Hi P,

Glad that we could help. :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Shinya,

Thanks for giving us admin access.
I have checked it and I could not figure it out since there’s no error showing.
I’d like to make sure that this isn’t a plugin conflict, can you try to disable all plugins except for the woocommerce plugin? and check if the issue still persists.
If the issue is fixed, try to enable the plugins one by one to know which one is causing the issue.

Best regards,
Nikko

Hi emilconsor,

Can you try to make a backup then remove the modifications on the header? then check, the issue should most likely be removed since we could not reproduce the same issue on our end.
Then try to add the modifications one by one or probably a chunk of several codes to find out which specific code caused the issue.

@Guillaume I don’t see the issue when I checked on your site, how do I trigger this issue on your site?

Best regards,
Nikko

Hi Nick,

Glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hey vegastoycon,

There has been changes in Envato’s API and the old version of the theme doesn’t contain the updated code for updating the theme in this new API.
Can you try to do this process? make sure to have a backup first.
1. Switch to a default wordpress theme like twentynineteen
2. Delete the Enfold theme
3. Upload the latest version of Enfold (enfold.zip) then set it as the active theme again.

Best regards,
Nikko

Hey AuroraArcus,

Sure, it does not work because on mobile .logo’s positioning is set to static (which means top, bottom, left, right won’t work).
Try add this css code:

@media only screen and (max-width:767px) {
  .responsive #top .logo {
    margin-top: -2px;
  }
}

Best regards,
Nikko

Hi Sebastian,

Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

@media only screen and (min-width:1300px) {
#top.page-id-3480 #av-masonry-1 .av-masonry-container a.av-masonry-entry {
    position: static !important;
  }
}

Let us know if this helps.

Best regards,
Nikko

Hi paulaw6,

I haven’t received it.
You should see private content just below the area where you usually type your reply in the thread.
See the bottom of this message.

Best regards,
Nikko

Hey Danielle,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey Raphael,

I have checked it and it seems that you have already done this.
Let us know if you still need further assistance.

Best regards,
Nikko

Hey hund-herrchen,

If I try to inspect the iconbox using Google’s web inspector, I don’t see that code being reflected.
Can you try to flush out cache if you have a caching plugin enabled?

Best regards,
Nikko

Hey (Email address hidden if logged out) ,

Yes, you can use wp_footer hook.
You can check on our documentation for different options and sample code: https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-footer-section

Best regards,
Nikko

Hi John,

Glad that it’s resolved. :)
I think that is most likely the case, the cache might have not included some js files necessary for some elements to run.

Best regards,
Nikko

Hey nickgin,

I think these css codes affect it, can you try to remove them temporarily and check:

/*********** [data-av_icon]:before *********************/
/* LANDSCAPE */                              
@media only screen and (max-width: 1024px) and (orientation: landscape) {
[data-av_icon]:before {
    display: none;
}}

/* PORTRAIT */ 
@media only screen and (min-width: 320px) and (max-width: 359px) and (orientation: portrait) {
[data-av_icon]:before {
    display: none;
}}

@media only screen and (max-width: 1024px) and (orientation: portrait) {
[data-av_icon]:before {
    display: none;
}}

@media only screen and (min-width: 320px) and (max-width: 413px) and (orientation: portrait) {
    button.single_add_to_cart_button:before {
    display: none!important;
}}

Best regards,
Nikko

Hi mritkuma99,

Can you try setting the Slide Background Image’s size to Contain.
You’ll see this under Slides when you edit the homepage layerslider.

Best regards,
Nikko