Forum Replies Created
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Hi niggie_12,
I have inspected your site and you are using a cropped version of your logo. (link in private content)
Go to Enfold > Theme Options > Logo, remove the content of that field and paste the logo link I have posted in private content.
Hope this helps :)Best regards,
NikkoHi ivi07,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHey jefftawater,
Thanks for giving us admin access.
What PHP version are you trying to use? Enfold has been working fine in PHP 7.0, 7.1, 7.2 and 7.3.
Please try to enable WordPress Debug: https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging
Try to upgrade the version again and check for the logs.
The plugins you’re using might be the one causing issues but before you do the PHP upgrade, please disable any caching plugins.Best regards,
NikkoHey ThomSchu,
Can you try adding this CSS code in Quick CSS:
@media only screen and (max-width: 767px) { .responsive #top #wrap_all #header { position: fixed !important; } }Best regards,
NikkoFebruary 17, 2020 at 6:04 am in reply to: Cookie Consent Message Bar pops up every time I reload the page #1185097Hi mosaic,
By default the cookies expires in a year.
Do you use a caching plugin in your site?Best regards,
NikkoHi Josh,
Thanks for contacting us!
I think the layout should still be the same but some things could be messed because WordPress has already updated to a Major version from 4.x to 5.x, and Enfold has also upgraded to a Major version which from 3.x to 4.7.3. The best thing to work with this setup is to use a staging site basically, this is a duplicate of your site placed in your subdomain, here’s an article for it: https://themeisle.com/blog/wordpress-staging-site/
Once you have done that, update both WordPress and enfold in the staging site (so it doesn’t have any effect on your live site), then do a site review.
Hope this is helpful.Best regards,
NikkoFebruary 17, 2020 at 5:45 am in reply to: Iconfont Manager Error "Couldn’t add the font because the server didn’t respond" #1185088Hi pabloj13,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Flow9999,
To center the breadcrumb, you can add this CSS code in Quick CSS, located in Enfold > General Styling:
#top .avia-breadcrumbs { text-align: center; } #top .avia-breadcrumbs .breadcrumb-trail > * { vertical-align: top; } #top .avia-breadcrumbs span { display: inline-block; float: none; }For the color of the main page, use this CSS code:
#top .avia-breadcrumbs .trail-end { color: lightblue; }Just change the color, hope this helps.
Best regards,
NikkoHi GizmakSanayi,
We apologize for the inconvenience however this is how page builders behave, which is also true for other page builders out there, so, unfortunately, this is downside of it.
The workaround for this is to make use of the Excerpt to display the post’s summary, which is fetched by WordPress.Best regards,
NikkoHey GizmakSanayi,
I have checked your site and it seems the layout you’re using is different.
Can you try to remove the duplicate Enfold theme, it might be the one causing the issue, since we could not replicate it on our end.Best regards,
NikkoHey GizmakSanayi,
Thanks for giving us admin access.
If I checked Themes (under Appearance tab), I see two Enfold themes, 4.7.3 and 4.7.2, the current one you are using is 4.7.3 that’s why you’re seeing in Enfold > Theme Updates that it’s updated.
If I check on Theme Editor (under Appearance tab) and navigate through Enfold 4.7.2, it’s still existing, you can remove the extra Enfold in Appearance > Themes.Best regards,
NikkoHi GizmakSanayi,
We apologize for the delay since there are a lot of queries lately :(
I have checked your site and it seems you aren’t using the layout anymore, do you still want to use the left sidebar menu layout?
For question 2, can you point what images you are referring? is it the layerslider images?Best regards,
NikkoHi GizmakSanayi,
Please refer on our documentation: https://kriesi.at/documentation/enfold/tabs/#-custom-tab-and-toggle-ids-for-prettier-url-hashes
Hope it helps.Best regards,
NikkoFebruary 17, 2020 at 5:02 am in reply to: Custom CSS to use short separator with different styles #1185073Hi Bruno,
Try to remove #av_section_5 so the code should be:
.page-id-2864 .hr-short .hr-inner, .page-id-2864 .hr-short .hr-inner-style { background-color: #2c335d; }Best regards,
NikkoHey sand44,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi coolhatwebdesign,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoFebruary 17, 2020 at 4:52 am in reply to: Trying to Get Easy Slider to Jump to Slider on Page Load #1185070Hi Brian,
I think you need to integrate your code in slideshow.js, then do the following:
1. Create js folder in your child theme.
2. Add this code in your child theme’s functions.php: (this will tell wordpress to use your version of slideshow.js)function change_slideshowjs() { wp_dequeue_script( 'avia-module-slideshow' ); wp_enqueue_script( 'avia-module-slideshow-child', get_stylesheet_directory_uri().'/js/slideshow.js', array('avia-shortcodes'), false, true ); } add_action( 'wp_enqueue_scripts', 'change_slideshowjs', 100 );3. Copy slideshow.js from the enfold theme (wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > slideshow folder) then paste it in the js folder of your child theme.
4. Integrate your code to slideshow.js
Hope this helps :)Best regards,
NikkoHi Playsystem,
1. The same as what Rikard said, the description shows in the description tab (this is woocommerce default behavior), if you want it to show near the price put the content in Product Short Description. I think woocommerce just wants to show the summary above then full description in the Description tab.
2. Please do as what Rikard asked, we will need steps on how we can reproduce this issue since we can’t reproduce it on our end. :(
Best regards,
NikkoHi 4pfelmus,
The only way to redefine the thumbnail sizes is to tweak postslider.php.
In your child theme please do what’s instructed in the documentation: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
Copy postslider.php in the enfold theme (wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > postslider folder) and paste it in the shortcodes folder of your child theme.
Edit postslider.php in the child theme and find these codes (line 596-597 in Enfold 4.7.3):case '4': $grid = 'av_one_fourth'; if($preview_mode == 'auto') $image_size = 'portfolio_small'; break; case '5': $grid = 'av_one_fifth'; if($preview_mode == 'auto') $image_size = 'portfolio_small'; break;Replace portfolio_small with the image size you want to use.
Hope this helps :)Best regards,
NikkoFebruary 17, 2020 at 4:22 am in reply to: MOBILE header invisible and appear once the user scroll down mobile #1185064Hey Stilecatalini,
Can you try to add this CSS code in Quick CSS, located in Enfold > General Styling:
@media only screen and (max-width:767px) { .responsive #top #wrap_all #header { opacity: 1; position: fixed !important; top: 0 !important; } .responsive #top #wrap_all #header.header_color.av_header_transparency { opacity: 0; } }Let us know if this helps.
Best regards,
NikkoHi Jessica,
We apologize for the delay in response.
You can upload the screenshot in https://imgur.com/ or any other online image sharing sites then post the link here.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoFebruary 17, 2020 at 4:08 am in reply to: 23 extra images for each image that we upload to the online store. #1185059Hi brunet77,
Please add this code at the bottom of your child theme’s functions.php:
function remove_enfold_image_sizes() { remove_image_size('widget'); remove_image_size('square'); remove_image_size('featured'); remove_image_size('featured_large'); remove_image_size('extra_large'); remove_image_size('portfolio'); remove_image_size('portfolio_small'); remove_image_size('gallery'); remove_image_size('magazine'); remove_image_size('masonry'); remove_image_size('entry_with_sidebar'); remove_image_size('entry_without_sidebar'); } add_action('init', 'remove_enfold_image_sizes', 99);This will not remove any image but will keep wordpress from generating this image sizes.
Hope it helps.Best regards,
NikkoHey topnetat,
Try adding this CSS code in Quick CSS, located in Enfold > General Styling:
#top #wrap_all #header .av-menu-button > a { -webkit-transition: all 0.3s ease-in-out; transition: all 0.3s ease-in-out; }Best regards,
NikkoHey topnetat,
We apologize for the delay in response.
Can you give us a link to your site? so we can see its current state and try to give you a fix/solution for it.Best regards,
NikkoFebruary 17, 2020 at 3:14 am in reply to: Mobile navigation turns into black and the links are centered #1185051Hi rixi,
Try adding this CSS code in Quick CSS, located in Enfold > General Styling:
.responsive #top #header_main > .container .main_menu .av-main-nav .av-burger-menu-main .av-js-hamburger { height: 50px; line-height: 50px; padding: 0 10px; background: #307ecc; } .responsive #top #header_main > .container .main_menu .av-main-nav .av-burger-menu-main .av-js-hamburger.is-active { background-color: #1c4a7b; } .responsive #top #header_main .av-hamburger-inner, .responsive #top #header_main .av-hamburger-inner:before, .responsive #top #header_main .av-hamburger-inner:after { background-color: white; }Best regards,
NikkoHi Hannah,
We apologize for the delay in response.
I think you can have 4 different image sizes.
We can classify them as following (using 4 columns):
(1) 480 x 480px, with no tag – span a single column and 1 row
(2) 960 x 540px, landscape tag – span 2 columns and 1 row
(3) 480 x 854px, portrait tag – span 1 colum and 2 rows (vertical)
(4) 960 x 960px, landscape and portrait tag (2 tags added) – span 2 columns and 2 rows.Looking at the link you gave.
It can be done using 6 (1) then 1 (4) then another 6 (1) then 1 (4) then 9 (1) and so on.
I would suggest using Order By date then in Ascending order, so the layout won’t be messed up when new entries/posts are added.
I hope this is helpful.Best regards,
Nikko-
This reply was modified 5 years, 11 months ago by
Nikko. Reason: user request
Hi Andrea,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHey AndKoes,
Thanks for giving us admin access!
We were able to fix it, we just fixed the url in that field.Best regards,
NikkoHi wescrete,
Can you try adding this CSS code in Quick CSS, located in Enfold > General Styling:
@media only screen and (max-width:767px) { #top .av-catalogue-title { padding-right: 0; } #top .av-catalogue-price { position: static; } }Best regards,
NikkoFebruary 12, 2020 at 6:40 am in reply to: custom icons showing as blank square in icon selector #1183768Hey Arrow2019,
If it’s blank boxes, then most likely it’s this issue: https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-
If not, please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
Nikko -
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