checked your post and noticed that you’re using ALB on it which is the reason why it’s not showing even when you have checked it.
Since that’s the case I would suggest adding the code suggested in this thread: https://kriesi.at/support/topic/category-in-blog-post-add-it-and-delete-it-from-the-main-blog-page/#post-962931
then use a text block or code block and add this shortcode:[the_post_categories]
Best regards,
NikkoHi dondela,
Can you create a staging site? it basically just a duplicate of your site, where we can try to troubleshoot your site without putting your live site down.
You can check in this post how you can set it up: https://themeisle.com/blog/wordpress-staging-site/
It’s difficult to figure out what’s wrong on your site since there are no js errors and it’s hard to pinpoint what’s causing the issue, I guess it might be some of the plugin which prevents other pages from working.
If we can disable plugins and try to debug your site, maybe we can find what’s causing this issue and try to fix it.Best regards,
NikkoHi Florian,
Glad that we could help :)
Before you update the theme, make sure to make a backup first.Best regards,
NikkoHi kbranan,
Glad to hear that :)
Thanks for using Enfold and have a great weekend!Best regards,
NikkoHi ProTravelGolf,
Glad that we could help :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Amanda,
Glad that we could help :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Susanne,
Glad that we could help :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi bespokebranddesign,
I’m not really sure why the changes I’ve made caused timeout issues, since basically I just add those few lines of css code which should cause any performance issues and moving of mobile section and desktop section’s position.
I think disabling the css file merging and compression would cause some performance issues but I don’t think it would get to the point where it should time out. Try checking out the memory limit, maybe the server’s resources are exhausted.One thing that I could say is that it’s important to have the mobile sections above the desktop sections since it would help accurately determine in desktop which menu item is the current menu item, you’ll see this once you scroll and inspected over the main menu, you’ll see current-menu-item class being added when the right section is reached.
Best regards,
NikkoHi fashiontribe,
Glad that we could help. :)
Feel free to comeback if you need further asistance on the same or related issue.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi NathanQ97,
We apologize for the late response.
However I’m not seeing 505 error but 504 Gateway Time-out error.
Can you give us ftp access? so we can try to check the error logs and maybe we can try to find the cause and fix it.
Just post the ftp credentials in private content, so it’s visible only to the moderators.Best regards,
NikkoHi Florian,
I’m not sure why it’s generating another section, however you can either try to update Enfold to the latest version 4.5 which fixes some issues we have on a footer page or you can just use the same version of Enfold you have now and add this css code in Quick CSS (located in Enfold > General Styling):
#main > div#after_section_1:nth-last-child(2) { display: none; }
Let us know if this helps.
Best regards,
NikkoOctober 18, 2018 at 5:22 pm in reply to: smooth scrolling – link coming from external plugin #1023500Hey P3T3R_0ne,
Thanks for giving us admin access.
However what you wanted to do is outside the scope of our support, we can only point you to the right direction, you would need to write some javascript or jquery codes to do that.
And you would need to follow this instruction to integrate the js/jquery code to Enfold properly: https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-footer-sectionBest regards,
NikkoHi tobuff85,
I think that depends, each token seems to have set of permissions you can use but I don’t think we are in a position to accurately answer this question.
The best thing is to ask for envato’s support as they should be able to answer it since this feature is something they developed.Best regards,
NikkoHi Amanda,
Try adding this css code in Quick CSS (located in Enfold > General Styling):
#header #text-6 { z-index: 30; }
Let us know if this helps.
Best regards,
NikkoHi Santiago,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHey dondela,
I have checked it and noticed that the lightbox-added isn’t added on the product pages that has issues.
Unfortunately there’s no js error shown in the web console.
Can you try to switch it to the parent theme: Enfold and check if this fixes the issue.Best regards,
NikkoHey Susanne,
You can do it by going to by editing the image, then you should find Link Settings in the tab above it.
Set Image Link to Lightbox and lightbox should be enabled on that image.Best regards,
NikkoHey Richard,
I have checked on it on my mobile phone, after adding a product by clicking the “Add to cart” and View cart button shows up properly.
Is this already fixed? if not try clearing out the browser cache on your mobile phone.Best regards,
NikkoHi raslade,
Thanks I’m getting this in the frontend (href is an error):
<a href="Error: Function does not exist. Check name in shortcode or is function name is loaded." target="_blank">Agenda April 2016</a>
I also Appearance > Editor isn’t available. Can we request for ftp access? so we can access the files as well and try to inspect further.
Best regards,
NikkoHi bespokebranddesign,
Thanks for giving us admin access.
I have added this code in Quick CSS (located in Enfold > General Styling):#top #header .av-main-nav > li.current_page_item > a { color: #969696 !important; } #top #header .av-main-nav > li.current-menu-item > a { color: #000 !important; }
Then in Enfold > Performance, I disabled CSS file merging and compression since it doesn’t fetch for some reason the new css style added.
Finally, I have moved mobile sections above their desktop section version.Best regards,
NikkoHi ProTravelGolf,
I have checked it and it doesn’t have a Custom Css Class assigned to it yet, though it has an ID, but I would suggest using Custom Css Class so you can use it multiple times on the same page.
Then you can change it to this code:@media only screen and (max-width: 1200px) { .responsive #top #wrap_all .my_section_class .flex_column.custom-break-point, .responsive #top #wrap_all .my_section_class .custom-break-point .flex_cell { margin: 0; margin-bottom: 20px; width: 100%; display: block; } #top .my_section_class .flex_column_table { display: block; table-layout: none; } }
just replace my_section_class to the class name you assigned.
Best regards,
NikkoHi ProTravelGolf,
Try putting those columns inside a Color Section then just add a Custom Css Class to the section.
Hope this helps.Best regards,
Nikko -
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