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Viewing 30 posts - 9,091 through 9,120 (of 25,536 total)
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  • in reply to: Advanced Layout Builder Missing #1233536

    Hi animaxmsa,

    Can you try switching from PHP 7.3 to 7.2 or 7.4? and check if it shows the ALB builder.

    Best regards,
    Nikko

    in reply to: Logo truncated #1233530

    Hi algkent,

    Yes, this is just temporary to know if it’s the shortpixel plugin causing it (clearing cache after is also important).
    Maybe have it turn off for some time, maybe several hours.

    Best regards,
    Nikko

    in reply to: Height of Breadcrumb in Element #1233285

    Hey Sebastian,

    Please add this CSS code in Quick CSS, located in Enfold > General Styling:

    #breadcrumbrow {
        min-height: 50px !important;
    }

    You can change the minimum height to lower value but since I noticed you have top and bottom padding of 10px, the overall height should be atleast 50px.

    Best regards,
    Nikko

    in reply to: Enfold Instagram widget not working #1233284

    Hi SarahKunterbunt,

    You can search for it in the Plugins > Add New.
    Here’s the official plugin link: https://wordpress.org/plugins/instagram-feed/

    Best regards,
    Nikko

    Hey baloghbarna,

    We’re glad to hear that it is resolved with increasing the memory limit :)
    Thanks for using Enfold and have a happy weekend!

    Best regards,
    Nikko

    in reply to: Advanced Layout Builder Missing #1233282

    Hey animaxmsa,

    I have checked in your Blog page and it is disabled, go to Enfold > Performance > enable Disable the blog and that should work.
    I do see Advanced Layout Builder, is there a specific page/post where it does not show?

    Best regards,
    Nikko

    in reply to: Private Token for Theme update not working #1233281

    Hey SarahKunterbunt,

    Have you followed the instructions posted in the documentation? https://kriesi.at/documentation/enfold/theme-registration/
    Also please make sure you have the proper token permission:

    • View and search Envato sites (checked by default)
    • View your Envato account username
    • View your email address
    • View your account profile details
    • Download your purchased items
    • Verify purchases of your item
    • List purchases you’ve made

    Best regards,
    Nikko

    in reply to: Logo truncated #1233280

    Hi algkent,

    CDN is content delivery network, it is used for faster website performance by having your images and other website resources like stylesheets and js scripts to be loaded in other servers.
    Can you try to deactivate Shortpixel plugin? I noticed that the cdn seems to be coming from shortpixel, you can see the link in private content.
    The original image is not cut off but the CDN image is cut off.

    Best regards,
    Nikko

    in reply to: Developer Setting on a Button #1233279

    Hey Mike,

    If you have entered example in Custom ID Attribute, then in Quick CSS (or CSS in general) you can use: #example
    If you have entered example in Custom CSS Class, then in Quick CSS you can use: .example
    I hope this helps :)

    Best regards,
    Nikko

    in reply to: I can't edit pages #1233278

    Hey clodgc,

    Can you tell us what PHP version you are using?

    Best regards,
    Nikko

    in reply to: submenu icon disappear on mobile devices #1233276

    Hey kenshejoe,

    Can you give us a link to the page where the submenu appears? so we can check it.

    Best regards,
    Nikko

    in reply to: search icon on mobile #1233275

    Hey neonlights79,

    Can you give us a link to your site? so we can check it.

    Best regards,
    Nikko

    in reply to: Mailchimp API keys not working. Guess its my turn. :) #1233274

    Hey Trey,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    Hey sylvia5113,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: SOCIAL MEDIA ICONS ARE QUESTIONS MARKS #1233272

    Hey pecheney,

    The common issues we have with the icons are it’s either not showing or shows a rectangular box but your issue is different from usual and don’t have the error in the web console.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Easy Slider not sizing images after upgrade #1233268

    Hey pkjd,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Left Main Menu: Search below logo #1233267

    Hey Neverlands,

    It won’t exactly like that, but you can show the search icon using this CSS code and add it in Quick CSS:

    @media only screen and (max-width: 1200px) {
      #top #header .av-main-nav > #menu-item-search {
        display: block !important;
      }
    }

    Best regards,
    Nikko

    in reply to: Button in Logo Area #1233265

    Hi erron,

    Please remove it from the main menu since it would be hard to position it via CSS.
    Please follow the instructions provided by Victoria and we’ll try to help with the CSS code to properly align it.

    Best regards,
    Nikko

    in reply to: WordPress caught an error with your theme, Enfold. #1233264

    Hey yanali,

    Can you try to switch to PHP version 7.3? and check if the error still shows up.

    Best regards,
    Nikko

    Hi shtzhang,

    We’re glad to hear that. :)
    Thanaks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: PHP version comatible issue with Enfold #1233259

    Hi shtzhang,

    We’re glad to hear that. :)
    Thanaks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi 2SPRO,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Image hover doesn't show up after editing size of image #1233178

    Hi argusnet,

    We apologize for the delayed response.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: product display error #1233177

    Hey kikosanchezestudio,

    We apologize for the delayed response.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    Hi force-com,

    You’re welcome. :)
    The process I made was to use Demo Import to my site and then export it from my site to your site which bypasses that restriction.
    Thanks as well for using Enfold and have a great weekend!

    Best regards,
    Nikko

    in reply to: Add icon next to shopping cart icon #1233174

    Hi roihaddl,

    Yes it’s possible but you would need to add a condition (if/else statement) and use is_user_logged_in() function provided by WordPress.
    You can refer to the codex: https://developer.wordpress.org/reference/functions/is_user_logged_in/
    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Updating it all #1233173

    Hi superbikecoach,

    I just want to clarify the steps I gave is a transition from the old Enfold theme (that uses API key) and the latest version which uses tokens and also update WordPress to the latest version.
    And yes in this type of update, a token isn’t needed (but tokens will be needed in order for you to update the theme with ease next time via theme options).
    Once you have done the steps instructed above, you can register the theme with tokens: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Nikko

    in reply to: logo and menu at the center #1233170

    Hi higirl_21,

    We’re glad that we could help and God bless you too :)
    Thanks for using Enfold and have a great weekend!

    Best regards,
    Nikko

    in reply to: Site crashes when updating from 4.75 to 4.7.61 #1233155

    Hey Paul,

    Can you give us temporary admin access as well as FTP access? so we can try to debug the issue.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Checkout Page Error – Unable to purchase any items #1233154

    Hey Courtyardarts,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

Viewing 30 posts - 9,091 through 9,120 (of 25,536 total)