Hi premiumpsu,

Thanks, I tried the login credentials you gave but I’m getting ERROR: Incorrect username or password., please check.

Best regards,
Nikko

Hi Thomas,

Yes you can use icons from other demos, you can download it here: https://kriesi.at/documentation/enfold/icon/#download-fontello-or-flaticon-icons-included-in-enfold-demos
To add them, please follow the instructions in our documentation: https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons-
Also, if you want to use more icons, you can download theme in https://fontello.com/
Hope this helps.

Best regards,
Nikko

Hi Reto,

Can you give us a link to the page mentioned? so we can try to give accurate CSS to match what you’re trying to achieve.

Best regards,
Nikko

Hi red2design,

I tried to login to your website, however, the password is incorrect (see error in private content).
Also, please check our troubleshooting guide for the contact form: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-
Hope it helps.

Best regards,
Nikko

Hi premiumpsu,

Enfold stores CSS in dynamic_avia folder even when not using the compressed/merged version, I think the stylesheet you posted is the unmerged version which is correct (CSS in there is coming from whatever is set on Theme Options), the merged version uses the naming convention that starts with avia-merged-styles-.
I tried to login to your site, to see the issue further however, I can’t find the login page, I have tried the default login url (private content) but it’s not going to the login page.

Best regards,
Nikko

Hi GlobalListingEchange,

We’re glad to hear that it is fixed :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi red2design,

I tried to login to your site, but the password is incorrect, this is the error that appears, please check.
Error: The password you entered for the email address is incorrect.

Best regards,
Nikko

Hi MadRhino,

Thanks for giving us admin access.
I have modified the accordion in the page (private content) and adjusted its colors when you edit Accordion, then go to Styling > Colors.
Finally, in Quick CSS, I have removed this code:

.active_tc .toggle_content {
	background: #ffffff!important;
}

and replaced with:

#top .toggle_content strong {
	color: white;
}

Please review the page.

Best regards,
Nikko

Hi red2design,

The current version you are using is still using the old API (username and API key) which envato has already deprecated therefore you can’t update it with the usual method.
You can do the following process instead:

First make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/

Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Then register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Once it is updated please let us know if the issue still persists.

Also, the password is incorrect but I think the problem should be fixed by updating to the latest version since Enfold 4.1 was released July 2017 while PHP 7.4 was released November 2019, so incompatibility would most likely occur.

Best regards,
Nikko

Hi maximusinvestment,

There’s no need to use plugin anymore if you want to use the classic editor.
Go to Enfold > Theme Options > Select Your Editor set it to Use WP Classic Editor.
Hope it helps.

Best regards,
Nikko

Hi Oli,

Can you try adding this CSS code in Enfold > General Styling > Quick CSS:

@media only screen and (max-width:1080px) {
  .html_header_top.html_header_sticky #header {
    position: absolute !important;
  }
}

Best regards,
Nikko

Hi matt507,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi xeovision,

We’re happy to hear that :)
We’ll be closing this thread then.
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

Hi informaticacenart,

I have checked your site and it seems Enfold 5.5 was installed and activated properly.
However, images seems to be loaded from somewhere (I think one of the plugins is causing this), I have posted the logo url being fetched in private content.
Also, if you inspect your site and go to Console, you will see some 404 errors showing from images and/or webfont.
Please try to temporarily disable any image optimization plugins and see if it helps.

Best regards,
Nikko

Hi John,

Can you try to switch to a default WordPress theme? and check if this problem also persists.
You can try to use Health Check & Troubleshooting plugin, so you can try to switch themes without affecting your users.

Best regards,
Nikko