Hi Yiannis,

Can you try adding this css code in Quick CSS:

#top .avia-section .mejs-mediaelement {
    opacity: 1 !important;
    transition: none 0s ease 0s !important;
    transform: translateZ(0px) !important;
}

Let us know if this helps.

Best regards,
Nikko

Hey mleite1,

Please refer to this screenshot: https://imgur.com/M7IeBxi
Those large text are special headings, let us know if you need further assistance.

Best regards,
Nikko

Hi Joey,

Please post a separate thread, then in the private content please give us login credentials of your site with a admin privileges.
A separate thread is needed since private content, is visible to moderators as well as the thread creator.

Best regards,
Nikko

Hey kirkagur,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey engerlieoutdoor,

The link you gave shows that your site is still under construction/maintenance.
Can you give us access? so we can atleast view the page?

Best regards,
Nikko

Hi Orla,

Thanks for giving us admin access. :)
We’ll look further into the issue since the same settings worked well in our local installation.

Best regards,
Nikko

Hi kgt88,

1.) The sliders for the construction demo uses 1500px (width) x 630px (height) image dimension. There are some selection for image sizes which you can choose from but you won’t have control over where images will be cut.
We recommend using image editors (like photoshop), there are also online image editors which are free which you can use as well. Make sure to have a uniform image dimension so the slider will look better overall.

2.) After your copyright text, just add:

[nolink]

You can refer to our documentation: https://kriesi.at/documentation/enfold/footer/#copyrights-info

3.) You can set Gallery Preview Image Size, however it’s still best to use image editors/online image editors to crop images to a uniform size.

4.) Same with #3

5.) You should find it in Appearance > Widgets, check for sidebar/widget areas.

6.) That depends, but initially you’re not required to pay in order to activate it however the google account that you used to generate the API key needs to have it’s billing information updated, google requires your credit card information for this to activate. Monthly, you’ll have $200 worth of usage and if you exceed their alloted usage, you will be charged in your credit card. You can check this on their site for more information: https://cloud.google.com/maps-platform/pricing/

Hope this helps.

Best regards,
Nikko

Hi M,

I have tested it on my and it does work. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Camousse,

Can you give us ftp access? so we can try to enable wp debugging and maybe get some lead on what’s causing the issue.

Best regards,
Nikko

Hi SaschaNe,

Try adding this css code in Quick CSS:

.select2-results__option {
    background-color: #fbb1ae;
}

Best regards,
Nikko

Hi bachmannsupport,

Thanks for pointing it out, I could see the issue now.
This plugin is causing the issue: WooCommerce AJAX Products Filter, it’s admin.css file (link in private content) producing that weird behavior.
Try disabling the plugin and you’ll see that it works fine.

Best regards,
Nikko

Hi bachmannsupport,

I can’t seem to see the problem on my end, I have attached a screenshot in private content.
What browser and OS (win 10/mac) are you using?

Best regards,
Nikko

Hey Camousse,

Woocommerce plugin is the most popular ecommerce plugin and though it’s not perfect but I think it does not render a site unusable, maybe there’s just some conflict with another plugin.
Can you elaborate the issue or maybe the error it produces when enabled?

Best regards,
Nikko

Hey maryenvato,

Go to Enfold > Advanced Styling > (Select an element to customize) set this to ‘Menu Links in overlay/slide out’ > click Edit Element.
Then adjust the Font Size and save. :)

Best regards,
Nikko

Hey Gaby,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko