Page 462 – Support | Kriesi.at – Premium WordPress Themes

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Posts
February 7, 2019 at 6:51 am in reply to: PHP error – Avia Shortcode #1063860
Nikko
Inactive Moderator
Hey dsprinting,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
February 7, 2019 at 6:50 am in reply to: Contact form not working #1063859
Nikko
Inactive Moderator
Hi es1979,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
February 7, 2019 at 6:49 am in reply to: Highlight Colour on Sub Menus #1063857
Nikko
Inactive Moderator
Hi Darren,

Try adding this css code in Quick CSS (located in Enfold > General Styling):
```
#top #wrap_all #header #avia-menu .sub-menu li:hover > a {
    background-color: #d64d2b;
}
```
if you need to change the color of the text, then use this code instead:
```
#top #wrap_all #header #avia-menu .sub-menu li:hover > a {
    color: white;
    background-color: #d64d2b;
}
```
Hope this helps.

Best regards,
Nikko
February 7, 2019 at 6:44 am in reply to: Can't import demo #1063854

Nikko
Inactive Moderator

Hi Anna,

Try the solution posted here: https://kriesi.at/support/topic/the-link-you-followed-has-expired-please-try-again-2/#post-980175
Hope this helps.

Best regards,
Nikko

February 7, 2019 at 6:38 am in reply to: Import issue #1063850

Nikko
Inactive Moderator

Hey tennetno,

Can you try the solutions posted on this thread?
Hope it helps.

Best regards,
Nikko

February 7, 2019 at 6:35 am in reply to: Post count number styling in archive page #1063848

Nikko
Inactive Moderator

Hi julie_ferrand,

Glad that we could help :)
Let us know if you need further assistance.

Best regards,
Nikko

February 7, 2019 at 6:34 am in reply to: I'm trying to update from 4.4 to 4.5.3 but get error #1063847

Nikko
Inactive Moderator

Hey Dandelion222,

Can you try to update again?
Some users who experienced the same issue tried it again earlier and was able to update successfully: https://kriesi.at/support/topic/update-4-5-3-failed/

Best regards,
Nikko

February 7, 2019 at 6:29 am in reply to: Permalinks messed up since site updated #1063845

Nikko
Inactive Moderator

Hi,

@rmf339 glad that updating the permalinks worked for you.
@CurlyHost in your WordPress Dashboard, go to Settings > Permalinks > Category base (set this to) category

Best regards,
Nikko

February 7, 2019 at 6:09 am in reply to: Highlight Colour on Sub Menus #1063835

Nikko
Inactive Moderator

Hey darrenwise,

Go to Enfold > Advanced Styling > click on the dropdown (Select an element to customize) set this to Main Menu sublevel Links and click Edit Element button.
Change the Font Color and Background Color then check on Apply only to mouse hover state then Save all changes.
Hope this helps.

Best regards,
Nikko

February 7, 2019 at 5:58 am in reply to: Child Theme JavaScript File #1063832
Nikko
Inactive Moderator
Hey sasserp01,

Try to add this code at the bottom of your child theme’s functions.php:
```
function change_lightboxjs() {
  wp_dequeue_script( 'avia-lightbox-activation' );
  wp_enqueue_script( 'avia-lightbox-activation-child', get_stylesheet_directory_uri().'/js/avia-snippet-lightbox.js', array('avia-default'), 2, true );
}
add_action( 'wp_enqueue_scripts', 'change_lightboxjs', 100 );
```
Hope it helps.

Best regards,
Nikko
February 7, 2019 at 5:53 am in reply to: Logo #1063828

Nikko
Inactive Moderator

Hey larias_transfiriendo,

The logo is an image and could not be changed except using a photo editor like photoshop.
Are you trying to use the black? you can just grab it here: https://kriesi.at/themes/enfold-app/wp-content/uploads/sites/61/2016/05/logo.png
Hope this helps.

Best regards,
Nikko

February 7, 2019 at 5:49 am in reply to: PDF Not Showing #1063827

Nikko
Inactive Moderator

Hey Tylor,

The link you posted shows a 404 error but the pdf link you gave works properly.
Can you point us to the right page?

Best regards,
Nikko

February 7, 2019 at 4:43 am in reply to: Send files in the contact form #1063810

Nikko
Inactive Moderator

Hi aintzerga,

You’re welcome :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 7, 2019 at 4:42 am in reply to: Staging dev area #1063809

Nikko
Inactive Moderator

Hi Gilesamc,

Yes you need to unzip the zip file you downloaded from themeforest which contains some stuff including another zip file which is the enfold theme.
Glad that you got it working, let us know if you need further assistance.

Best regards,
Nikko

February 7, 2019 at 4:40 am in reply to: Anchor link #1063807

Nikko
Inactive Moderator

Hi Morcy,

Glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 7, 2019 at 4:39 am in reply to: Can't Update Enfold from 4.0.5 #1063805

Nikko
Inactive Moderator

Hi clickrepublic,

Glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 7, 2019 at 4:37 am in reply to: Layerslider doesn't show #1063803

Nikko
Inactive Moderator

Hi bartroovers,

Glad that we could help you :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 7, 2019 at 4:36 am in reply to: Easy Slider / Always show caption Title #1063801

Nikko
Inactive Moderator

Hi Obeatone,

Glad that we could help you :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 4, 2019 at 8:14 pm in reply to: Anchor link #1062835
Nikko
Inactive Moderator
Hey Morcy,

Yes, it’s possible.
The layouts that has For Developers: Section ID are Color Section, Grid Row, Tab Section, other layouts doesn’t have those option but you can use a Code Block and write some html code for example:
```
<span id="myid"></span>
```
that should also work, hope this helps.

Best regards,
Nikko
February 4, 2019 at 8:11 pm in reply to: Layerslider doesn't show #1062832

Nikko
Inactive Moderator

Hey Bart,

Thanks for giving us admin access.
I have checked it and I’m not sure why it’s not working on your homepage, I have duplicated your homepage (link in private content) and it works fine.
I think you can just set the duplicated homepage as the homepage and it should be good :)

Best regards,
Nikko

February 4, 2019 at 8:01 pm in reply to: Remove border on Gallery thumbnails #1062830

Nikko
Inactive Moderator

Hi flylanddesigns,

Those codes should work but it’s not reflecting on your site.
Can you try to flush out cache from autoptimize, if that doesn’t work try to temporarily deactivate the autoptimize plugin.

Best regards,
Nikko

February 4, 2019 at 7:54 pm in reply to: Need to contact about Enfold theme update error #1062825

Nikko
Inactive Moderator

Hi saadhassan95,

Try to checkout this post: https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
Hope it helps.

Best regards,
Nikko

February 4, 2019 at 7:53 pm in reply to: Plugins not updating #1062822

Nikko
Inactive Moderator

Hi Barbara,

Glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 4, 2019 at 7:52 pm in reply to: Staging dev area #1062821

Nikko
Inactive Moderator

Hi Gilesamc,

Are you referring on the license?
I don’t see any issues and I think most likely it’s allowed :)

Best regards,
Nikko

February 4, 2019 at 7:48 pm in reply to: Can't Update Enfold from 4.0.5 #1062818

Nikko
Inactive Moderator

Hi clickrepublic,

Try to do the following steps:
1. Backup your site and put it in maintenance mode
2. Switch to a default wordpress theme like twentynineteen
3. Delete the outdated Enfold theme
4. Upload the latest version of Enfold (enfold.zip) then set it as the active theme again and turn off maintenance.

Hope it helps.

Best regards,
Nikko

February 4, 2019 at 7:47 pm in reply to: Uploading .png file results in HTTP error #1062815

Nikko
Inactive Moderator

Hi oliverrees,

Glad that this is sorted out :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 4, 2019 at 7:46 pm in reply to: Send files in the contact form #1062814

Nikko
Inactive Moderator

Hey aintzerga,

Unfortunately that option isn’t available in Enfold’s Contact Form.
Try to use wordpress contact form plugins like Contact Form 7 or similar plugins, they would most likely have this option.

Best regards,
Nikko

February 4, 2019 at 7:41 pm in reply to: 4 columns to shop #1062812

Nikko
Inactive Moderator

Hey Janne,

In your WordPress Dashboard go to Woocommerce > Settings > Products (tab) > Column Count then set this to 4.
Hope this helps.

Best regards,
Nikko

February 4, 2019 at 7:24 pm in reply to: Contact form not responsive #1062804

Nikko
Inactive Moderator

Hi HitIt2014,

Yes, this thread will be kept online.
Glad that everything is working fine :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

February 4, 2019 at 7:22 pm in reply to: When choose "Edit page (Advanced Layout Builder)" it is opening in a new window #1062803
Nikko
Inactive Moderator
Hey operationeel,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
Author

Posts

Viewing 30 posts - 13,831 through 13,860 (of 25,536 total)

← 1 2 3 … 461 462 463 … 850 851 852 →