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  • #1078300
    #1079014

    Hey ablito,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1079085
    This reply has been marked as private.
    #1079529

    Hi,

    I’m not sure why but your logo element is empty, most likely since there looks to be an email address link added just before it. Did you make any customisations which might have caused that?

    Best regards,
    Rikard

    #1079801
    This reply has been marked as private.
    #1080312

    Hi Kuba,

    This is fixed.
    The issue was caused by an unclosed anchor tag.
    I just added

    </a>

    at the end of Phone Number or small info text in Enfold > Header > Extra Elements.

    Best regards,
    Nikko

    #1080316
    This reply has been marked as private.
    #1080325
    This reply has been marked as private.
    #1081182

    Hi ablito,

    I have tested it and it seems to work.
    How can we reproduce the issue?

    Best regards,
    Nikko

    #1081338
    This reply has been marked as private.
    #1081372

    Hi ablito,

    When it doesn’t work, does it still submit the form?
    Or it just doesn’t send any email?

    Best regards,
    Nikko

    #1081384
    This reply has been marked as private.
    #1081405

    Hi Kuba,

    The widget isn’t js dependent so it should show at all times.
    The only time the form will not show is when you have already submitted in the form.
    So far, I viewed it already a couple of times but it always load.
    If it doesn’t as you have mentioned it does sometimes, try to check what triggers it, so we can try to reproduce.
    Also you can try to use a web inspector and post a screenshot, we might just be missing something here.

    Best regards,
    Nikko

    #1081418
    This reply has been marked as private.
    #1081421
    This reply has been marked as private.
    #1082085

    Hi Kuba,

    For the easyslider, there’s this option ‘Apply a link to the slide?’ which you can use to set a link on the slider image.
    I’m not familiar with meta slider, maybe you can try to clear the browser cache in the desktop, that might be causing the issue.

    Best regards,
    Nikko

    #1082657
    This reply has been marked as private.
    #1082881

    Hi Kuba,

    You’re welcome, we’re glad to help :)

    Best regards,
    Nikko

    #1084131
    This reply has been marked as private.
    #1084517
    This reply has been marked as private.
    #1084893

    Hi ablito,

    Maybe there’s some issue with the mail server since it successfully sends email to the sender.
    Try using smtp, this post might help with it: https://wpforms.com/docs/ (Purchase code hidden if logged out)(Purchase code hidden if logged out) -smtp/

    Can you try to create a staging site to test the mailchimp issue?

    Best regards,
    Nikko

    #1086074
    This reply has been marked as private.
    #1086776

    Hi Kuba,

    Here’s the link on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

Viewing 23 posts - 1 through 23 (of 23 total)

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