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Hi Simone,
I’m not really sure about the popup since I’m not very familiar with the plugin but once I have submitted to the newsletter it shows this message:
Grazie! A breve riceverai una mail con la guida! Un saluto, SimoneCan you try to temporarily switch to a default WordPress theme like twentytwenty and see if a popup appears?
Best regards,
NikkoHi sqzi,
I have done the steps you mentioned and it worked on my end as well.
Can you try to check again? there maybe some server issues during the time you made the change but it seems to work perfectly now.Best regards,
NikkoHi Carrie,
I have tried the credentials but it’s not working.
The error mentions that the password is wrong, please check.Best regards,
NikkoHi Japracool,
Yes, thanks for the admin access.
I have checked it and it seems to be a caching issue since the theme settings is similar to the parent theme.
In Enfold > Performance, I checked Delete old CSS and JS files? and saved then unchecked it to force generation of new css file.Best regards,
NikkoHi SimonePols,
Thanks for the admin access.
I have replaced a few settings in the Admin Notifications of your newsletter:
Send to Email: {admin_email} (I replaced this with my email when tested)
From Name: {Nome (First):1.3}
From Email: (Email address hidden if logged out) (I just changed this since from email and send to email is using the same email)
Reply To: {Email:2}It seems to work fine on this setup. :)
Best regards,
NikkoHi SimonePols,
Thanks for giving us admin access.
There is one requirement before we do the modification and that is using a child theme (so any modifications made will not be lost during theme update), you can download the child theme and find instructions on how to use it in our documentation: https://kriesi.at/documentation/enfold/child-theme/After child theme has been setup, you will need to add this code in functions.php of the child theme: (this only works for Masonry)
function enfold_masonry_loop_prepare($key, $entries) { $modified_date = get_the_modified_date( 'F j, Y', $key['ID'] ); $key['date'] = "<span class='av-masonry-date meta-color updated'>" . $modified_date . "</span>"; $key['text_after'] = $modified_date; return $key; } add_filter('avf_masonry_loop_prepare', 'enfold_masonry_loop_prepare', 10, 2);Best regards,
NikkoHi Chris,
Can you try to check the dynamic_avia folder located in wp-content > uploads folder? and check its size, if there are multiple files of the same names, just remove the old ones.
Best regards,
NikkoHi jelle,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi navindesigns,
Your second guess is correct, it’s just using a combination of columns and images. :)
Best regards,
NikkoHey Nico12401,
Are you referring on the button in the contact form?
Best regards,
NikkoHi Jeffrey Anthony,
No need to enable CSS file merging and compression.
If you have caching, please try to flush out cache.
If that doesn’t work, please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Mike Gauss,
Thanks for contacting us!
The minimum PHP version required by Enfold is 7.0, if you have updated atleast in late 2016 you can switch to 7.0 first, then update the theme then switch the PHP version again to 7.3 (I suggest using 7.3 for now, instead of 7.4 since there are some people that has issues with it).
If this option isn’t possible, then manually updating the theme via cPanel or FTP is the best option.Best regards,
NikkoHi Courtney,
I have checked it with an ipad both in chrome and safari browser and it looks similar as the desktop on my end.
Can you give us a screenshot on how it looks on your end?Best regards,
NikkoHi Xenophore,
Thanks for giving us admin access.
It seems your site have some security things going on that’s preventing the importing of images.
Even when uploading the image via Image element or in other places except in the Media Library causes this error:Post-processing of the image failed likely because the server is busy or does not have enough resources. Uploading a smaller image may help.Here’s a solution that you can try: https://www.creationdepot.com/how-to-fix-wordpress-image-upload-error-post-processing-of-the-image-failed/
I have done a manual import and seems to work fine, let us know if you need further assistance.Best regards,
NikkoHey jelle,
We apologize for the delayed response.
I have checked the test page you posted in private content and I could see 6 columns, though you have 7 text blocks.
It seems you have already figured it out, changing it to 7 columns will need class name and some widths to be changed as well.
Let us know if you need further assistance.Best regards,
NikkoJuly 14, 2020 at 5:59 am in reply to: Woocommerce. Minimal overlay with text centered on category page thumbnails #1230152Hi mtmundarain,
I apologize for the delayed response.
Can you try adding this CSS code in Quick CSS, located in Enfold > General Styling:#top .products .product-category .woocommerce-loop-category__title { color: white; text-align: center; margin-top: -11px; position: absolute; top: 50%; left: 0; z-index: 310; width: 100%; -webkit-transition: all 0.3s ease; -moz-transition: all 0.3s ease-in-out; transition: all 0.3s ease-in-out; } #top .products .product-category a:hover .woocommerce-loop-category__title { opacity: 0; visibility: hidden; } #top .products .product-category .image-overlay { background-color: black; opacity: 0.35 !important; } #top .products .product-category a:hover .image-overlay { opacity: 0 !important; } #top .products .product-category .image-overlay-inside { display: none; }Best regards,
NikkoHey khonoka,
Please try adding this CSS code in Quick CSS, located in Enfold > General Styling:
#top div[id^="after_full_slider"] { border: none; }Best regards,
NikkoHi Chris,
You’re welcome. :)
We’ll wait for your feedback.Best regards,
NikkoHi Delta3,
Can you try to flush out the cache on your end?
I have checked your site and it seems to show the icons properly instead of boxes now.Best regards,
NikkoHi h6carr,
Those font options should be available in latest versions of Enfold (and I think you are using one).
As for the default options, you have the option to change some of it in General Styling and Advanced Styling.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Ayekoro,
We’re glad to hear that :)
Yes, that’s the default/standard configuration once you have activated Enfold.
To know more about Enfold setup and elements, please check our documentation: https://kriesi.at/documentation/enfold/
Also just a tip, to save more time in building your site, I suggest you go to Enfold > Demo Import, choose a Demo to import which you can use as the base design then tweak it as you desire.
Hope this helps :)Best regards,
NikkoJuly 13, 2020 at 11:38 am in reply to: Random letter As and weird layout issues on mobile after update #1229917Hi samdive,
We’re glad that it’s resolved :)
Thanks for using Enfold and have a great day!Best regards,
NikkoJuly 13, 2020 at 11:37 am in reply to: How to tell which website an Enfold license code is linked to? #1229916Hi tyronere,
You can find the whole steps in our documentation: https://kriesi.at/documentation/enfold/theme-registration/
You don’t need to specify the website url, you just need to generate envato tokens with the correct permission and add the token in WP Dashboard > Enfold > Theme Update > Enter a valid Envato private token and that should be all that’s needed.
Hope it helps. :)Best regards,
NikkoHi saderorg,
We are glad to hear that :)
Let us know if you need further assistance.Best regards,
NikkoJuly 13, 2020 at 11:33 am in reply to: Display Count of portfolio items in a certain portfolio Category #1229913Hi melaniecuando,
We’re glad to hear that :)
And thanks for showing the solution that worked for you.
Thanks again for using Enfold and have a great day!Best regards,
NikkoJuly 13, 2020 at 11:31 am in reply to: Importing didnt work! You might want to try reloading the page and then try agai #1229912Hi hardhatstaffing,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi yifatcohen,
Layerslider is a separate plugin (different Author) but they have a free version which is bundled in Enfold.
Some features and templates aren’t available in the bundle so unfortunately you’ll need to purchase the stand-alone version in order to unlock those features and templates.Best regards,
NikkoHi kwlodar,
The code you posted is correct and it should work.
I have inspected your site and I don’t see that code.
As Rikard mentioned, it’s most likely due to caching.
Can you try to disable CSS file merging and compression in Enfold > Performance, purge the cache again and check?Best regards,
NikkoHi Ayekoro Kossou,
Thanks for contacting us!
After you have downloaded the zip file from themeforest, please unzip it.
It should generate a new folder with the same name, please open it and find enfold.zip.
Use enfold.zip file when uploading in Themes.
Hope this helps.Best regards,
NikkoHi Dirk,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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